Program Manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Senior-level Manager with 12+ years Information Systems Management experience including 5+ years Program Management experience on a NASA prime contract valued at over $17M; managed multiple subcontracts and provided oversight to 5 diverse departments: Engineering, Operations and Maintenance, Information Systems Services, Logistics, and Program Support.
In-depth experience managing Local Area Networks, Cable Plant, Voice Over IP, Help desks, IT Security, Software Development, Database design and maintenance, Data Center Services/Operations and Supporting Desktop Computer Systems
Motivated IT Project Manager skilled in requirements gathering and project implementation. Willing to go the extra mile to deliver a quality product; focused on customer service and customer satisfaction.
Highlights
Customer focused
Project tracking
Hardware and software upgrade planning
Self-directed
Process driven
Decisive
Collaborative
Project requirements documentation
Education
Louisiana Tech UniversityRuston, LAExpected in ā āB.S. Degree:Business Administration Management Information Systems - GPA:
Business Administration with a concentration in Management Information Systems
Accomplishments
Increased the contract size by assuming the management of the center's data center infrastructure, network architecture, and 300 engineering seats.
Oversaw the implementation to change over the center's ATM based network to a routed network.
Oversaw the implementation of Voice Over IP installation for approximately 1200 customers.
Managed the IT infrastructure overhaul of new aircraft hangar which included new cable plant infrastructure, new network design and data center installation.
Experience
Bridgewell - Program Manager Lowell, MA, 10/2014 - Current
Leads team of over 90 employees on NASA prime contract with an estimated value of $17M.
Provides oversight to the Operations and Maintenance(O&M) department that supports center application design, development and maintenance; local help desk services, data center services and support, and engineering desktop support and services.
Ensures IT projects follow NASA's process for design, development and implementation.
Provide oversight to the Logistics group that maintains an inventory of 3,500 items valued at over $34.0 million and procures almost $2.0 million annually.
Manage Program Support functions including Safety and Security, Quality Assurance, and Financial Management.
Monitors cost and performance metrics on all relevant system and work areas.
Fully manage major subcontractor that provides Mission and Support Services (MSS) and Engineering department supporting approximately 500 real-time missions annually
Manage various minor subcontracts to ensure work is meeting customer expectations.
Serves as the primary interface between the company and the NASA Contracting Office and COR
Provide impact proposals to the government for increase in scope of work
Bridgewell - Program Manager Merrimac, MA, 02/2010 - 09/2014
Held ultimate responsibility for the successful execution of the Range Facilities and Engineering Support Services (RF&ESS) contract with over 130 employees
Led contract team that received 6 consecutive 99% Performance Evaluation scores from NASA during this time frame
Contract was awarded the NASA Small Business Prime Contractor of the Year and the NASA Dryden Small Business Prime Contractor of the Year
Provides oversight to the Operations and Maintenance group that supported over 500 real-time missions annually
Provides oversight to the Information System Services group that supports center application design, development and maintenance; local help desk services, Information Technology security, data center services and support, and engineering desktop support and services.
Installed and transitioned to a new clustered storage system
Ensured security patching metrics for data center systems met agency goals
Managed major sub-contractor who provided simulation system support
Consistently exceeded customer satisfaction metrics; HDI Elite 50 award winning help desk
Maintained ISO 9001 certification and Quality Management System
Arcata Associates, Inc - Information Systems Services Manager City, STATE, 06/2002 - 02/2010
Due to the department's outstanding performance, NASA expanded the department's scope of support; increased number of employees from 25 to79 over an 8 year period.
Manage day to day operations of IT Services including data center, engineering lab seats, IT Security, database and applications, web development, network operations, cable plant, VoIP, help desk, physical security, systems engineering and multi-media services.
Managed the implementation of new requirements, hardware upgrades, patch management, vulnerability mitigations and maintenance of systems.
Wrote requirements for a clustered storage system with a value of $1M to support data storage, a centralized backup tape library to support the backup operations with a value of $500K, and a VM Cluster to transition data center hardware to virtualized systems.
Provided oversight to key projects including implementation of new systems and architecture, design reviews, and change management.
Oversaw the management of IT System Security Plans and ensured that plans were complete and ready for third party audit.
Implemented HelpDesk Institutes Customer Satisfaction Survey for all closed Remedy trouble tickets.
Computer Sciences Corporation - Enterprise Information Services (EIS) Maintenance Manager City, STATE, 03/1999 - 05/2002
Staffed a new section to provide internal support for procurements, hardware maintenance, desktop support, management of Windows fileserver cluster and the LAN.
Worked contract transition for NASA Wide Area Network into a new contract; responsible for the coordination to transfer over 30 hardware and software maintenance contracts with an estimated value of $28 million to new contractor
Managed and maintained all the operations and administrative equipment
Managed several projects including the implementation of a single help desk for over 3000 customers and a central service request system.
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Resume Overview
School Attended
Louisiana Tech University
Job Titles Held:
Program Manager
Program Manager
Information Systems Services Manager
Enterprise Information Services (EIS) Maintenance Manager