program manager resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Accomplished Program Manager versed in budget administration, project management and team leadership. Decisive, persistent and responsive to changing business needs. Motivational leader and organizational problem-solver with advanced management, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive organizational success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Microsoft Word, Excel, Outlook, Power Point, AMION, EPIC, ERAS, and New Innovations.
A level, PowerPoint
Academic, MS Word
Accounts receivable, Microsoft Word
Administrative, Multitasking
Administrative support, Organizational
Ad, Payroll
Billing, Policies
Budget, Presentation skills
Closing, Procurement
Interpersonal, Profit
Oral, Program evaluation
Conferences, Coding
Contracts, Project management
CPT, Recruitment
Customer service, Reporting
Data entry, Research
Databases, Researcher
Delivery, Scheduling
DOH, Fluent in Spanish
Direction, Team work
Documentation, Phone
Email, Verbal communication
Fast, Written
Filing
Financial
Functional
Government
Hiring
Insurance
Inventory
Team leadership
Team building
Leadership
Meetings
Mental health
Excel
Office
Outlook
Power Point
Education and Training
Long Island UniversityBrooklyn, NYExpected in 2014 ā āMaster of Public Administration:Specialization- Healthcare Administration - GPA:
CUNY Brooklyn CollegeBrooklyn, NYExpected in 2011 ā āB.A:Health and Nutrition Science - GPA:
Experience
Bridgewell - Program Manager Danvers, MA, 12/2015 - Current
Provide administrative support to the Program Directors and Chairman of the Mount Sinai Morningside/ Mount Sinai West Surgical Residency Program.
Oversees and manages the activities of surgical resident team of 33 and provide leadership and direction setting an effective agenda to ensure that performance goals are met.
Participate in the department management team to incorporate and optimize the functional flow of the residency team to the operations of the department of surgery.
Implement new or revised program goals, strategies and objectives to sustain and grow the program.
Implement various program initiatives in accordance with specifications, objectives and funding limitations.
Liaison between other departments as well as our faculty and residents to coordinate program activities and training; to accomplish program objectives; and to ensure cooperative efforts are enhanced and available resources are utilized.
Oversees daily operations and coordinates program activities through independent and team work; prioritizes and delegates work activities.
Plan and coordinate the operational and financial activities of the program.
Implementing surgical department emergency management drills.
Collaborate with other department officials to analyze and report emergency drill outcomes and strategize for improvement.
Submit and distribute multiple payroll groups.
Oversee and coordinate the department conferences such as Board Review, Grand Rounds, Morbidity and Mortality.
Input and publish the residency on call schedule through the use of AMION.
Liaison between the Graduate Medical Education (GME) office and the residency program.
Prepare numerous reports for surgical organizations on a routine basis such as ACGME, American Board of Surgery, American College of Surgery, GME Duty Hour Reporting.
Use systems such as ERAS and New Innovations to compile reports as necessary.
Compile surgical education reports for program evaluation meetings such as resident test score reports, faculty/ resident evaluations, and resident milestone grading.
Adhoc projects such as assisting other divisional managers and site directors when necessary.
Preparation of hiring and onboarding of house staff and rotating house staff contracts.
Liaison between our program and other residency/medical student programs.
Preparation of annual program budget.
Prepare for accreditation visits by ensuring compliance with accreditation guidelines.
Maintain web-based ACGME accreditation surveys.
Coordinate/update program handbook, department orientation, and GME orientation for incoming residents.
Process on-boarding and off-boarding credentialing for incoming and graduating surgical residents.
Attend program committee meetings.
Process departmental, program reimbursements, and event expenses.
Organize and coordinate recruitment/interviews.
Coordinate GME related ad-hoc projects.
Coordinate annual graduation ceremony.
Procurement and office inventory.
Conduct data cleansing, maintenance and management of databases for the department of surgery administration as well as the program.
Ensure program compliance with HIPAA mandates.
Coordinate office schedule including meetings, events, conferences, and teleconferences.
Record monthly surgical staff coverage schedule among large 33+ faculty and 32+ resident physicians within both Mount Sinai West Hospital and Mount Sinai Morningside Hospital.
Complete verifications for current and former residents.
Coordinate and draft correspondence using MS Word, Excel, PowerPoint, and Outlook.
One Medical - Administrative Assistant New York, NY, 12/2014 - 12/2015
Answer and direct phone calls.
Organize and schedule meetings and appointments with our department leaders.
Record monthly surgical staff coverage schedule among large 33+ surgical team of senior physicians within both Mount Sinai West Hospital and Mount Sinai St.
Lukeās Hospital.
Submit and distribute department payroll.
Assist directors with annual departmental budget and keeping track of departmental expenses across various departmental divisions.
Coordinate and draft correspondence using MS Word, Excel, PowerPoint, and Outlook.
Coordinate meetings between department leadership, hospital leadership, and faculty.
Assist department leadership in the preparation of regularly scheduled reports.
Develop and maintain a departmental filing system.
Update and maintain office policies and procedures.
Management of administrative and clinical department inventory.
Provide general support to visitors.
Act as the point of contact for internal and external staff.
Liaise with executive and senior administrative assistants to handle requests and queries from various department and hospital leaders system-wide.
Arrange department executive events.
Uphold a strict level of confidentiality.
Develop and sustain a level of professionalism among all organizational levels.
Jona D. Weiss MD- Pediatrics - Office Manager/ Administrative Assistant City, STATE, 12/2011 - 12/2014
Oversee office functions including patient flow, wait times, call handling, and implement measures to maximize patient satisfaction.
Provide administrative and logistical support.
Coordinate office correspondence with patients and staff.
Scheduling of patient visits.
Manage office budget and petty cash.
Manage office inventory and supply upkeep.
Conduct data cleansing, maintenance and management of databases.
Ensures office administrative compliance with HIPAA mandates.
Provide reporting documentation to DOH for patients newly diagnosed with communicable diseases.
Screen and direct incoming calls and office email.
Coordinate office schedule including meetings, conferences, teleconferences and patient appointments.
Liaison between the office and affiliating hospitals.
Liaison between physician, patients, and external coverage group practices.
Prepare business expense reports in a timely, accurate, and efficient manner.
Billing patients, coding claims with CPT and ICD.
Oversee the prior authorization/pre-certification process for patientās procedures and medications.
Coordinate physicianās personal appointments and event attendance.
Coordinate weekday and weekend coverage schedule among external team of physicians affiliated with our coverage group.
Coordinate patient appointments for hospital diagnostic testing to ensure health care delivery.
Coordinate and draft correspondence using MS Word, Excel, PowerPoint.
AAA Veterinary Clinic, Jackson Heights - Veterinary Technician/Receptionist City, STATE, 12/2005 - 12/2009
Provide customer service, data entry, and triage of patients.
Create estimates for surgical procedures.
Billing and accounts receivable.
Liaison between our clinics and other specialist and laboratory facilities as well as between doctors and patient families.
Insurance application and verification.
Clinic Inventory, and supply upkeep.
Assist during surgery.
Attend emergency calls on off hours with the veterinarian.
Monitor severely ill patients during off hours when necessary to ensure proper medical treatment is administered around the clock.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.