Program Manager resume example with 19+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Customer-oriented Program Manager with over 20 years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements.
Worked closely with others to provide training for staff, implementing policies and procedures, meeting program goals and outcomes, and providing quality customer service. Interested in positions that will help support staff to provide quality services.
Skills
Data Entry
Microsoft Outlook
Microsoft Office Powerpoint
Microsoft Office Excel
Agency
Coaching
Council
Data Entry
Inventory
Excel
Microsoft Office
Microsoft Outlook
Powerpoint
Payroll
Performance appraisals
Quality
Safety
Scheduling
Staff training
Strategic
Supervising 6
Supervising
Transportation
Policy and procedure improvements
Program leadership
Project coordination
Performance monitoring
Scripting support
Individual instruction
Issue and conflict resolution
Active listening
Decision-making
Experience
Program Manager, 01/2020 - Current Brightspring Health Services – Reading, PA,
Responsible for staff scheduling, payroll; performance appraisals; licensing compliance; planning and implementing curriculum; observations and assessments; ensuring paperwork is entered in a timely manner and accurate; documenting and enforcing safety procedures; conducting staff orientation and paperwork; ensuring KDHE requirements for center based are met; meeting with community partners to refer and collaborate; completing fiscal paperwork; submitting and tracking maintenance requests; tracking and ordering inventory; ensuring staff training; and maintaining transportation.
Supervising 6-7 Center Based locations and supervising and scheduling substitutes to ensure and maintain program operations.
Training staff to meet performance standards and provide quality services for children and families.
Working with management team to ensure program outcomes are achieved.
Collecting data from the data system and using the data to analyze the needs of the program.
Data Entry, Microsoft Outlook, Microsoft Office Powerpoint, Microsoft Office Excel.
Managed programs for twelve locations by supervising Site Managers and servicing over 400 families.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Eliminated learning gaps and effectively provided instruction on conflict resolution, social skills and decision making by utilizing various teaching aids and motivational strategies.
Engaged closely with program participants to uncover issues, determine appropriate solutions and offer assistance.
Consulted with staff to share best practices and corrective action plans related to meet program needs.
Supervised Site Managers/Lead Teachers 0-5 to ensure optimal productivity while training staff on best practices and protocol.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Lead Instructional Coach, 04/2017 - 01/2020 Ymca Of Rock River Valley – Rockford, IL,
Developed and implemented the Practice Based Coaching Model agency wide.
Supervised Instructional Coaches providing support and training to help meet program goals.
Conducted ongoing observations and assessments of staff to support staff professional development.
Met with community partners to collaborate on services.
Collaborated with the management team to ensure that agency's polices and procedures were implemented.
Provided agency wide training to meet goals of the agency's strategic plan.
Mentored and supported teachers on classroom teaching practices using professional development programs and instructional techniques training.
Collaborated with staff members to develop skills and knowledge through development targeted designs.
Attended training and development courses to improve service offerings.
Answered email message and telephone calls to provide quick assistance.
Participated in professional development opportunities to expand knowledge and skill set.
Area Manager, 04/2014 - 04/2017 Qurate Retail Group – Rocky Mount, NC,
Responsible for staff scheduling, payroll; performance appraisals; licensing compliance; planning and implementing curriculum; observations and assessments; ensuring paperwork is entered in a timely manner and accurate; documenting and enforcing safety procedures; conducting staff orientation and paperwork; ensuring KDHE requirements for center based are met; meeting with community partners to refer and collaborate; completing fiscal paperwork; submitting and tracking maintenance requests; tracking and ordering inventory; ensuring staff training; and maintaining transportation.
Supervising 6-7 Center Based locations to maintain program operations.
Training staff to meet performance standards and provide quality services for children and families.
Working with management team to ensure program outcomes are achieved.
Promoted positive customer service experiences by promptly resolving conflicts.
Lead Teacher/Site Manager, 09/2001 - 04/2014 Sek-Cap, Inc – City, STATE,
Responsible for staff scheduling, payroll; performance appraisals; licensing compliance; planning and implementing curriculum; observations and assessments; ensuring paperwork is entered in a timely manner and accurate; running reports to ensure accuracy of data, documenting and enforcing safety procedures; conducting staff orientation and paperwork; ensuring KDHE requirements for center based are met; meeting with community partners to refer and collaborate; completing fiscal paperwork; submitting and tracking maintenance requests; tracking and ordering inventory; ensuring staff training; and maintaining transportation.
Training staff to meet performance standards and provide quality services for children and families.
Met with families to develop goals to promote self sufficiency and school readiness.
Utilized community resources to help support program goals.
Education and Training
Associate Degree: , Expected in 2006 - Independence Community College - Independence, Kansas GPA:
Bachelor's Degree: , Expected in 05/2014 - Pittsburg State University - Pittsburg, Kansas GPA:
Council for Early Childhood Professional Recognition Child Development Associate | State:Texas
I renewed my CDA in: , Expected in 2000 - - , GPA:
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Resume Overview
School Attended
Independence Community College
Pittsburg State University
Job Titles Held:
Program Manager
Lead Instructional Coach
Area Manager
Lead Teacher/Site Manager
Degrees
Associate Degree
Bachelor's Degree
Council for Early Childhood Professional Recognition Child Development Associate | State:Texas
I renewed my CDA in