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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Executive Summary

Proven leader and problem solver with over 20 years experience in social service delivery. Increasing responsibility in program management, project leadership, and successful outcomes in services for children and families. Experience in developing fiscal budget, policy development, and innovating programs for children and families. Recently a pioneer in DC with the development of a Differential Response Model for accepted calls of child maltreatment. Frequently sought by leadership within DC for consultation and input on key decisions impacting on children, families and the community.

Core Qualifications
  • Recipient of Scholarship for full tuition; Howard University
  • HonorStudent/Deans List Bennett College all 4 years
  • Ms. Social Work, Bennett College 1991
  • BSW in 1992 (Bennett college)
  • MSW 1993 (Howard University)
  • Licensed Independent clinical Social Worker, 2001-present
  • Expert inFACES.net navigation.
  • Expert in Family Assessment in the District.
  • Expert in Child Protective Services in the District.
  • Author and co-author of Procedural and policy manuals.
Professional Experience
Program Manager, 09/2008 to Current
Cedge Software ConsultantsCharleston, SC,
  • Responsible for the day to day operations of Child Protective Services (CPS), Hotline, and Family Assessment (FA).
  • Responsible for ensuring that benchmarks are met and best practice standards are implemented.
  • Responsible for supervising between 6 to 10 supervisory social workers that are responsible for at least 5 social workers and 1 family support worker.
  • Ensuring that all staff are held accountable for ensuring safety of children and well being of families as outlined by the mission of Child and Family Services.
Superivisory Social Worker, 07/2006 to 09/2008
American Advanced Management, IncChico, CA,
  • Responsible for implementing the District's strategic goals and objectives.
  • Supervised a minimum of 12 employees (social workers, and social work assistants).
  • Created the Special Abuse unit in CPS to investigate criminal cases of Child Maltreatment. Coordinator of special projects-MOU's with Police Department, Walter Reed Army Medical Center, and Department of Health-Maternal and Child Care.
  • Compiled and Analyzed statistics of reports received for investigation.
  • Provided overall supervision and consultation to staff of CPS (Child Protective Services/Intake and Investigations).
Medical Social Worker/Discharge Planner, 06/2005 to 07/2006
Veterans Health AdministrationSaint Cloud, MN,
  • Responsible for ensuring that upon a patients hospital discharge, that all needed supplies or providers (home health aid, oxygen, wheel chair, mental health provider) were in place.
  • Responsible for patients that needed a higher level of care ensuring that an appropriate placement was secured and that all medical information was shared with appropriate nursing facility.
  • Provided patients with food, clothing, and transportation vouchers.
  • Referred patients to community agencies for prescriptions, food banks, housing, medical benefits and linking mental health patients with community core agencies.
Supervisory Social Worker, 05/2001 to 02/2005
BitwiseNew York, NY,
  • Responsible for implementing the Districts strategic goals and objectives.
  • Supervised a minimum of 12 employees (social workers, and social work assistants).
  • Compiled and Analyzed statistics of reports received for investigation. Provided overall supervision and consultation to staff of CPS (Child Protective Services/Intake and Investigations)
Executive Assistant , 2000 to 05/2001
Healthcare PartnersCosta Mesa, CA,
  • Assisted the Administrator in all phases of planning, development, and evaluation of programs under the Intake/Placement/ Monitoring Administration.
  • Lead for agency in interfacing with multidisciplinary teams including juvenile justice, mental health, housing, as well as the Children's Advocacy Center. All projects were designed to improve coordination and service delivery for children.
  • Lead role in addressing constituent concerns and assuring quality service delivery for the District of Columbia's Child Welfare system. Interfaced with program managers and other agency staff to clarify Administrator's directives. Ability to guide staff resulted in successful completion of key initiatives including development of fiscal budget, allocation of resources for staff, and assuring quality intervention.
  • Proposed and implemented specialized units within the Intake program to meet the individualized needs of families and children. Personally assumed leadership of the newly formed special abuse unit to address high-risk maltreatment cases.
  • Authored new policies and procedures for the District of Columbia for investigation child abuse and neglect allegations.
  • Represented CFSA at external meetings and served on various panels as well as planning committees.
  • Effectively implemented changes with new CFSA directors' philosophies and practices.
  • Lead project manager for developing training initiatives for Investigative Social Workers, including developing budget and allocation in support of staff development.
Social Worker , 05/1998 to 2000
Healthcare PartnersPasadena, CA,
  • Investigated allegations of neglect, conducted home assessment, referred families to appropriate resources, assessed the strengths and needs of families, placed neglected children in safe home and represented families and CFSA in court.
  • Provided office coverage in supervisor's absence and on weekends (lead worker).
  • Responded to crisis situations and intervened to resolve immediate problems.
  • Utilized various counseling and therapeutic techniques to address social, environmental, emotional, and medical problems.
  • Participated in educational and training activities for professional development.
  • Assisted with orienting new social workers to establish job clarity.
  • Provided a variety of child welfare services to families of the District of Columbia and preformed other related duties as required by supervisor.
Social Worker/Liaison for Evaluations, 1998 to 05/1998
Lorton Correctional FacilityCity, STATE,
  • Provided individual therapy to residents of th e correctional facility to met the requirements of rehabilitation for probation considerations.
  • Revised the evaluation process to determine the need for supportive services. LEad role on the multidisciplinary team to determine the residents' recommendation for probation
  • Completed evaluations to reduce the backlog by 80%.

Associate Professor/Community Coordinator-Americorps, 07/1997 to 1998
Bennett CollegeCity, STATE,
  • Lectured senior level social work and social science research curriculum.
  • Revised mentoring program for students and increased student retention by 50% in Americorps.
  • Served as lead for developing liaisons with Americorps program. Supervised professional and paraprofessional staff in developing protocols and delivering services for targeted populations.
  • Provided briefings and liaison between communities on programs from Bennett.
  • Developed community programs to ease transition of students with special concerns in successfully completing curriculum.
Social Worker, 05/1994 to 06/1997
Child And Family Services AgencyCity, STATE,
  • Investigated allegations of neglect, conducted home assessment, referred families to appropriate resources, assessed the strengths and needs of families, placed neglected children in safe home and represented families and CFSA in court.
  • Provided office coverage in supervisor's absence and on weekends (lead worker).
  • Responded to crisis situations and intervened to resolve immediate problems.
  • Utilized various counseling and therapeutic techniques to address social, environmental, emotional, and medical problems.
  • Participated in educational and training activities for professional development.
  • Assisted with orienting new social workers to establish job clarity.
  • Provided a variety of child welfare services to families of the District of Columbia and preformed other related duties as required by supervisor.
Education
Bachelor of Arts: Social Work, Expected in 1992
Bennett College - Greensboro, NC
GPA:
Master of Science: Social Worker, Expected in 1993
Howard University - Washington, DC
GPA:
Affiliations

Member of National Association of Social Workers

Member of National Association of Black Social Workers

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Resume Overview

School Attended

  • Bennett College
  • Howard University

Job Titles Held:

  • Program Manager
  • Superivisory Social Worker
  • Medical Social Worker/Discharge Planner
  • Supervisory Social Worker
  • Executive Assistant
  • Social Worker
  • Social Worker/Liaison for Evaluations
  • Associate Professor/Community Coordinator-Americorps
  • Social Worker

Degrees

  • Bachelor of Arts
  • Master of Science

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