Performance-driven professional with 15 years of experience with the Los Angeles Homeless Services Authority (LAHSA). As a program manager for the Homeless Outreach Program Integrated Care System (HOPICS), I've demonstrated the ability to effectively deal with people in the supervision of staff and team members. Talented in personnel and deployment management, program oversight, training, technical competence and client support objectives.
Skills
Coordinated and facilitated Service Planning Area 6 for 2016 Homeless Count and managed 900 volunteers.
Engaged key city / county officials, dignitaries, chief level staff, multiple stakeholders and community resource providers to build sustainable relationships that were instrumental to success of 2016, 2017 and 2018 homeless counts.
Innate leadership qualities with ability to select plan of action.
Understanding micro-level process of navigation to bring visions into reality.
Very detail oriented and thorough when completing assignments and tasks.
Strategic and conscious self-starter. Able to organize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
Transparent team player and able to adapt to difficult situations or individuals. with one single goal in mind.
Provide absolute best service to clients, colleges or administrative staff, all while maintaining professionalism.
Expert listener and communicator, able to address clients needs and convey necessary information effective and enthusiastically.
Work History
Program Manager, 10/2019 - Current Cedge Software Consultants – Scott Air Force Base, IL,
Manage 100 bed shelter and hiring / firing staff.
Ensuring bridge housing sites meet all habitability and city facility standards.
Create structural ways to monitor placements, length of stays and exits.
Mitigate and track all incidents and emergencies.
Primary liaison to fiscal department and accountants for respective programs.
Assist director with budget monitoring and development for respective programs.
Oversee quality and levels of housing navigation regarding case management services.
Oversee and analyze collection of data related to productivity, contract performance, outcomes, demographics and integration efforts.
Coordinate and manage food deliveries, distributions and special dietary needs of bridge housing clients.
Supervisor, 01/2018 - 09/2019 The Millennium Group – San Antonio, TX,
Managed and coordinated all department functions related to staff and outreach performance.
Assisted department director with developing, implementing and submitting reports and records per contractual requirements.
Assisted with development and coordination of countywide outreach network.
Maintained and still do, professional relationships with city and county departments and community groups.
Represented department as lead staff for training, implementation and participation in community meetings / events.
Utilized collaborative and multi-disciplinary approach to outreach coordination that includes Continuum of Care (COC), Council of Governments, LA County health mental health agencies, veterans administration and privately funded resources.
Worked with Coordinated Entry System (CES), Service Planning Area (SPA) and outreach coordinators to facilitate weekly outreach that ensured full geographic coverage and met needs of targeted populations.
Assisted department manager and director in coordinating weekly / monthly departmental meetings and staff training.
Regional Coordinator, 08/2015 - 01/2018 Prince William County Government – Nokesville, VA,
Maintained effective oversight, communication and support to community planning groups within SPA.
Recruited communities in SPA to participate in count or opt-in program.
Secured all deployment site locations and covered within 99 percentile of census tracks completed.
Worked with communities, cities and relevant county departments to coordinate recruitment of volunteers and workers.
Outreached, engaged and enhanced relationships with special populations (ie - homeless families / children, faith based, colleges, etc.)
Built and enhanced relationships with partners and other stakeholders.
Within SPA, supported development of coordinated capacity building, training and technical assistance approach to support homeless services delivery system.
Conducted outreach throughout Los Angeles (LA) County and unincorporated cities.
Collaborated with LA Sheriff's Department on outreaching efforts and encampment site clean ups.
Provided monthly reports that cumulate services provided, housing placements, client encounters and engagements.
Submitted yearly reports to chief executive officer (CEO) to review and consider for program funding including all services provided, client encounters and engagements for a year.
Updated HMIS daily and provided case management to clients.
Discuss eradicating homelessness strategies in encampment plagued areas with county and city elected officials, field deputies and other county workers.
Education
Associates Degree: Liberal Studies, Expected in 05/2013 - Antelope Valley Community College - Lancaster, CA, GPA:
High School diploma: , Expected in 05/2005 - Huntington High School - Shreveport, LA GPA:
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