Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Resourceful Licensed Social Worker and Program Manager possessing 17 years of experience in field of social work and early intervention - building capacity of parents of young children with developmental disabilities, delays and/or medical conditions. Skilled in mentoring, training, and collaborating with team members including social workers, special educators, speech language pathologists, occupational and physical therapists, psychologists via in-person and telehealth. Proficient in assessing child's development and family's daily routines to create effective and functional treatment plans. Knowledgeable in the execution of the Individual Disability Education Act (I.D.E.A - Part B and Part C) to access appropriate therapy services.

  • Coaching skills - Utilized with staff and clients to assist them self-identify areas of need and relevant functional strategies to meet outcomes
  • Leadership of program and team of 12 staff during COVID via telehealth and in-person
  • Performance monitoring to meet federal guidelines and company productivity standards
  • Documentation and report writing proficiency
  • Approachability and ability to effectively communicate with variety of cultural and socioeconomic client backgrounds to ensure equal access to services
  • Knowledgeable in child development - cognition, social emotional, communication, motor and adaptive skills
  • Able to identify developmental delays and behavioral differences, and refer families to appropriate community providers to access appropriate services
Work History
07/2020 to Current Program Manager Cedge Software Consultants | Springfield, VA,
  • Directly responsible for daily operations and contract budget with DOH, Early Intervention Section for average of 135 children and families in East Honolulu
  • Supervise 12 staff (PT, OT, SLPs, SpEd, 4 social workers/care coordinators and 3 administrative staff) to plan, coordinate and provide direct therapy services.
  • Implement federal, state, and companywide policies and procedures
  • Communicate and monitor direct staff billing expectations to manage contract funds.
  • Lead and supervise weekly staff and family support team meetings within primary service provider model, while providing consultation on child development and community resources
  • Utilize reflective supervision and consultation techniques to support and mentor direct early intervention staff to optimize and best build client's capacity
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments and with multiple stakeholders
06/2004 to 07/2020 Licensed Social Worker/Care Coordinator Waukegan Public School District 60 | Waukegan, IL,
  • Excel in case management and social work skills by building rapport and conducting Family Directed Assessments for each child and family to identify functional outcomes for their Individualized Family Support Plans (IFSP)
  • Provide social work services to families with children with developmental delays or disabilities to promote service utilization and to best support child and family's social and emotional health. Identify needed support and services for older siblings
  • Evaluate children from birth to age 3 in their social-emotional and adaptive domains of development utilizing Battelle Developmental Inventory-II, alongside team provider to determine standardized score and establish eligibility for early intervention services
  • Identify and communicate any presentation of behaviors consistent with Autism Spectrum Disorder, Sensory Processing Disorder or Attention Deficit Hyperactivity Disorder to families and service providers. Educate family's on options to obtain evaluation and provision of appropriate behavioral services
  • Complete mandated and additional home visits to continually monitor child's overall developmental status and patterns of parent-child interaction to determine if referral for additional assessments and/or community resources is necessary
  • Assist children and family's transition from Early Intervention Services to appropriate preschool/therapy options while maintaining appropriate referral times to Department of Education – Special Education Preschool, Scottish Rites, Hawai'i Elks Club, Preschool Open Doors, UH Speech and Hearing Clinic, Head Start or private preschool
  • Transitioning smoothly from Transdisciplinary model of practice to Coaching model and Primary Service Provider Approach through staff mentorship and by attending 3 webinars provided by M'Lisa Shelden & Dathan Rush
  • Assess family dynamics and utilize knowledge of community resources to refer children and family members to necessary services such as Child Welfare Services, Domestic Violence Shelters, Public Health Nursing, Shriner's Hospitals, Hope Inc., Catholic Charities Hale Malama, Med Quest case management, P.A.T.C.H., Developmental Disabilities Branch, Head Start, and Childcare Connection
  • Maintain average of 40+ cases while meeting I.D.EA. Federal mandated timelines also while mentoring total of 3 graduate students
09/2003 to 05/2004 School Social Worker Intern Punahou Junior School | City, STATE,
  • Facilitate support groups building social skills based on Dr. Mel Levine's social cognition theories (K-6).
  • Implement divorce support group program focusing on change in family dynamics, emotions, coping mechanisms, and acceptance (K-6).
  • Conduct social skills guidance classes focusing on friendship, teasing, and bullying (2nd grade).
  • Present personal safety lessons on fire, bike, phone, stranger, playground, and touching safety (K-4).
  • Formulate treatment goals and objectives based on classroom, playground, and lunch time observations.
  • Counsel individual children concerning bereavement, divorce, social skills and personal issues.
  • Collaborate with parents, administrators, teachers, and staff to facilitate optimal results.
  • Interviewed individuals and families to assess needs and provide informational resources
09/2002 to 05/2003 Medical Social Worker Intern Kaiser Permanente Honolulu & Ko'olau Clinics | City, STATE,
  • Provide psychosocial assessment and short-term case management to Kaiser Permanente members.
  • Assist in long term care planning for disabled or chronically ill patients.
  • Provide information on Advance Health Care Directives, financial assistance, and housing options.
  • Counsel patients on issues concerning teen pregnancy, caregiver stress, and elder abuse/neglect.
Expected in 01/2021 Inaugural Fellow | Infant Mental Health Promising Minds Fellowship, Hawaii Association Of Infant Mental Health, GPA:
Expected in 05/2004 Master of Social Work | Child And Family University of Hawai'i, , GPA:
Expected in 03/2000 Bachelor of Science | Psychology, Business Administration University of Oregon, , GPA:
Expected in 06/1996 High School Diploma | Mid-Pacific Institute, , GPA:
Additional Information
  • LICENSES, CERTIFICATIONS, and AWARDS , State of Hawaii Professional License: Licensed Social Worker, #1714, expiration 6/30/2022 American Heart Association/Heartsaver CPR, First Aid Certified, expiration September 2020 (not yet renewed due to COVID-19 pandemic) Most Inspirational Employee Award, Easter Seals Hawaii, April 2007 University of Oregon, Department of Psychology Peer Advising Award of Excellence, Winter 2000

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School Attended

  • Promising Minds Fellowship
  • University of Hawai'i
  • University of Oregon
  • Mid-Pacific Institute

Job Titles Held:

  • Program Manager
  • Licensed Social Worker/Care Coordinator
  • School Social Worker Intern
  • Medical Social Worker Intern


  • Inaugural Fellow
  • Master of Social Work
  • Bachelor of Science
  • High School Diploma

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