Decisive, action-oriented and results-focused professional with 17 years' experience in the Aerospace industry focusing on Program and Customer Support Management. Solid track record of improving client relations and program profitability through application of technical expertise, strategic planning and program management capabilities.
07/2014 to Current
Program ManagerPanasonic Avionics Corp － Bothell, WA
Primary point of contact for Airframe OEMs & Seat Suppliers delivering In-Flight Entertainment and Connectivity (IFEC) Systems.
Relationship management with focus on business growth, problem identification and solutions ensuring consistency in approach and response across OEMs/Seat Suppliers.
Identifies all customer deliverables which may include production items (mechanical, electronic and/or electromechanical assemblies), software, media, customer racks, documentation and systems.
Identify internal deliverables which may include plans, schedules and other documents, prototypes, test equipment, software, test racks and more.
Oversees OEM program interface activities, including OEM buyer interface, formal and working-level program meetings, and formal process & tools implementation.
Focuses on delivery within prescribed timeframes and funding parameters, while monitoring the product line/program from initiation through final delivery to customers.
Supports customer and internal project teams in product obsolescence and end of life issues.
Cross-Innovation Promotion of New Product to OEMs & Seat Suppliers (IFEC & Non-IFEC on Existing/New Platforms).
Supports and manages Product Offerability Process, including managing Technical & Commercial Offerability with Airframe OEMs.
Manage OEMs' IP, Cost-Down Demands and Contractual Flow-downs.
11/2007 to 07/2014
Program Administrator IIPanasonic Avionics Corp － Bothell, WA
Supported Program Management in the execution and maintenance of assigned Programs.
This includes interaction with functional departments; Engineering, Logistics, Product Support, Quality Assurance, Marketing.
Support OTD, Technical Data requirements, Fit Check, and Test parts.
Acts as back up for Program Manager and supports Regional Director as required.
Define the roles and responsibilities of all parties involved on the program including customers, management, program team, vendors and other key stakeholders.
Define the roles and responsibilities of all parties involved on the program including customers, management, program team, vendors and other key stakeholders
Establish and maintain excellent communication between company and customers by regular follow-up status reviews, team meetings and correspondence.
Identify, track, monitor and communicate project-related issues, scope changes, variances and contingencies that may arise during the implementation.
Develop product life cycle schedules for each phase of the program (development and recurring operations).
Development of process planning: including the development of a strategic plan, systems analysis, technical design, testing and acceptance of media supported by IFE system.
11/2005 to 11/2007
Customer Account Specialist IIPanasonic Avionics Corp － Bothell, WA
Reviewed and processed customer purchase orders via manual entry into Oracle ERP system, EDI transmissions, and/or customer-owned systems/supplier portals.
Communicated with customers and internal organizations to ensure all requirements of programs or individual parts orders are successfully delivered according to customer commitments and expectations.
Coordinated order fulfillment activities with supply chain planning team and distribution centers to achieve on-time delivery and realize sales plan.
Aligned product deliveries with Customs group and third-party suppliers to ensure on-time delivery of customer orders per contract commitment dates.
Identified, negotiated, and resolved conflicts between the stakeholders (PMO, Sales Forecasting, and Inventory Management) with respect to the Master Planning/Scheduling process to meet internal/external deadlines.
Ensured incoming customer purchase orders for hardware/software deliverables encapsulate all required Terms and Conditions for order processing.
09/1999 to 11/2005
Quality Inspector IIPanasonic Avionics Corp － Bothell, WA
Performed a variety of quality control tests/inspections in accordance with contract specifications and/or legal requirements; followed inspection guidelines to conduct critical non-routine visual, dimensional, mechanical, electrical test and functional inspections on a wide variety of components, assemblies, equipment, systems, supplies and materials.
Initiated "First Articles" and "FAA Conformities" inspection as required verifying manufacturing's ability to control product conformance.
Validated Non-Conformity reports and carried out dispositions as a member of the Material Review Board
Responsible for evaluating all Customer Returns, including establishing traceability, New/Used criteria, and verification of customer complaint.
Reviewed and revised the work instructions, as well as generated several complimentary desktop instructions, to improve the Customer Returns process
Analyzed supplier and interdepartmental performance to provide feedback as required for improving product quality.