Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated Program Manager possessing 11 years of experience in building a successful program within the Community Mental Health Rehabilitation Services industry. Proven history of leadership in quality assurance, risk management and Root Cause Analysis. Skilled in mentoring, training and contributing to the emotional and mental makeup of the consumers served. Proficient in establishing and maintaining trusting and supportive relationships with the Consumers served.

Dedicated Licensed Practical Nurse , with 20+ years in Geriatric care which required ongoing quality assurance in the care of a very fragile population. Served as the charge nurse in weekly committees that tracked the rate of wounds, infections and other sentinel events.

  • Team leadership and direction
  • Policy and procedure improvements
  • Program Leadership
Work History
10/2010 to Current Program Manager Christiana Care Health System | Camden, NJ,
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Analyzed and interpreted impact of federal, state and local legislation on company's internal structure.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Administered the monthly budget and tracked expenses.
  • Interacted with clients to identify their needs and requirements.
  • Established and maintained long-range plans for quality assurance.
  • Instituted quality systems within organization encompassing training, corrective and preventative action.
  • Resolved problems and provided solutions to clients by communicating requirements in acceptable terms..
11/2019 to 04/2020 Medical-Surgical LPN Chi Health | Dickinson, ND,
  • Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
  • Managed pre-op and post-operative patient care by stocking medical supplies and preparing operating rooms.
  • Monitored patients before, during and after surgical operations to evaluate patient care and maintained aseptic techniques through .
  • Managed caseload of 4 patients simultaneously by providing bedside care, treatments, IV therapy and wound care.
  • Collaborated daily with a 4-person health care team to achieve optimum patient care, boosting patient satisfaction scores 95%.
  • Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake.
  • Assessed patient status during minor and major procedures to communicate abnormalities to Charge Nurse.
11/2017 to 04/2018 Staff LPN Southeastern Health | Lumberton, NC,
  • Collaborated with Charge Nurse to assess patient needs, plan and modify care and implement interventions.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Performed every 4 hour evaluations of each patient's status, needs and preferences.
  • Cared for over 20 stable and chronically ill patients each day with quality-driven support.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Applied interpersonal communication skills to comfort and counsel patients and families throughout care process.
  • Collaborated with interdisciplinary team of healthcare and social service providers, to address patients' needs through effective intervention and care planning.
  • Delivered updates in patient status to Charge Nurse , recording all changes in medical records.
10/2008 to 10/2011 Administrator Avi-Spl, Inc. | Washington, DC,
  • Interpreted management directives to define and document administrative staff processes.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
  • Devised and implemented improvements to reporting sentinel events to Licensing Authority.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Managed scheduling, travel arrangements, communications screening and other administrative support tasks for personnel.
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
Expected in Associate of Science | Nursing Southampton Memorial School of Practical Nursing, Franklin, Va., GPA:

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School Attended

  • Southampton Memorial School of Practical Nursing

Job Titles Held:

  • Program Manager
  • Medical-Surgical LPN
  • Staff LPN
  • Administrator


  • Associate of Science

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