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Program Manager Resume Example

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PROGRAM MANAGER
Core Qualifications
  • Operations management
  • Staff development
  • Change management
  • Policy/program development
  • Excellent communicator
  • Collaborative
  • Project analysis
  • Exceptional interpersonal skills
  • Practiced in family assessments
  • Knowledge of the ins and outs of Child Protective Services (CPS)
  • Suicide risk assessments
  • Superior communication skills
  • Supervision and training
  • Complex problem solving
  • Excellent written and verbal communicator
  • Problem resolution
  • Self-starter
  • Employee training and development
  • Adept multi-tasker
  • Analytical problem solver
  • Licensed Counselor in [State Name]
  • Systems implementation
  • Complex problem solving skills
  • Program evaluation
  • Strategic planner
  • Staff development
Professional Experience
Program Manager
March 2008 to Current Morrison Child and Family Services － Portland, OR.
  • formerly Program Supervisor), Parents Anonymous® of Oregon Provide operational and clinical leadership for all services of Parents Anonymous® of Oregon's peer delivered services to child-welfare involved parents with substance abuse issues.
  • Programs utilize workforce and leadership development strategies for both mentors and clients.
  • Program Infrastructure Development and Monitoring: Develop policies, procedures, data collecting and record keeping systems, and invoicing/billing systems for all contracts.
  • Develop systems to ensure compliance to all PA contracts, monitor service outcomes, and ensure fidelity to PA standards of practice.
  • Provide ongoing program management to ensure programs are in compliance with funder requirements and contracts.
  • Operational and Clinical Supervision: Provide workforce development to build mentors' talents and skills.
  • Provide careful attention to developing mentor boundaries and ethics, resulting in competent, quality service delivery.
  • Provide clinical supervision to staff and coach other supervisors on supervision standards.
  • Best Practice Integration and Training: Utilize knowledge of Child Welfare best practice, PA Inc.
  • standards, and Addictions Treatment best practices to guide program practice and training.
  • Developed supervision checklists to incorporate best practices and ensure consistency across managers.
  • Designed 75 hour Parent Mentor training that was approved by Oregon's Addictions and Mental Health department as an approved Certified Recovery Mentor training program.
  • Contract Negotiation and Management: For PA's short-term contracts, provided contract negotiation, advocacy and leadership, resulting in PA's new reputation for providing quality and effective short-term mentor services.
  • Leadership and Partnership: Provide clinical and programmatic leadership and collaboration with partners internally (e.g.
  • fiscal, HR, Equity & Inclusion department) and externally (e.g.
  • Multnomah Co.
  • Child Welfare, community partners, PSU program evaluation, FIT collaborative partners).
  • External partnerships have resulted in identifying service needs and gaps, developing performance outcome measures, and shaping current Child Welfare practice.
  • Promote PA services through public speaking, networking, and formal advisory/council participation.
  • Advocate for the "Parent Voice," resulting in continued recognition of the strength of peer delivered services and the importance of consumer voice in service delivery discussions.
  • Equity and Inclusion: Integrated training, supervision, program evaluation, and practice guidelines with principles of equity, inclusion, and cultural responsiveness.
  • Fiscal Development and Management: Provide ongoing leadership related to program budget planning, budget monitoring, strategic planning, and evaluation.
  • Developed specialized record keeping and billing systems to ensure programs stay on budget.
  • Review monthly fiscal reports, make program adjustments to ensure budgets are being met.
  • RFP/Grant Writing: Utilizing excellent writing and development skills, produce written materials (scope of work, logic models, data analysis, etc.) for program grant and RFP applications.
  • In 2014, wrote two RFPs independently which were both funded.
Child and Family Therapist
June 2005 to March 2008 Morrison Child and Family Services － Gresham, OR.
  • Provided outpatient mental health services to children, adolescents, parents and families.
  • Mental Health Assessments: Conducted intake assessment interviews with clients, assessing for chief complaint; psychosocial, developmental and medical histories, psychiatric symptoms, past psychiatric history, suicide risk assessment, mental status exam, cultural formulation and client/family strengths.
  • Wrote comprehensive intake assessments including DSM-IV diagnosis, treatment recommendations and treatment plan.
  • Identified appropriate therapeutic interventions, including individual, family, and group therapy.
  • Ongoing Mental Health Treatment Services: Utilized knowledge of evidenced-based practices to match appropriate treatment modalities with client needs.
  • These modalities include cognitive behavioral therapy, dialectical behavioral therapy, and solution focused therapy.
  • Identified and collaborated with community partners to ensure client's needs are met, including case management and consultation services.
  • Incredible Years Parenting Groups: Certified trainer for The Incredible Years parenting groups, an evidenced based practice for parents with children with externalizing behavioral disorders.
Program Coordinator
March 2000 to June 2005 Morrison Child and Family Services － Portland, OR.
  • Parents Anonymous®of Oregon Provided program coordination for Parents Anonymous® of Oregon's Parent Support Groups, Children's Groups, and Parent Support Line services statewide.
  • Operations Coordination: Oversaw the daily operations of the Parent Support Line and Parent Support Groups.
  • Evaluated and monitored quality and efficiency of our programs.
  • Participated in grant writing, grant reporting, and program evaluation.
  • Responsible for all data collection and statistical analysis to measure program effectiveness.
  • Responsible for marketing and community awareness strategies for all Parents Anonymous® programs.
  • Staffing Coordination: Recruited, trained and supervised volunteers and a small team of employed Parent Support Line Staff.
  • Client Services: Provided support, crisis intervention and community resources to clients.
Education
MA : Counseling Psychology, 2005 Lewis and Clark College － Portland, OR Counseling Psychology
BA : Human Development and Social Relations, 1998 Earlham College － Richmond, IN Human Development and Social Relations
Certified Alcohol and Drug Counselor, Level 1(CADC 1) *Nationally Certified Parents Anonymous® Trainer *National Board Certified Counselor (NBCC)
Additional Information
  • AWARDS *Stephen Blair Award for Excellence, 2013 recipient. Recognized by colleague and supervisees for outstanding achievement, excellence and dedication to the Morrison community *Skidmore Prize Winner, 2004 - "Good Citizens are the Riches of a City" One of four recipients for outstanding contribution to the Portland community. Awarded by Willamette Week.
Skills
billing systems, budget planning, budgets, budget, case management, clinical leadership, coach, consultation, contracts, Contract Negotiation, council, Counselor, crisis intervention, Client, clients, data analysis, data collection, delivery, diagnosis, Equity, Grant Writing, HR, invoicing, Leadership, leadership development, logic, marketing, materials, Mental Health, Mentor, networking, Develop policies, program evaluation, program management, public speaking, quality, record keeping, reporting, RFP, risk assessment, Staffing, statistical analysis, strategic planning, Supervisor, Supervision, therapeutic interventions, therapy, Trainer, treatment plan, written
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Resume Overview

Companies Worked For:

  • Morrison Child and Family Services

School Attended

  • Lewis and Clark College
  • Earlham College

Job Titles Held:

  • Program Manager
  • Child and Family Therapist
  • Program Coordinator

Degrees

  • MA : Counseling Psychology , 2005
    BA : Human Development and Social Relations , 1998
    Certified Alcohol and Drug Counselor, Level 1(CADC 1) *Nationally Certified Parents Anonymous® Trainer *National Board Certified Counselor (NBCC)

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