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program manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Accomplished Program/Project Manager with extensive experience in delivering straight through processing solutions, cost containment and risk mitigation. Proven ability to work closely with cross-functional teams, subject matter experts and technology teams throughout a project's lifecycle. Experienced at developing project plans, gathering requirements, enforcing Change Management policies, overseeing and tracking project execution and delivery. Results driven and high achiever, proficient at managing the process and development which produces the technical solution that contributes to revenue growth, improved business efficiencies and increased service level. Skilled at communicating technical solutions with business groups, application teams, external vendors and senior management. Certified Project Manager * Change Management *Program Management * SDLC and Agile Methodologies *Process Improvement * Environment and Release Management *Client Integration Services * Financial Processing Services
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Adelphi University Garden City, New York Expected in Bachelor of Science : Computer Science and Mathematics - GPA : Computer Science and Mathematics
Experience
City Year - Program Manager
, , 01/XXX3 - Present
  • FICC Electronic Trading and Regulatory.
  • Provide overall management and support for concurrent projects across multiple lines of businesses and applications.
  • Define and apply governance framework to ensure projects run consistently and that all risk and issues are disseminated to the appropriate audiences.
  • Create and deliver all presentations for reporting program status.
  • Tailor communications to senior stakeholders using visual dashboards and KPIs.
  • Chair Technology Steer and Integrated Product Management stakeholder meetings to ensure that the scope, goals and objectives of the program are being met.
  • Onboard and direct a third party consultant team to assess control points and gaps across all electronic trading flows on the platform.
  • Lead effort to prepare and present presentation decks, organize artifacts and documentation from technology, front office, compliance, risk, legal and operations in preparation for a Fed and OCC exam for reviewing the Fixed Income Electronic Trading Platform and governance policies.
  • Manage regulatory projects for clearing derivative products and reporting across local jurisdictions globally in order to meet mandated regulatory requirements for the bank in order to reduce risk and exposure.
  • Programs Managed include:.
  • FICC Electronic Trading.
  • Rates and FX MiFID II Initiatives.
  • Regulatory Clearing and Reporting Mandates.
  • Trading Supervision and Surveillance Oversight.
C.H. Robinson Worldwide, Inc. - Project Manager
, , 01/XXX3 -
  • Corporate Data Security.
  • Responsible for delivering a project for implementing Identify Access Management and Enterprise Single Sign On for all SOA employees and their suite of applications.
  • Lead a team consisting of an architect, infrastructure development teams and off-shore consultants in delivering the solution.
  • Manage project deliverables and budget, ensuring that the cost, scope and time were within project constraints.
  • Compile and report on weekly and monthly status to Project team, PMO and Head Office.
Clearesult, Inc. - Program Manager
, , 01/XXX0 - 01/XXX3
  • TradingScreen is a provider of electronic trading solutions; servicing both the buy-side and sell-side firms globally.
  • Their multi-asset, broker neutral electronic trading platform delivers an innovative solution for improved market access, price discovery, increased trading efficiencies and a fully automated client workflow.
  • Key contributor on a strategic team responsible for determining a multi-year road map for launching Fixed Income onto the trading platform.
  • To date, there are over 10 different price sources, six trading venues providing liquidity and prices and over 50 users trading Fixed Income using the TradingScreen Infrastructure.
  • Improve the overall project management process by introducing policy and procedures focused on project delivery, time management and budget control.
  • Work closely with business clients and technology partners (developers/database/network teams) in managing and setting expectations on all projects within the Fixed Income program; focusing on scope, resourcing, estimates, planning and execution.
  • Meet clients regularly to gather, document and review their requirements, develop integration plans, provide demos and train them on new functionality.
  • Capture and document business requirements for enhancing the Fixed Income platform and implementing Algorithmic trading functionalities.
  • Coordinate and chair meeting with internal stakeholders and clients ensuring project milestones are being met throughout all phases of the project.
  • Provide clear and concise project status to the CEO and CIO of all "in flight" projects.
  • Prepare and present training material to all sales, account managers and support teams globally.
  • Project Manager for the following top tier projects:.
  • Galaxy - an MTF for trading Corporate and Treasury Bonds.
  • Initial launch in Paris.
  • Ticket and Trade Flow enhancements to support Spread Trading and streamline Fixed Income work flow.
  • Implementation of various market data feeds onto the platform.
  • Standardize the FIX Trading and Market Data specification protocol to allow clients, who are entitled to connect to the TradingScreen platform, to trade Fixed Income securities.
  • This allowed for a turnkey and quick-to-market solution when on-boarding new clients.
  • Broker and ECN connectivity for providing liquidity, market data, trading and rfq processing via FIX API.
  • Incorporate real-time FINRA-TRACE Feed into application.
  • Partnered with Fitch to consume and display their ratings data onto the application.
C.H. Robinson Worldwide, Inc. - Project Manager
, , 01/2008 - 01/XXX0
  • Global Risk Investment & Treasury Technology (GRITT).
  • Led the GRITT organization with the gap analysis, budgeting, infrastructure design and implementation for migrating all environments from data centers which were slated for retirement; reducing the total number of datacenters in North America from fifty two to twelve.
  • Organized and planned all technololgy infrastructure changes within the organization including but not limited to, hardware upgrades, vm migrations, memory and cpu upgrades, and SAN/NAS provisioining.
  • Managed all Disaster Recovery testing exercises for the organization.
National Financial Partners Corp. - Vice President
, , 01/1992 - 01/2008
  • Corporate Investment Banking Global Fixed Income- Strategic Trading and Infrastructure Services Project Manager in the Strategic Trading Services and Infrastructure Organization managing top focus Business and Infrastructure Initiatives.
  • Selected by Senior Management to implement a project to replace a firm-wide global messaging and reporting system from a legacy in-house built system to a vendor based solution.
  • As a result, maintenance costs were reduced by one-third and users received a robust system that satisfied compliance requirements.
  • Managed application teams and vendor (ION) to migrate their MarketView components from Solaris to Linux; improving scalability, capacity and load distribution.
- Platform Manager / Change Management
, , -
  • Managed a team responsible for streamlining processes and bringing stability to complex and dynamically changing Environments on the Global Fixed Income Platform supporting all Fixed Income and FX Products, Real-Time Pricing and Market Data, Customer Tier Methodologies, Sub-Allocation Processing, RFQ and STP Processing from ECN's.
  • After the first year of this team's inception, there was a 100% increase in projects being released into production on time with a 65% reduction in the number of bugs reported post production.
  • Defined and implemented best practices and process improvement opportunities.
  • Managed the development of a web based application used to track all releases and environment issues.
  • Worked closely with Project Managers, Developers and Quality Assurance teams to define entry and exit criteria for projects allowing for thoroughly tested code to be promoted to UAT and Production.
  • Supervised Change Management efforts; formulated strategy and created an IT process flow roadmap; addressed cross departmental issues and responded to outstanding questions.
  • Led Release Management efforts for major releases globally across Global Fixed Income encompassing multiple projects across different business channels and applications.
  • Successfully coordinated and streamlined the release of system, infrastructure and application changes into all environments.
  • Centralized post release checkout scenarios with the business users.
  • Proactively monitored systems; identified application failure trends and recommended solutions.
  • Oversaw Capacity Planning and Hardware Asset Management reporting utilization and metrics.
  • Managed software footprint sizing, configurations, third party software licenses and build out of new process and data server machines.
  • Led a team consisting of Project Managers, Business Analysts and an offshore QA team.
  • Influenced Middle Office Steering Committee on a course of action to be implemented for developing a Customer Portfolio Valuation System.
  • Gathered and Documented the Business Requirements from traders and sales force.
  • Successfully led development teams while ensuring project management tasks were adhere to, including project plans, issue escalation, scope management, budget, and status reporting and change management.
- Global Fixed Income- Project Leader
, , -
  • Provided SME knowledge on Order Management and Electronic Trading.
  • Worked with a team to build Fixed Income's first Global Order Management System (ORION), eliminating hand written paper tickets, automating order tracking and trade routing to Trade Capture Systems and providing centralized reporting for historical trade data to all end users.
  • Lead a team of developers to build services designed to electronically trade Preferred Securities with SIAC.
  • Worked with Compliance and Audit to ensure that trades were properly being routed for Trace reporting as specified by the NASD in a timely manner.
Skills
Methodologies: SDLC, Agile, Six Sigma *Tools/Software: FIX Protocol, Jira ,MS Project and MS Project Server, MS Visio, MS PowerPoint, CVS, Mercury Test Director, eRoom, Sharepoint, TIB, Rendezvous, EMS, Weblogic *Hardware: VMware ESXi Servers, Sun Enterprise Systems, HP *Operating Systems: Windows, XP, Solaris, Linux *Languages: Java, C, C++, Unix Shell, Perl, awk
Activities and Honors

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Resume Overview

School Attended

  • Adelphi University

Job Titles Held:

  • Program Manager
  • Project Manager
  • Program Manager
  • Project Manager
  • Vice President
  • Platform Manager / Change Management
  • Global Fixed Income- Project Leader

Degrees

  • Bachelor of Science

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