program manager resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

An enthusiastic, self-directed, innovative and resourceful Community Relations Program Manager with 16+ years healthcare experience in public relations, community relations, community engagement, and outreach. Dynamic program manager leader capable of initiating, implementing, and measuring program efficacy. Articulate, results-driven leader ready to develop best practices for outreach programs, community health initiatives and school based education programs.

Project Accomplishments
  • Applauded by the C-Suite hospital executives for authoring and implementing a 9-page P&Ps for COVID-19 Screening project. Increased staff retention by 75%.
  • Received recognition in September 2021 by the EVS Department for showcasing exceptional communication, strong work ethic, and client relationship management skills that kept all parties well informed.
  • Recognized by colleagues as a self-confident, independent, multi-tasking, persistent, trustworthy, ambitious, and effective leader.
Core Skills
  • Project Manager
  • Project Management
  • Operations Management
  • Operational Systems
  • Management
  • Public speaking
  • Human Resources Policies & Budget Analysis
  • Community Outreach
  • Corporate Compliance
  • Data Analysis & Documentation
  • Strategic Planning
  • Problem Solving
  • Critical Thinking Skills
  • Strong Time Management Skills
  • Strong analytical and problem-solving skills
  • Community Relations
  • Establishing Relations with Community Leaders
  • Systems Training
  • Social media coordination
  • Multi-Lingual
  • Self-Directed & Innovative
  • Personal Protective Equipment
  • Excellent marketing, event planning skills
  • DEI Advocate
  • Organization & Human Resource Management
  • Microsoft Office Suite: Outlook, Microsoft Word, Excel
  • Proficient in EPIC, Syngo, PACS, RA Partners, Cerner, Qgenda, and RIS Billing.
  • Google; Gmail, Google Teams, Hangouts, and ZOOM.
  • Operations & Vendor Management.
  • Designing marketing tools in CANVA.
Work History & Professional Summary
12/2020 to 03/2022
Program Manager Investcloud Kenosha, WI,
  • Spearheaded and chaired diverse cross-functional team of 25 in COVID-19 screening program.
  • Identified and cultivated potential partnerships with community stakeholders regarding hospital programs and services.
  • Collaborated with executive leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Supervised Community Relations & liaison between Medina Hospital departments and outside communities.
  • Trusted focus on quality, impact on customer service excellence, and collaborating to increase community relations and satisfaction.
  • Cultivated long-term rapport with visitors by developing and designing programs, services and providing customer interaction through customer service delivery.
  • Expedited over 10-20 visitor complaints per day to resolve pain points.
  • Managed and supervised administrative and daily program operations, complying with Human Resources policies and regulations.
05/2018 to Current
CT Technologist Hospital Sisters Health System - Corporate Highland, IL,
  • Mentor and coach patients on best practices regarding importance and availability of community health resources for preventative health.
  • Facilitated efficient workflow under high-stress, and high-anxiety environment by delegating work assignments to 3-FTEs.
  • Managed multiple imaging priorities and projects with competing deadlines.
  • Complied with departmental policies regarding issues of employee, patient and environmental safety, heeding appropriate corporate compliance reporting requirements, and operational procedures.
  • Coordinated with administrators and vendors to evaluate optimization/performance of CT scanning protocols while reducing departmental costs, and improving patient health outcomes.
04/2011 to Current
CT Technologist Hospital Sisters Health System - Corporate Breese, IL,
  • Project Management and implementation specialist to initiate repair, troubleshooting, overseeing equipment & software installation and resolving clinical technical issues of CT Scanners and X-Ray equipment with service calls to vendors, remote/on-site to maintain organizational operations.
  • Conducted product training, communicate new product information, and deliver application support in on-site hospital settings for healthcare professionals, CT Technologists, and Radiology Students.
  • Served as liaison between end-users, Healthcare IT team, radiologists, and other healthcare providers.
  • Researched and validated clinical data analysis, and updated imaging protocols.
  • Increased patient satisfaction by 75% by resolving pain points.
08/2006 to 04/2011
CT Technologist Hospital Sisters Health System - Corporate Greenville, IL,
  • Conducted 3-panel peer interviews, and new hire onboarding.
  • Responsible for team building boosted in-service training, and organizational team engagement by implementing team-oriented activities which increased engagement by 85%.
  • Developed and maintained excellent community relations with patients, vendors and providers.
  • Orchestrated training, served as coach and mentor.
Expected in 08/2022 to to
Bachelor of Science: Health Care Management
University of St. Francis - Joliet, IL
  • Completion Date July 8, 2022
  • Dean's List Spring 2021, Spring 2022
  • Summa Cum Laude
Expected in 08/2023 to to
Master of Science: Health Administration
University of St. Francis - Joliet, IL
  • Concentration in Organizational Leadership
  • Graduate Certificate in Human Resources
Expected in 10/2022 to to
PMP Certification: Project Management Professional
Cornell University - Ithaca, NY
Expected in 04/2006 to to
Certificate: Radiologic Technology
Cleveland Clinic School of Diagnostic Imaging - Euclid, OH,

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Resume Overview

School Attended

  • University of St. Francis
  • University of St. Francis
  • Cornell University
  • Cleveland Clinic School of Diagnostic Imaging

Job Titles Held:

  • Program Manager
  • CT Technologist
  • CT Technologist
  • CT Technologist


  • Bachelor of Science
  • Master of Science
  • PMP Certification
  • Certificate

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