HEALTH PROGRAM MANAGER with over 15 years of experience working on both Federal Government projects, large-scale document conversions, Health records management, quality improvement, and system process improvement and redesign. Progressive experience providing program development and support for public and private health initiatives in cooperation with government, non-governmental, and community partners. Solid record of performance overseeing evaluations and analyses related to health insurance payment systems. Strong critical thinking, problem solving, research, and liaison skills. Recognized for outstanding communication skills, flexibility, keen political savvy, and leadership abilities. Dedicated to improving quality care, health outcomes while balancing costs through leadership, collaboration, and innovation. U.S. Citizen. Possess Master of Human Resource Development & Training from Webster University
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- Led design and implementation of multiple program policies, frameworks and compliance for comprehensive and well-controlled programs.
- Supervised employees and oversaw operations for programs to ensure success evaluated, analyzed and managed multiple programs.
- Tracked progress by employing program documentation, directives, funding information, resolved issues with multiple projects and medical programs.
- Delivered conflict resolution by moderating disputes with military member, commanders, external agencies, vendors and contractors.
- Led and executed multiple federal projects including 100% compliance for major electronic document conversion project with collaboration with VA.
- Proposed and developed new programming ideas and special features to ensure compliant and expedited case management.
- Consulted with staff and outside federal agencies to share best practices and corrective action plans related to annual projects.
- Analyzed operational performance to identify pain points and provided actionable solutions to management, ensure quality and timely deliverables and reports to senior management.
- Coached and trained teams of 40 + members on records management policies, procedures, and best practices to enhance operational efficiency to support Federal projects
- Offered subject matter expertise on federal program management laws, regulations, directives, and agency requirements.
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
- Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Supervised administrative staff of five Health Services journeymen, delivering consistent coaching and mentoring to improve job efficiency.
- Oversaw and managed health services for the Medical Group. Created work schedules for healthcare providers, coordinated the delivery of services by providers and teams, and monitored capacity and use of healthcare facilities.
- Provided oversight for the tracking and recording of finances to ensure operations were functioning within budgetary constraints. Created projections for future budgetary needs, monitored patient billing and payments, and presented financial realities to supervisory boards.
- Provided expert support, analysis, and advice on complex and sensitive programmatic and administrative issues.
- Provided project direction and technical direction to lower graded specialists. Defined individual team members' task assignments and reviewed work for technical accuracy.
- Provided leadership toward meeting vision, mission, and goals of an inclusive workplace that facilitated cooperation and teamwork, fostered development of others, and supported constructive resolution of conflicts.
- Successfully trained and managed a team of 40 medical staff in large successful federal record conversion.
- Provide advice on studies and provided expert recommendations used for negotiation and justification of positions and goals. Provided technical direction and guidance for preparation and implementation of contracts needed to support program operations.
- Oversee the quality and timely submission of multiple program deliverables, prepared correspondence, quality control measures.
- Maintained administrative records, correspondence, training, reports, forms as well as electronic and paper references for compliance and training.
- Facilitated meetings with peers, providers, external executive leadership and outside agencies to communicate timely deliverables.
- USE KNOWLEDGE OF WIDE VARIETY OF MEDICAL DISORDERS: Commissioned as a leader at the Cancer Treatment Centers of America to provide guidance and education to patients and their families regarding diagnosed conditions, medications, and other healthcare-related topics.
- TECHNICAL EXPERT AND TRAINER: Provided non-medical clinical expertise advice and researched guidance to all members of the Care Team and Director of Care as required. Facilitated 8-week training to identify and develop potential new leaders to ensure high-quality work.
- DEVELOPED AND MAINTAINED PROFESSIONAL RELATIONSHIPS with clinical personnel to exchange, provide, and obtain information. Scheduled meetings with physicians, family, and patients and acted as a liaison between the patient and caregivers.
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Resume Overview
School Attended
- Webster University
- University of Phoenix
- U S Air Force Community College
Job Titles Held:
- Program Manager
- Health Services Manager
- Cancer Care Ministry Leader & Facilitator
Degrees
- Master of Arts
- Bachelor of Arts
- Associate of Arts
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