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Program Manager Resume Example

Resume Score: 85%

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PROGRAM MANAGER
QUALIFICATIONS SUMMARY
Multi-project Management
Determined and proactive [Job Title] who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment.
Determined and proactive [Job Title] who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment.
[Job Title] who excels at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment.
[Job Title] with more than [Number] years in office management, support staff management, training and supervision and event planning.
[Job Title] with executive-level office management skills, as well as strength in planning and problem-solving. Readily adapts to change and exceeds expectations in quality.
Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment.
Highly focused and results-oriented office professional who successfully supports complex, deadline-driven operations. Customer-oriented and computer-savvy.
HIGHLIGHTED SKILLS
  • Executive, Senior Management, and Staff Support
  • Meeting Planning and Support
  • Database, Network Files, and Website Management
  • Conduct Research
  • Generate and format reports and documents, using full range of software skills, including spreadsheets, word processing, desktop publishing, presentation software, and databases
  • Membership Services and Communications
  • Accounting Support
  • General Office Administration
Relevant Professional Experience
Program Manager10/2012 to 05/2015California Council of Community Mental Health Agencies (CCCMHA)Sacramento, CA
In an Program Manager/Executive Assistant hybrid role, provided a variety of program, project, committee, and administrative management and support to the Association and advised Association Director in implementing policies and plans to meet the Association's short and long term goals.
Conducted routine and sensitive correspondence with Association Membership, State officials, Legislative & Congressional representatives, vendors, consultants, and stakeholders.
Executive Assistant Functions:?
  • Manage calendars of Association and Executive Directors
  • Review and edit/proof routine correspondence, presentations, white papers, and newsletter articles prior to distribution 
  • Arrange travel as needed for Directors, Board Members, and meeting participant
  • Prepare expense reimbursements on behalf of Directors
  • Coordinate staff meetings

  • Coordinate, manage, and attend Board, committee, and task force activities; Plan and attend annual Board Retreat
  • Coordinate meetings with State agencies and government officials (State-level and Congressional) and prepare all meeting materials
  • Coordinate and moderate conference calls, trainings, and webinars
  • For all meetings and calls, take minutes and submit drafts to Program Director; distribute when final
  • Compile and assemble meeting materials, attend meetings, provide administrative support, produce meeting agendas, minutes, and evaluation summaries
  • spacer
  • Maintain/update information on the Association website, including legislative reports
  • MOVE TO COMS:  Consult with contract lobbyist to support the posting and distribution of legislative communications
  • Manage network files and database; create and maintain paper filing system as needed
  • Manage official calendar and schedule Association activities
  • research & reporting:
  • Research and compile regulatory information
  • Research and analyze data to develop reports for management decision-making
  • Support budgeting and reporting activities
  • Compile internet research as needed to support programming activities
  • Compose and distribute memorandums with supporting documents for Board of Directors and committees
    memb & coms:
  • Provide general membership support; Resolve member inquiries and issues or escalate to appropriate staff
  • Send group distribution emails and correspondence

  • GENERAL OFFICE:
  • Provide accounting support: Prepare meeting invoices, membership dues invoices, record receivables in database, and provide weekly reports to Director
  • General office support: Order office and meeting supplies; Serve as point of contact for supply and equipment vendors; Open and distribute mail and faxes; Answer phones; Screen and route visitors as appropriate; Copying/faxing; Open/close the office
Program Manager Functions:
  • ??Manage and track projects, initiatives, and routine team tasks 
  • meeting planning:
  • Direct and manage planning & logistics for the production of triennial membership conferences, trainings, and webinars, including contract development & negotiation
  • Direct and manage the planning, coordination, promotion, conduct, and evaluation of Association-sponsored events to include conferences, educational programs, social functions, and special events
  • Manage and direct the logistical arrangements for the conduct of Association Board of Directors meetings, membership meetings, and all such other assigned meetings that occur outside the office and require contractual agreements with hotels or other meeting facilities
  • Coordinate with cohost(s) for semi-annual meetings regarding dates, locations, and costs; Negotiate contracts with venues, including menus, meeting spaces, guest rooms, etc.
  • Develop and manages logistical contracts with hotels, transportation services, and restaurants; Serve as on-site liaison with venue staff and vendors
  • Develop meeting announcements; Set up online meeting registration & process registrations
  • Ensure all attendees have conference/meeting materials and name badges; Ensure special membership needs are met; Compile and prepare Board Meeting packets ?
  • Develop and publish annually the Association meetings calendar
Scheduled Board of Directors meetings and assisted with meeting materials and agendas.
Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Served as a professional representative of the CEO to executive clients, investors and board members.
Collaborated with other administrative team members, human resources and the finance department on special projects and events.
Provided logistical support to visiting executives in coordination with other Executive Assistants.
Handled and distributed all incoming and outgoing mail.
Wrote and distributed meeting minutes to appropriate individuals.
Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Investigated issues and problems and drafted responses to urgent requests.
Served as Executive Assistant to the national sales manager, marketing manager and senior product managers.
Approved travel expenses and reimbursement requests.
Administrative Assistant, Education & Meetings02/2005 to 06/2011California Physical Therapy Association (CPTA)Sacramento, CA
  • STAFF SUPPORT:
  • Provide administrative support to all Executive Management Team members
  • Develop and manage Association calendar and notify Members & Management Team of upcoming deadlines and changes
  • Develop training manuals
  • ?
  • MEETING SUPPORT:
  • Serve as staff liaison to CAL-PT-FUND Board of Directors
  • Attend all Board meetings and conference calls, arrange travel, prepare agendas, and take meeting minutes
  • Implement fundraising projects: Planning, administration, reporting, and onsite staffing
  • WEBSITE/DATABASE:
  • Conduct annual staff, committee, and district section uploads to Association website
  • Conduct monthly membership uploads to website
  • Investigate and resolve database issues
  • Maintain CPTA Continuing Education Calendar database

  • RESEARCH/REPORTING:
  • Serve as point of contact for production of database reports
  • Review program reports for compliance with State regulations
  • Produce and update reports for Management and Board of Directors
  • Report to District and Special Interest Group Chairpersons on program activities on quarterly basis
  • Provide Management Team with monthly membership reports
  • Generate weekly revenue reports and reconcile with general ledger to ensure fiscal accuracy
  • Propose, revise, and implement new policies & procedures and make revisions as necessary to governing documents
  • Suggest improvements in procedures, methods, and cost controls
  • MEMBERSHIP/COMMUNICATIONS:
  • Provide general membership support via telephone, email, and mail
  • Assign new members to regional districts
  • Compose newsletter articles and design fundraising advertisements
  • Prepare certificates of recognition for outgoing Board and committee members
  • Process newsletter and online advertisements; Send media kits to advertising agencies
  • GENERAL OFFICE:
  • Order and maintain office supplies and equipment
  • Receive and record incoming checks, credit card payments, and cash
  • Provide accounting support (A/R, A/P, reconciliations)
  • Answer telephone, provide basic information, and route calls to appropriate Management Team members
  • Receive public entering the office
  • Receive, sort, and distribute incoming mail and faxes; Process outgoing mail
  ?
  • Collaborated with other administrative team members, human resources and the finance department on special projects and events.
  • Planned and implemented CPTA Annual Conferences and Association-sponsored courses & trainings * Designed web-based registration option, processed registrations & payments * Designed marketing materials and negotiated advertising costs * Generated weekly reports and reconciled with general ledger to ensure fiscal accuracy * Assembled course materials, administered continuing education credits, and compiled course evaluation reports Served as staff backup to Assistant Executive, Finance Processed A/R and A/P, performed account reconciliation, identified and followed up on aged receivables, produced GL reports, prepared bank deposits, ran batch reports for electronic payments, assisted with annual Association audit Administrated Continuing Education Unit Approval Program: Built and managed searchable continuing education course database for member and public utilization * Acted as liaison with PT Board of California * Recruited and trained Application Review Committee members * Developed reviewer training manual * Proposed and revised policies & procedures as necessary * Reviewed provider course summary reports for compliance with State regulations * Assessed need for additional Review Committee members on quarterly basis to manage influx of provider applications * Oversaw work of staff assigned to assist with application processing Administrated Grant Funding Program (CAL-PT-FUND): Served as staff liaison to the CAL-PT-FUND Board of Directors * Implemented new policies & procedures and made revisions as necessary to governing documents * Reported to District and Special Interest Group Chairpersons on CAL-PT-FUND activities on quarterly basis * Processed research grant applications: Reviewed for completion, recruited Research Grant Review Committee, assigned applications to members, and followed up on deadlines, reviewed grant awardee reports, and requested disbursements as necessary * Implemented fundraising projects: Planning, administration, and onsite staffing for auctions, raffles, capital campaign * Reconciled donations with accounting reports * Composed newsletter articles and designed fundraising ads * Planned meetings & conference calls, arranged travel, developed meeting agendas and minutes.
ADDITIONAL EXPERIENCE
Student Financial Aid ServicesSacramento, CA
Student Aid Advisor11/2011 to 08/2012
Blue Shield of CAChico, CA
Operations Processor (contract position)04/2004 to 11/2004
eHealthInsurance.comFolsom, CA
Data Entry Operator/Beta Tester (contract position)09/2000 to 10/2000
Northern CA Adaptive Living CentersChico, CA
Staff Supervisor & Direct Care Professional12/1998 to 06/2000
Electronic Data Systems (EDS)Chico, CA
Data Entry Operator (contract position)07/1998 to 10/1998
Walker Health CenterChico, CA
Office Assistant/Receptionist05/1998 to 09/1998
Contractors' State License BoardSacramento, CA
Student Assistant05/1997 to 08/1997
Education and Training
PsychologyUniversity of PhoenixOnlineAA Psychology near completion; Accepted to School of Business Administration for Bachelor of Science with Public Sector concentration.
Accounting2009American River CollegeSacramento, CA
Curriculum included: Business Law, Financial Accounting, Managerial Accounting, Federal/State Taxation, Accounting on the Microcomputer, Professional Ethics for Accountants, Principles of Macroeconomics

High School Diploma1997Loretto High SchoolSacramento, CAAdvanced Placement coursework upon admission; 3.4 GPA
TECHNICAL PROFICIENCIES
  • Microsoft Office 2016 applications (advanced-expert)
  • Microsoft 365/SharePoint
  • Desktop publishing: Adobe Design Suite CS4
  • CMS and CRM website, database, & communications platforms
  • HTML (intermediate)
  • Web conferencing platforms: GoToMeeting, join.me
  • Public Relations software: Constant Contact, social media
  • iMIS 10
  • Peachtree Accounting software
  • Crystal Reports
  • 65 WPM with less than 1% error rate and 10-key proficient by touch
Professional Affiliations
California Society of Association Executives (CalSAE): 2014-2015
VOLUNTEER/COMMUNITY LEADERSHIP
Sacramento County Chapter Leader, Marriage Equality USA (2008-2014)
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Resume Overview

Companies Worked For:

  • California Council of Community Mental Health Agencies (CCCMHA)
  • California Physical Therapy Association (CPTA)
  • Student Financial Aid Services
  • Blue Shield of CA
  • eHealthInsurance.com
  • Northern CA Adaptive Living Centers
  • Electronic Data Systems (EDS)
  • Walker Health Center
  • Contractors' State License Board

School Attended

  • University of Phoenix
  • American River College
  • Loretto High School

Job Titles Held:

  • Program Manager
  • Administrative Assistant, Education & Meetings
  • Student Aid Advisor
  • Operations Processor (contract position)
  • Data Entry Operator/Beta Tester (contract position)
  • Staff Supervisor & Direct Care Professional
  • Data Entry Operator (contract position)
  • Office Assistant/Receptionist
  • Student Assistant

Degrees

  • Psychology
    Accounting 2009
    High School Diploma 1997

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