program manager resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Program Manager with over 18+ years of experience in strategic planning and complex problem-solving. Substantial experience in providing Prevention and Crisis Intervention Services to the community, specially survivors of violence. Expert in networking, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.

  • Budgets and Fundraising
  • Documentation and Policies
  • Presentations and public speaking
  • Supervising, Recruitment and scheduling
  • Translation, English and Spanish
  • Program Development and Management
  • Operation and performance Monitoring
  • Program, Case Management and Treatment Planning
  • Staff Management, Team-building, Customer, volunteer and Personnel Training
2011 to Current
Program Manager Curtiss Wright Grand Prairie, TX,

(On-Call, Shelter Programs and Prevention Programs)

  • Manage the agency's 24-hour On-Call program, Confidential Shelter, 24 hours crisis line, and 24- hour response.
  • Responsible for providing direct supervision of volunteers, interns and the oversight over 20 Advocates, 9 Lead Advocates, and 7 Shelter Advocates, and two Prevention Advocates.
  • Oversight of the agencies only Sexual Assault Response Team(SART).
  • Oversight of agency Prevention wide program, outreach and education.
  • Develop program content to address client and community needs related to housing, substance abuse treatment, mental health, and employment and other.
  • Implement of county-wide programs that address domestic violence, sexual assault and human trafficking.
  • Plan, assign, review and evaluate the work of program staff, and community for primary prevention services.
  • Assist and support program staff, volunteers and interns to develop therapeutic skills and case management techniques.
  • Facilitate group and individual meetings with program staff to discuss assignments and cases.
  • Oversight, monitor and administer of program budgets, and fundraising and grant writing for program needs.
  • Oversight and development of agency’s wide scheduling.
  • Developed programs and initiatives to support organization's long-term goals.
  • Boosted performance and drove cost controls while achieving project and overall objectives to ensure customer and community satisfaction.
  • Monitored and created reports showcasing program outcomes, clear spreadsheets and data to communicate results with clients and funders.
  • Improved cross-departmental cooperation and information communication processes by providing presentations and trainings to staff members.
  • Tracked progress by employing program documentation, directives, funding information and other vital program materials.
09/2004 to 2005
Residential Counselor/Case Manager Curtiss Wright Milwaukee, WI,
  • Provided peer counseling Services, treatment plans to adolescents, Ages from 13-18.
  • Manage and monitor the progress of assigned caseload, create a treatment plan, developed safety plan, and document progress, supervising client activities, enforcing program rules, and providing intervention in client interactions as needed.
2003 to 2011
Program Manager Monarch Services City, STATE,
  • (Prevention Program and Volunteer Program),
  • Responsible for the Coordination of the agency’s 65-Hour State Certified Peer Counseling Training, which includes the coordination of the training presenters, recruitment of volunteers preparing packets, handouts, media equipment,. Coordinate pre and post-training interviews with volunteers.
  • Conducted community education presentations on domestic violence, teen dating violence, and sexual assault and agency services to local schools, service providers, and community organizations.
  • Responsible for the coordination and Participation in resource fairs, community events, awareness, and fundraising activities and events.
  • Developed programs and initiatives to support organization's long-term goals. Oversight, and development of program budgets and other programing.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Expected in 2003 to to
Bachelor of Arts: Sociology
University Of California - Santa Cruz, CA,
Expected in 2000 to to
Associate of Arts : Sociology, Criminal Justice And Psychology
Cabrillo Community College - Aptos, CA,
Certifications and Training
  • State Certified Domestic Violence and Sexual Assault Peer counselor (WCS-DDM 2002)
  • Triple P Certificate (Level 2, 3 and 4) (2010) and Positive Discipline Certificate (2010)
  • Seeking Safety Training, (2013)
  • Ending the Game Facilitator( 2019)
  • Recognized as Employee of the year 2009, 2011 and 2020 for outstanding performance and team contributions. Created highly effective COVID-19 program changes to our confidential shelter that significantly impacted efficiency and improved operations.

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Resume Overview

School Attended

  • University Of California
  • Cabrillo Community College

Job Titles Held:

  • Program Manager
  • Residential Counselor/Case Manager
  • Program Manager


  • Bachelor of Arts
  • Associate of Arts

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