Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Program Manager with over 18+ years of experience in strategic planning and complex problem-solving. Substantial experience in providing Prevention and Crisis Intervention Services to the community, specially survivors of violence. Expert in networking, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.

  • Budgets and Fundraising
  • Documentation and Policies
  • Presentations and public speaking
  • Supervising, Recruitment and scheduling
  • Translation, English and Spanish
  • Program Development and Management
  • Operation and performance Monitoring
  • Program, Case Management and Treatment Planning
  • Staff Management, Team-building, Customer, volunteer and Personnel Training
Program Manager, 2011 - Current
Curtiss Wright Grand Prairie, TX,

(On-Call, Shelter Programs and Prevention Programs)

  • Manage the agency's 24-hour On-Call program, Confidential Shelter, 24 hours crisis line, and 24- hour response.
  • Responsible for providing direct supervision of volunteers, interns and the oversight over 20 Advocates, 9 Lead Advocates, and 7 Shelter Advocates, and two Prevention Advocates.
  • Oversight of the agencies only Sexual Assault Response Team(SART).
  • Oversight of agency Prevention wide program, outreach and education.
  • Develop program content to address client and community needs related to housing, substance abuse treatment, mental health, and employment and other.
  • Implement of county-wide programs that address domestic violence, sexual assault and human trafficking.
  • Plan, assign, review and evaluate the work of program staff, and community for primary prevention services.
  • Assist and support program staff, volunteers and interns to develop therapeutic skills and case management techniques.
  • Facilitate group and individual meetings with program staff to discuss assignments and cases.
  • Oversight, monitor and administer of program budgets, and fundraising and grant writing for program needs.
  • Oversight and development of agency’s wide scheduling.
  • Developed programs and initiatives to support organization's long-term goals.
  • Boosted performance and drove cost controls while achieving project and overall objectives to ensure customer and community satisfaction.
  • Monitored and created reports showcasing program outcomes, clear spreadsheets and data to communicate results with clients and funders.
  • Improved cross-departmental cooperation and information communication processes by providing presentations and trainings to staff members.
  • Tracked progress by employing program documentation, directives, funding information and other vital program materials.
Residential Counselor/Case Manager, 09/2004 - 2005
Curtiss Wright Milwaukee, WI,
  • Provided peer counseling Services, treatment plans to adolescents, Ages from 13-18.
  • Manage and monitor the progress of assigned caseload, create a treatment plan, developed safety plan, and document progress, supervising client activities, enforcing program rules, and providing intervention in client interactions as needed.
Program Manager, 2003 - 2011
Monarch Services City, STATE,
  • (Prevention Program and Volunteer Program),
  • Responsible for the Coordination of the agency’s 65-Hour State Certified Peer Counseling Training, which includes the coordination of the training presenters, recruitment of volunteers preparing packets, handouts, media equipment,. Coordinate pre and post-training interviews with volunteers.
  • Conducted community education presentations on domestic violence, teen dating violence, and sexual assault and agency services to local schools, service providers, and community organizations.
  • Responsible for the coordination and Participation in resource fairs, community events, awareness, and fundraising activities and events.
  • Developed programs and initiatives to support organization's long-term goals. Oversight, and development of program budgets and other programing.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Bachelor of Arts: Sociology, Expected in 2003
University Of California - Santa Cruz, CA,
Associate of Arts : Sociology, Criminal Justice And Psychology , Expected in 2000
Cabrillo Community College - Aptos, CA,
Certifications and Training
  • State Certified Domestic Violence and Sexual Assault Peer counselor (WCS-DDM 2002)
  • Triple P Certificate (Level 2, 3 and 4) (2010) and Positive Discipline Certificate (2010)
  • Seeking Safety Training, (2013)
  • Ending the Game Facilitator( 2019)
  • Recognized as Employee of the year 2009, 2011 and 2020 for outstanding performance and team contributions. Created highly effective COVID-19 program changes to our confidential shelter that significantly impacted efficiency and improved operations.

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  • Cabrillo Community College

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  • Residential Counselor/Case Manager
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