Customer-oriented Program Manager with over 20 years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.
Skills
Policy and procedure improvements
Performance monitoring
Partnership development
Scripting support
Program leadership
Computer skills
Maintenance & Repair
Experience
07/2019 to Current
Program ManagerCushman & Wakefield Inc – Round Rock, TX,
Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.
Uncovered issues to determine solutions and assist program participants.
Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components.
Developed programs and initiatives to support organization's long-term goals.
Analyzed program data to assist in strategic decision-making.
Designed and implemented standard operating procedures in various departments for optimal efficiency.
Cultivated relationships with senior executives, program partners and sponsors to maintain stability in program support, funding and overall direction.
Consulted with internal managers and executives to understand goals and objectives, liaising with external partners to develop and implement program strategies.
Delivered conflict resolution by moderating disputes and grievances between parties with goal of speedy and fair resolution.
07/2015 to 07/2019
Program ManagerCushman & Wakefield Inc – Saginaw, MI,
Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.
Uncovered issues to determine solutions and assist program participants.
Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components.
Cultivated relationships with community groups, project stakeholders and funding sources to maximize program outreach.
Developed programs and initiatives to support organization's long-term goals.
Analyzed program data to assist in strategic decision-making.
Designed and implemented standard operating procedures in various departments for optimal efficiency.
Coordinated departments in planning and executing interdepartmental integration of program plans and projects.
Cultivated relationships with senior executives, program partners and sponsors to maintain stability in program support, funding and overall direction.
Consulted with internal managers and executives to understand goals and objectives, liaising with external partners to develop and implement program strategies.
Refined program efforts to meet defined objectives by implementing timelines, budgets, dashboard monitoring and quality assurance methods.
Advised department managers on company objectives, obtaining approval for departmental operation strategies from company executives and experts.
07/2011 to 07/2015
Maintenance SupervisorJones Lange Lasalle Inc. – Hebron, KY,
Used electrical drawings to troubleshoot and repair electro-mechanical and other systems.
Contacted vendors to procure equipment and tools to meet organizational demand.
Overhauled, installed and repaired equipment, including centrifugal compressors, pumps, valves, separators and generators.
Assessed system operations to identify potential areas requiring maintenance services.
Collected data to compile detailed reports for upper management and closely monitored equipment, tools and system upgrades.
Implemented improved training procedures to better develop new personnel.
Repaired equipment and machinery, performing maintenance according to updated industry standards.
Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
Analyzed and identified equipment failure root causes and initiated correction actions.
Maintained clear and safe workspace areas to meet OSHA standards.
Delegated daily tasks to employees to manage resources and meet deadlines.
Education and Training
Expected in 06/1998
High School Diploma: Perryville High School - Perryville, MD GPA:
Expected in 08/2001
: Basic Electrician School - Camp Lejeune, NC, GPA:
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