program manager resume example with 12+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Accomplished Program Manager highly effective at overseeing financial, medical and housing departments. Versatile leader proficient in handling diverse functions on daily basis. Offering 4 years of experience managing and improving human services projects.

  • Accounts receivable, Technician
  • Human Resources
  • Effective leader
  • Customer service experience
  • Program Development and Management
  • Budget coordination
  • Project coordination
Suffolk University Boston, MA, Expected in 05/2016 Master of Science : Public Administration And Services - GPA :
  • Continuing education in Neurodevelopmental Disabilities,

Certificate, Disability and Health Policy

University Of Boston Massachusetts, Boston, MA, Expected in 05/2015 Bachelor of Science : Exercise & Health Science - GPA :
Bunker Hill Community College Charlestown, MA Expected in 05/2012 Associate of Arts : A.A., General Concentration Certificate - GPA :
Harvard Extension School Cambridge, MA, Expected in 09/2008 No Degree : Coursework, English As A Second Language - GPA :
Certified in Cardiopulmonary Resuscitation (CPR) and First Aid Certified HIV Outreach Counselor by the United Nations Skilled in Microsoft Word, Microsoft Excel, PowerPoint
Work History
Cushman & Wakefield Inc - Program Manager
Snoqualmie, WA, Mauritania 01/2018 - Current
  • Promote engagement, housing permanency, community tenure, and achievement of great self-sufficiency and successful completion of tenure for all people served (PS) living at site.
  • Oversee 15 treatment plans development by IM GLE Nurse, and service delivery to all assigned PS, including participation in services, treatment and support.
  • Participate in development and monitoring of effective staffing and retention strategy, including hiring and terminating employees.
  • Collaborate with human resources Manager to meet division's talent management goals; support organizational programs/plans that impact employees and ensure communication, comprehension, and adherence to all Human Resources policies and related legal and/or compliance requirements.
  • Ensure appropriate expenditures; based on monthly and quarterly reports of expenditures, identify and correct errors, project future expenditures and prospectively manage all required changes.
  • Manage workflow to ensure timely and high quality task completion and effective distribution of work across support staff.
  • Administer payroll, human resource procedures, office procedures and related workflow.
  • Maintain and monitor financial controls; ensure accounts receivable management; analyze and monitor financial performance and assist in reporting of financial results;.
  • Assist IM GLE Nurse in selecting interventions strategies for residents’ treatment plans.
  • Oversee quality and timeliness of all staffs’ Treatment Plan documentation.
  • Ensure that management of complex medical conditions of PS are continuously addressed, including diabetes; Kidney, pulmonary, mobility, physical safety and end of life issues’.
  • Identified risks and developed mitigation plans.
  • Maintained tight production timetables and quality standards to give audiences exceptional offerings.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
Emory University - Assistant Program Director
Atlanta, GA, 03/2009 - 01/2018
  • Collaborated with Program Director to develop program-specific goals as well as provide direction to program staff for implementation and evaluation of approximately 20 patients with physical and developmental disabilities.
  • Assist in development of protocols for programs, including data collection, ISP goal checks, monitoring of people served to monitor progress and insure successful program delivery.
  • Assisted program manager with developing budget and schedule.
  • Prescribed and monitored psychiatric medications and recommended clinical interventions for acute conditions.
  • Collaborated with program manager to come up with schedule and budget
  • Managed 2 teams to ensure adherence to standard operating procedures
Boston, MA, 09/2013 - 06/2016
  • Interviewed 60 parents of children with disabilities to trouble- shoot possible interventions for treatment and accommodations. Reviewed individual cases to insure policy compliance.
  • Participation in independent study at Shriver Center as assistant working with disabled individuals in order to create nutrition plans and strategies to ameliorate their diet. Participated in meetings to analyze data collection to improve methods of interaction with people worked with. Wrote nutrition plans papers. Supervised by Program Director Richard Fleming.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
Options For Youth - San Bernardino County - Math Tutor
Hesperia, CA, 01/2014 - 03/2015

• Coached small and large groups of diverse students in Algebra, Statistics, Pre-Calculus, Calculus and Fundamentals of Mathematics

  • Provided meaningful math instruction to improve math skills of students.
  • Tutored 15 students per week in private sessions by providing detailed lesson plans, assessing students progress and communicating with teachers about outcomes.
  • Designed study programs based on school curriculums and students needs to help each excel in studying for and taking examinations
  • Assessed students for math anxiety disorders and provided appropriate recommendations for support

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Resume Overview

School Attended

  • Suffolk University
  • University Of Boston Massachusetts,
  • Bunker Hill Community College
  • Harvard Extension School

Job Titles Held:

  • Program Manager
  • Assistant Program Director
  • Math Tutor


  • Master of Science
  • Bachelor of Science
  • Associate of Arts
  • No Degree

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