Program Manager Resume Example
A performance-driven and focused oriented Program Manager successful in managing several high visibility software projects using Agile methods in a fast paced environment. Motivating Agile project teams to achieve a high level of performance and quality in delivering Agile projects that provide exceptional business value to end users. Repeated success in developing project initiatives, directing project plans and achieving revenue performance targets.
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Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
Enact change and continuous improvement increasing the productivity of Scrum teams by 16% and the quality of deliverables by 22%
Empowered teams to self-organize and grow cross-functionality
Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of 12 consecutive quarterly releases
Manage the lifecycle of code development, from ideation to sprints to deployment
Coordinate and manage code releases and shared APIs with other technology groups
Managed the development and/or implementation of Motorola's Products and SW Services. Coordinated departmental and cross-functional teams.
Ensured projects are completed on time, within budget, and within accepted quality metrics. Participates in project review and status meetings, and communicates project status.
Motivated project team to ensure optimal performance. Managed the development of business plans, strategies, and approaches to take advantage of business opportunities.
Managed the development and/or implementation of Motorola's Products and SW Services. Coordinated departmental and cross-functional teams.
Ensured projects are completed on time, within budget, and within accepted quality metrics. Participates in project review and status meetings, and communicates project status.
Motivated project team to ensure optimal performance. Managed the development of business plans, strategies, and approaches to take advantage of business opportunities.
Defined strategy and business plan for Customer Service's RMA Portal.
Defined project deliverables and monitored status of tasks.
Collaborated with cross-functional teams to draft project schedules and plans.
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Designed and implemented process to shift U.S. and Canadian customers from agent phone support to a new online support tool
Successfully trained 22 Czech Republic team members to implement and deploy this program — increasing submissions 20% Q3 ‘05 to Q2 ‘06
Improved service center turnaround time by 23% by eliminating manual intervention when receiving non-registered equipment.
Certified ScrumMaster Scrum Alliance 2015
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Resume Overview
School Attended
- Long Island University, C.W. Post
Job Titles Held:
- Prof Program Manager / Scrum Master
- Program Manager
- Project Manger - Customer Service
Degrees
- MBA : Business Administration, Management and Operations 2008
Bachelor of Science : Computer Science 2004
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