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Program Manager Resume Example

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PROGRAM MANAGER
Executive Summary

A performance-driven and focused oriented Program Manager successful in managing several high visibility software projects using Agile methods in a fast paced environment. Motivating Agile project teams to achieve a high level of performance and quality in delivering Agile projects that provide exceptional business value to end users. Repeated success in developing project initiatives, directing project plans and achieving revenue performance targets.

Core Qualifications
  • Software project management
  • Cross-functional team management
  • Agile Principals
  • Complex problem solving
  • Scrum master
  • Systems implementation
  • Retrospectives
  • Process management and improvement
Professional Experience
Prof Program Manager / Scrum Master01/2011 to CurrentDepartment Of Health And Human ServicesFort Duchesne , UT

Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)

Enact change and continuous improvement increasing the productivity of Scrum teams by 16% and the quality of deliverables by 22%

Empowered teams to self-organize and grow cross-functionality

Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of 12 consecutive quarterly releases

Manage the lifecycle of code development, from ideation to sprints to deployment

Coordinate and manage code releases and shared APIs with other technology groups

Program Manager 01/2006Department Of Health And Human ServicesFort Hall , ID

Managed the development and/or implementation of Motorola's Products and SW Services. Coordinated departmental and cross-functional teams.


Ensured projects are completed on time, within budget, and within accepted quality metrics. Participates in project review and status meetings, and communicates project status.


Motivated project team to ensure optimal performance. Managed the development of business plans, strategies, and approaches to take advantage of business opportunities.


Program Manager 09/2006 to 09/2011Motorola SolutionsCity , STATE

Managed the development and/or implementation of Motorola's Products and SW Services. Coordinated departmental and cross-functional teams.


Ensured projects are completed on time, within budget, and within accepted quality metrics. Participates in project review and status meetings, and communicates project status.


Motivated project team to ensure optimal performance. Managed the development of business plans, strategies, and approaches to take advantage of business opportunities.


Project Manger - Customer Service01/2000 to 03/2005Symbol TechnologiesCity , STATE

Defined strategy and business plan for Customer Service's RMA Portal.


Defined project deliverables and monitored status of tasks.


Collaborated with cross-functional teams to draft project schedules and plans.


Drafted action plans and led meetings with department executives to review project status and proposed changes.


Designed and implemented process to shift U.S. and Canadian customers from agent phone support to a new online support tool


Successfully trained 22 Czech Republic team members to implement and deploy this program — increasing submissions 20% Q3 ‘05 to Q2 ‘06


Improved service center turnaround time by 23% by eliminating manual intervention when receiving non-registered equipment.


Education
MBA: Business Administration, Management and Operations2008Long Island University, C.W. Post State
Bachelor of Science: Computer Science2004Long Island University, C.W. Post State
Affiliations

Certified ScrumMaster Scrum Alliance 2015

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good
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Resume Overview

School Attended

  • Long Island University, C.W. Post

Job Titles Held:

  • Prof Program Manager / Scrum Master
  • Program Manager
  • Project Manger - Customer Service

Degrees

  • MBA : Business Administration, Management and Operations 2008
    Bachelor of Science : Computer Science 2004

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