Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Results-focused, Program Manager with years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in VDI, desktop, remote access, thin clients, and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects, and collective team objectives across, telecom, network, hosting, security, governance, and vendor management to achieve positive impact on all business outcomes. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Audit support
  • Root cause analysis
  • Software licenses and patches
  • Safety protocol
  • Process improvement implementation
  • Security oversight
  • Network infrastructure updates
  • Permissions management
  • Document management
  • Presentations
  • Hardware updates
  • Asset mapping
  • Resource creation
  • Information validation
  • Data gathering
  • MS Office
05/2019 to Current
Program Manager Department Of Housing And Urban Development Boise, ID,
  • Cleared for Secret information based on Background Investigation completed on October 9, 2019
  • DAWIA Program Management Level II CONDUCTING PROGRAM EVALUATIONS AND REPORTS- Lead in the evaluation and reporting of program cost, schedule, and technical performance including prediction of future program performance for a Major Defense Acquisition Program.
  • Collect functional specialist input providing predictive insight on potential impact(s), likelihood and probability of occurrence and risk mitigation recommendations for the Program Assessment Report (PAR) including accurate and up-to-date deliveries and Prime Control of Subcontractor Assessment (PCSA).
  • Assist in the preparation of the monthly Program Assessment Reports.
  • Develop and submit Program Support Plan (PSP), which is coordinated with input from the Program Support Team (PST) functional experts.
  • Organize Program Support Team members’ duty assignments to assure overall mission accomplishment.
  • Review, amend, and accept or reject the completed work of team members.
  • Provide input to the responsible supervisor concerning PST member performance, commendation, and development needs.
  • Analyze and synopsize the input providing an integrated assessment of the contractor’s program performance.
  • Ensure PST members tab is up to date IAW the PSP.
  • Create PST meeting agendas, distribute agendas to team members and conduct PST meetings weekly.
  • Conduct Contract Receipt and Review (CRR).
  • Post completed reports to the Acquisition Information Repository (AIR) and Electronic Document Records Management System (eDRMS) reporting the current condition of the program in terms of cost, schedule, and technical performance.
09/2007 to 06/2019
Government Sales Manager Owens & Minor, Inc. Huntington Beach, CA,

Duties, Accomplishments and Related Skills:
Negotiate, secure, and execute government contracts.

Use the DLA Internet Bid Board System for solicitations,research, and award management.

Structure, prepare, review, negotiate and administer government and commercial proposals, SOW’s contracts and subcontracts with the government, defense prime contractor and commercial customers. Ensure contractual compliance with FARs/DFARs, company policies, and procedures,regulatory and accounting requirements, and government and customer requirements and specifications.

Handle contract administrative functions.
Evaluate and determine the suitability of a subcontractor to perform to the flow-down requirements of contracts, management, quality system, and associated metrics as determined by contract.

Prepare a final report and subsequent risk assessment determination.
Researched and on-boarded new subcontractors.

-I evaluate their quality systems, management of subcontractors, and compliance to flow-down requirements.
-I review the supplier’s procurement system, written policies, and procedures as well as compliance. I interviewmanagement and the organization's personnel tasked with assuring daily compliance. This involves a multi-dayvisit to each of the facilities.
-I file my findings and provide written feedback to the supplier and to our management including myrecommendation to use them for our subcontract needs or that their system was deficient and what was neededto correct it.
I advise management and subordinates of contractual rights and obligations, providing interpretation of termsand conditions and assessments of risks associated with agreements. Design, implement and facilitate annual and5-year marketing plans. Develop sales and marketing strategy based on knowledge of business policy, nature ofthe market, and cost and markup factors. Ensure that the management team understands and communicates thesales and marketing plan for all personnel in the organization.
Plan and administer the enterprise Marketing, IT, and Subcontract budget. Provide support for responses togovernment and customer requests for certifications and representations and DCAA audit and review processes,with emphasis on issues related to price reasonableness and commerciality.
Key Accomplishments
-Executive Staff member empowered to assure business success and reporting directly to the CEO
-Researched, developed, and implemented company-wide compliance to ITAR (International Traffic in ArmsRegulations) I am the point of contact and knowledge expert.
-Evaluated a budget request for waste removal. Conducted a cost-benefit analysis and discovered severaldiscrepancies. I was able to renegotiate the maintenance contract for a monthly savings of over $2600 and utilizethe facility more effectively and efficiently.
-Developed a new enterprise-wide planning system at Vermont Aerospace, to eliminate the wasteful time spentaccessing necessary reports. I determined that we could solve the problem by designing a program to automatethe report printing process. The cost savings are realized to be $22000 annually.
-Instituted a procedure whereby contractors will provide certifications and other such documentation in asearchable document sent electronically. I developed a method of filing this electronic paperwork on the localserver for easy storage and retrieval.
Edit marketing materials according to specific market or customer requirements. Develop and purchasepromotional materials. Develop and deliver presentations and strategies to the business team, banking, and community leaders.
Make staffing and hiring decisions within the sales and marketing department. Interview, hire, and review sales managers to gauge their field effectiveness. Build and develop a sales team which is competent, commercially astute, and efficient.
Review the project and determine what materials and staff are required. Analyze where the materials are and the most cost-effective way of procuring them for the project. Evaluate the skill sets of current manufacturing persons.
-Project Manager for the evaluation, purchase, and migration of our Enterprise Resource Planning system to a cloud solution. This effort is realizing savings more than $100,000 per year and is a more stable platform.
-Project leader for the evaluation and purchase of new workstations and Office 365. Moving to this platform has allowed us to realize savings more than $25,000 per year and created a more secure system.
-Serve as IT Manager and expert in keeping the enterprise and user workstations in top condition

09/2007 to 06/2019
IT Manager Bolt Threads Emeryville, CA,

· Tested and troubleshot application and documented issue resolutions for development team.

· Identified areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding.

· Designed and maintained network traffic monitoring system to support network administrators.

· Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.

· Cooperated with project partners to create development software roadmap based on client specifications and user-guided design.

· Executed scripts to communicate with back-end servers and provide real-time updates.

· Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.

· Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.

· Led working groups to develop mitigation strategies and prepare standard operating procedures for system operations.

· Assessed customer bug reports and enhancement requests and prioritized development to streamline response.

· Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.

· Delivered local and remote Tier 1 IT support for hardware and software to company personnel.

· Created new accounts, reset passwords and configured access to servers and file management software for users.

· Spearheaded system upgrade project worth $1,000,000 through on-time, under-budget completion.

· Developed training materials, conducted webinars and authored wikis for user training and support use.

· Authored and distributed training manuals for handheld computers and devices used by staff.

· Trained new employees on support processes, procedures and knowledge base.

· Assisted customers with technical issues via email, live chat and telephone.

· Devised automation, backup and recovery protocols to preserve and safeguard data.

· Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.

· Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.

Education and Training
Expected in 10/2020
: International Acquisition Level 1
Defense Acquisition University - Fort Belvoir, VA,

International Acquisition is a certificate program, not a certification.

Expected in 09/2020
DAWIA Certification: Program Management Level II
Defense Acquisition University - Fort Belvoir, VA,
Expected in 08/2020
DAWIA Certification: Production, Quality And Manufacturing Level 1
Defense Acquisition University - Fort Belvoir, VA,
Expected in 08/2020
DAWIA Certification: Purchasing Level II
Defense Acquisition University - Fort Belvoir, VA,
Expected in 2005
Bachelor's Degree: Business, Administration
Northern Vermont University f.k.a. Lyndon State College - Lyndonville, VT
GPA: 3.4, GPA: 4.0

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School Attended

  • Defense Acquisition University
  • Defense Acquisition University
  • Defense Acquisition University
  • Defense Acquisition University
  • Northern Vermont University f.k.a. Lyndon State College

Job Titles Held:

  • Program Manager
  • Government Sales Manager
  • IT Manager


  • DAWIA Certification
  • DAWIA Certification
  • DAWIA Certification
  • Bachelor's Degree

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