Ten years of professional experience in student services, academic advising, and higher education
Extensive experience in program advising, admission, orientation and graduation processes at the public as well as the private online university
Able to offer a unique, individual attention and advising to each student while creating the system and processes that can satisfy demands of a large student body
Strong expertise in advising and mentoring of diverse student population
Excellent critical reasoning and problem solving, as well as planning and organizational skills
Highlights
Microsoft Office Suite (e.g. Excel, Access), Banner Student Information System, CIS, PeopleSoft, FileMakerPro, SalesForce, Adobe Photoshop & InDesign
Problem-solving and creative thinking abilities Coordination, planning and organizational skills Good attention to details
Excellent presentation and organizational skills
Ability to learn easily and disseminate detailed information
Ability to work independently and collaboratively with others
Service oriented attitude
Strong leadership, cross-cultural communication
Language fluency in Bosnian & German
Experience
03/2013 to Current
Program ManagerDepartment Of Housing And Urban Development – Charleston, WV,
Oversees all administrative, technical, faculty, and student support functions of the Primary Care, Psych/Mental Health Nurse Practitioner, and Gerontology Interdisciplinary Programs in the College of Nursing
Advising the program directors and the director of graduate student services of the programs’ activities
Acting as a liaison between internal and external constituencies involved and program related activities while staying current with the best practices in the field of student services
Supporting and advocating for students in the programs, acting as a resource person and facilitator for explaining and complying with University Policies and Procedures
Coordinating the admission process, orientation, and graduation
Collaborating with program directors and faculty to strategically approach student recruitment, retention, progression and graduation
Hosting annual events, including information sessions, application, career fairs, outreach events, and orientation sessions
Creating data compilation, statistical reports and correspondence, depending upon the area of assignment.
09/2011 to 03/2013
Student MentorEast Carolina University – Greenville, NC,
Provided direct, comprehensive program guidance to I00 assigned students majoring in the College of Business
Managed student's academic progress according to university policies, assisting students in their educational planning and progress from initial enrollment to graduation
Monitored student academic progress, communicating with each student at least once a week
Maintained appropriate documentation of all academic transactions
Reviewed and interpreting the standardized test and placement scores, unofficial transcripts, and course pre requisites
Scheduled students' use of learning resources and degree assessments, facilitating sections of the introductory courses
Evaluated student learning styles, skills, deficiencies and goals: assisting students in the development of graduation plan, identifying appropriate learning resources for students to use; and facilitating their use of those resources
Served as a facilitator between faculty and students ensuring their academic success and progress, as well as a student advocate in resolving matters of academic difficulty
Ensured student success measured by student's progress within their program, number of graduates, retention, and student satisfaction.
02/2007 to 09/2011
Academic Program Coordinator and Adviser University Of Utah College Of Humanities – City, STATE,
Managed academic advising and student services serving over 600 students, including recruitment, admission, orientation, and graduation for the International Studies and Latin American Studies programs
Advised a diverse student population regarding academic planning by utilizing professional advising and guidance skills
Facilitated student's academic progress by evaluating their needs and developing appropriate educational plans and curriculum
Evaluated and determinate the transfer of credits, transcripts, and course prerequisites
Established the Peer Advising Program fur International Studies Department with its direction and objectives, managing all aspects of the program, preparing and administering budget and managing available recourses
Supervised two student advisers and monitor their assistantship progress; taught the Peer Advising Course
Made recommendations that affected advising processes and program development resulting in a 100 % increase in program enrollment
Coordinated data compilation, statistical reports and correspondence; conducting orientation sessions
Maintained student's academic files; coordinating and organizing lectures, workshops, and presentations
Designed program related publications, promotional and educational materials, such as brochures and newsletters
Served on various college committees to initiate change and to resolve issues related to academic services
07/2004 to 04/2007
Teaching InstructorUniversity Of Utah – City, STATE,
Effectively prepared and thought beginning and intermediate German language courses.
Taught, assisted, and observed undergraduate University students in all content areas ofForeigu Language and Literature.
Developed daily lesson plans and teaching materials; Encouraged student participation by creating a supportive and caring classroom environment.
Held weekly office hours, advising and assisting students, evaluating their academic progress and development.
07/2006 to 02/2007
Assessment Scheduler/Student Support ServicesWestern Governors University – City, STATE,
Provided professional support and advocacy to students at the WGU
Communicated with students and proctors via phone and e-mail
Assisted students with issues related to academic services, information technology, assessment, finance, demonstration teaching, enrollment, graduation, academic records, learning resources
Maintained detailed records and reports, documented resolutions and interactions
Preformed miscellaneous clerical duties.
Education
Expected in May2006
Master of Arts: Language and Literature University of Utah - Salt Lake City, UT GPA:
Language and Literature
Expected in May2004
Certificate in International Relations and Politics: - , GPA:
Expected in May2004
Bachelor of Arts: German Language and Literature University of Utah - Salt Lake City, UT GPA: German Language and Literature
Expected in
Bachelor of Science: Political Science University of Utah - Salt Lake City, UT GPA: Political Science
Skills
Microsoft Office Suite (e.g. Excel, Access), Banner Student Information System, CIS, PeopleSoft, FileMakerPro, Adobe Photoshop & InDesign, SalesForce
Problem-solving and creative thinking abilities
Coordination, planning and organizational skills
Good attention to details
Excellent presentation and organizational skills
Ability to learn easily and disseminate detailed information
Ability to work independently and collaboratively with others
Service oriented attitude
Strong leadership, cross-cultural communication
Language fluency in Bosnian & German
Professional Affiliations
Member of National Academic Association NACADA 2008 - 2011
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Length
Personalization
Target Job
Resume Overview
School Attended
University of Utah
University of Utah
University of Utah
Job Titles Held:
Program Manager
Student Mentor
Academic Program Coordinator and Adviser
Teaching Instructor
Assessment Scheduler/Student Support Services
Degrees
Master of Arts
Certificate in International Relations and Politics
