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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
  • Ten years of professional experience in student services, academic advising, and higher education
  • Extensive experience in program advising, admission, orientation and graduation processes at the public as well as the private online university
  • Able to offer a unique, individual attention and advising to each student while creating the system and processes that can satisfy demands of a large student body
  • Strong expertise in advising and mentoring of diverse student population
  • Excellent critical reasoning and problem solving, as well as planning and organizational skills
Highlights
  • Microsoft Office Suite (e.g. Excel, Access), Banner Student Information System, CIS, PeopleSoft, FileMakerPro, SalesForce, Adobe Photoshop & InDesign
  • Problem-solving and creative thinking abilities Coordination, planning and organizational skills Good attention to details
  • Excellent presentation and organizational skills
  • Ability to learn easily and disseminate detailed information
  • Ability to work independently and collaboratively with others
  • Service oriented attitude
  • Strong leadership, cross-cultural communication
  • Language fluency in Bosnian & German
Experience
03/2013 to Current
Program Manager Department Of Housing And Urban Development Charleston, WV,
  • Oversees all administrative, technical, faculty, and student support functions of the Primary Care, Psych/Mental Health Nurse Practitioner, and Gerontology Interdisciplinary Programs in the College of Nursing
  • Advising the program directors and the director of graduate student services of the programs’ activities
  • Acting as a liaison between internal and external constituencies involved and program related activities while staying current with the best practices in the field of student services
  • Supporting and advocating for students in the programs, acting as a resource person and facilitator for explaining and complying with University Policies and Procedures
  • Coordinating the admission process, orientation, and graduation
  • Collaborating with program directors and faculty to strategically approach student recruitment, retention, progression and graduation
  • Hosting annual events, including information sessions, application, career fairs, outreach events, and orientation sessions
  • Creating data compilation, statistical reports and correspondence, depending upon the area of assignment.
09/2011 to 03/2013
Student Mentor East Carolina University Greenville, NC,
  • Provided direct, comprehensive program guidance to I00 assigned students majoring in the College of Business
  • Managed student's academic progress according to university policies, assisting students in their educational planning and progress from initial enrollment to graduation
  • Monitored student academic progress, communicating with each student at least once a week
  • Maintained appropriate documentation of all academic transactions
  • Reviewed and interpreting the standardized test and placement scores, unofficial transcripts, and course pre requisites
  • Scheduled students' use of learning resources and degree assessments, facilitating sections of the introductory courses
  • Evaluated student learning styles, skills, deficiencies and goals: assisting students in the development of graduation plan, identifying appropriate learning resources for students to use; and facilitating their use of those resources
  • Served as a facilitator between faculty and students ensuring their academic success and progress, as well as a student advocate in resolving matters of academic difficulty
  • Ensured student success measured by student's progress within their program, number of graduates, retention, and student satisfaction.
02/2007 to 09/2011
Academic Program Coordinator and Adviser University Of Utah College Of Humanities City, STATE,
  • Managed academic advising and student services serving over 600 students, including recruitment, admission, orientation, and graduation for the International Studies and Latin American Studies programs
  • Advised a diverse student population regarding academic planning by utilizing professional advising and guidance skills
  • Facilitated student's academic progress by evaluating their needs and developing appropriate educational plans and curriculum
  • Evaluated and determinate the transfer of credits, transcripts, and course prerequisites
  • Established the Peer Advising Program fur International Studies Department with its direction and objectives, managing all aspects of the program, preparing and administering budget and managing available recourses
  • Supervised two student advisers and monitor their assistantship progress; taught the Peer Advising Course
  • Made recommendations that affected advising processes and program development resulting in a 100 % increase in program enrollment
  • Coordinated data compilation, statistical reports and correspondence; conducting orientation sessions
  • Maintained student's academic files; coordinating and organizing lectures, workshops, and presentations
  • Designed program related publications, promotional and educational materials, such as brochures and newsletters
  • Served on various college committees to initiate change and to resolve issues related to academic services
07/2004 to 04/2007
Teaching Instructor University Of Utah City, STATE,
  • Effectively prepared and thought beginning and intermediate German language courses.
  • Taught, assisted, and observed undergraduate University students in all content areas ofForeigu Language and Literature.
  • Developed daily lesson plans and teaching materials; Encouraged student participation by creating a supportive and caring classroom environment.
  • Held weekly office hours, advising and assisting students, evaluating their academic progress and development.
07/2006 to 02/2007
Assessment Scheduler/Student Support Services Western Governors University City, STATE,
  • Provided professional support and advocacy to students at the WGU
  • Communicated with students and proctors via phone and e-mail
  • Assisted students with issues related to academic services, information technology, assessment, finance, demonstration teaching, enrollment, graduation, academic records, learning resources
  • Maintained detailed records and reports, documented resolutions and interactions
  • Preformed miscellaneous clerical duties.
Education
Expected in May2006
Master of Arts: Language and Literature
University of Utah - Salt Lake City, UT
GPA:

Language and Literature

Expected in May2004
Certificate in International Relations and Politics:
- ,
GPA:
Expected in May2004
Bachelor of Arts: German Language and Literature
University of Utah - Salt Lake City, UT
GPA:
German Language and Literature
Expected in
Bachelor of Science: Political Science
University of Utah - Salt Lake City, UT
GPA:
Political Science
Skills
  • Microsoft Office Suite (e.g. Excel, Access), Banner Student Information System, CIS, PeopleSoft, FileMakerPro, Adobe Photoshop & InDesign, SalesForce
  • Problem-solving and creative thinking abilities
  • Coordination, planning and organizational skills
  • Good attention to details
  • Excellent presentation and organizational skills
  • Ability to learn easily and disseminate detailed information
  • Ability to work independently and collaboratively with others
  • Service oriented attitude
  • Strong leadership, cross-cultural communication
  • Language fluency in Bosnian & German

    Professional Affiliations
    • Member of National Academic Association NACADA 2008 - 2011
    • UAAC Conference Committee Co Chair 2011 - 2012
    • UAAC - University Advising Committee 2007 - 2011
    • Utah Advising & Orientation Association,UAOA 2007 - 2011
    • NAFSA Association of International Educators March2011

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    Resume Overview

    School Attended

    • University of Utah
    • University of Utah
    • University of Utah

    Job Titles Held:

    • Program Manager
    • Student Mentor
    • Academic Program Coordinator and Adviser
    • Teaching Instructor
    • Assessment Scheduler/Student Support Services

    Degrees

    • Master of Arts
    • Certificate in International Relations and Politics
    • Bachelor of Arts
    • Bachelor of Science

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