Customer-oriented Program Manager with over 19 years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.
Skills
Program leadership
Issue and conflict resolution
Systems and automation applications
People skills
MS Office
Program Management
Data Analysis/SQL
Data warehousing
Data Modelling
Web Designing
BI and Reporting
Experience
Program Manager, 06/2017 to Current Department Of The Treasury – Newark, NJ,
Developed programs and initiatives to support organization's long-term goals.
Led design and implementation of program policies, frameworks and toolkits for comprehensive and well-controlled change management process.
Identified business issues, creating customized solutions for individual problems.
Recruited and hired top-level employees with expertise in Risk Management, adding depth and talent to highly skilled team.
Identified potential risks and worked with Software Development Managers/Technical Program Managers and Software Development Engineers (SDE) to mitigate them.
Estimated and prioritized development work by working with multiple Software Engineers and Development Managers.
Review operational procedures and methods; identify bottlenecks and raise strategic remedies; and recommend improvements in Tax Project Intake and Away Team management processes.
System Administration work for "Workfront" Project Management Suite used to manage projects. or our instance of Workfront and work extensively in text mode, intake queues, custom forms, custom fields, custom reports, custom dashboards and overall portfolio optimization.
Created extensive library of “How To” videos and informational wiki’s on how to use WorkFront.
Trained Tax Engine managers on Workfront Project Management Suite.
Created a custom reporting mechanism for tracking resource management across 150+ engineer team.
Use data to analyze existing policy and process gaps and develop solutions to close them.
Manage various data and code migration projects.
Ran 4 campaigns with 180+ external amazon partner teams on various topics leading from Data Throttling, Service Interruption and privacy questions.
Manage a team of 11 Risk Managers to respond to, investigate, manage and resolve high impact incidents and escalations around product authenticity (counterfeit, trademark, copyright) and safety issues.
Assign daily individual responsibilities, identify appropriate resources as needed, and develop schedules to ensure timely resolution of abuse escalations in Amazon Marketplace.
Manage projects designed to improve operational and process efficiency. This includes assessing and analyzing data and working extensively with external teams.
Use BI / Analytics reports to analyze monitor team performance and unblock the barriers for productivity.
Analyze existing policy and process gaps and develop solutions to close them.
Manage development, maintenance and execution of Quality Assurance test plans and test cases for Seller facing Workflows on Amazon.com.
Senior Business Analyst, 02/2011 to 06/2017 Caci International Inc. – Newark, NJ,
Worked as a Business Analyst consultant for Top Fortune 100 clients like - Wells Fargo Bank, Safeway, and Nationwide Insurance.
Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area.
Pinpointed inefficiencies in business processes and recommended improved policies.
Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve efficiency.
Manipulated data using pivot tables, pivot charts and macros in Excel.
Gathered and documented Business Requirements for different projects.
Created data transformation specifications to document how data gets transformed between various IT systems.
Proposed a process flows for creating an automated client IT system that will automate the current processes of standardizing, cleaning and updating data.
Worked closely with IT project development teams to communicate business rules and logic.
Developed artifacts traceability matrix to link all project related documents.
Performed functional and unit testing to validate business logic in the IT system code.
Performed System Integration Testing (SIT) and User Acceptance Testing (UAT) to validate that back end and front end business requirements are met by the system developed.
Extensive backend regression testing in various environments when backup server installed in case of failure of the primary server.
Maintained issue logs for each testing phase and co-coordinated with the development team to ensure timely resolution of the issues.
Analyzed data with complex SQL queries to ensure data integrity issues are resolved.
Implementation Manager, 07/2011 to 02/2012 Adyen – Boston, MA,
Managed full project lifecycles beginning at inception and ending with customer-facing deployments.
Managed multiple project teams engaged in ERP -Elite3E development in cross-functional environment to reach project success.
Delivered technical projects to achieve client business requirements.
Managed delivery of software development services with a 21 member team of Business Analysts, .NET consultants and Database programmers.
Leader and participant in Estimating, Designing, Developing, Testing and production support of major enhancements to Elite 3E.
Responsible for project scoping and resource sizing.
Assessed project feasibility, gathered business requirements, and executed project plans for various Elite 3E projects.
Resolved resource and schedule conflicts to ensure client expectations are met.
Managed the compensation and performance of software developers within budget.
Achieved Elite 3E ERP Level I and II certification.
Trained and mentored team members to attain Elite Level I and II certification.
Worked with onsite US managers to develop a refined Elite 3E training curriculum.
Worked closely with the project team so that best practices can be institutionalized
Responsible for hiring new resources in the team
Senior Business Analyst, 06/2006 to 01/2011 Caci International Inc. – Philadelphia, PA,
Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve efficiency.
Gathered and documented Business Requirements for different projects.
Coordinated JAD session to elicit, gather and validate business and system requirements.
Conducted system analysis to develop AS-IS and TO-BE process flows to capture the flow of data between various IT applications.
Created mock ups to capture system usage requirements.
Created and mapped business / system usecases to business requirements.
Created data transformation specifications to document how data gets transformed between various IT systems.
Proposed a process flows for creating an automated client IT system that will automate the current processes of standardizing, cleaning and updating data.
Worked closely with IT project development teams to communicate business rules and logic.
Developed artifacts traceability matrix to link all project related documents.
Performed functional and unit testing to validate business logic in the IT system code.
Performed System Integration Testing (SIT) and User Acceptance Testing (UAT) to validate that back end and front end business requirements are met by the system developed.
Extensive backend regression testing in various environments when backup server installed in case of failure of the primary server.
Maintained issue logs for each testing phase and co-coordinated with the development team to ensure timely resolution of the issues.
Analyzed data with complex SQL queries to ensure data integrity issues are resolved.
Coordinated projects tasks with offshore on onsite development and test teams.
Created user guides for training users on how to use the various portal applications.
Trained and mentored business and system analysis skills to junior Business Analysts.
Instructor, 01/2003 to 05/2006 Arthur J Gallagher & Co. – Queensbury, NY,
Taught courses - “E-commerce Technology” to undergraduate students and “Management Information Systems” to undergraduate students.
Evaluated students to uncover learning deficiencies and devise improvement plans.
Developed guides and course materials to reinforce lecture information and help students learn.
Observed and evaluated student performance and development and provided appropriate feedback on work.
Developed and deployed oral and written assessment strategies for optimal review of student abilities.
Helped students meet diverse professional development goals.
Attended faculty meetings to brainstorm ideas and discuss methods for solving issues.
Participated in workshops and trainings to improve skills and learn new methods for classroom instruction.
Conducted tests and quizzes to evaluate student progress with course material.
Evaluated student progress and adjusted learning plans to foster progress.
Maintained additional office hours each semester for students to discuss grades and ask questions.
Managed and organized class records and reports.
Documented class absence and grade information in student records.
Freelance Web Designer, 10/2000 to 08/2002 FreeLance – City, STATE,
Designed websites, portals and large-scale web applications for multiple clients.
Established hosting for each website and completed go-live process by uploading sites to host account.
Coded user-customizable applications to convert raw data from design engine to graphical formats.
Reviewed information and elements regularly on websites and pages for accuracy and functionality.
Delivered end-user training on content management systems allowing staff to make easy updates and maintenance to website without developer assistance.
Education and Training
MBA: Business Administration, Expected in 05/2006 Florida Atlantic University - Boca Raton, FL GPA:
Master of Science: Electronics, Expected in 06/1999 Jamia Millia University - New Delhi, India, GPA:
Post Graduate Diploma in Computer Applications: Computer Science, Expected in 01/1999 CMC LTD. - New Delhi, India, GPA:
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