Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

[Job title] uses problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills. Skilled in planning practical routes and selecting advantageous shipping methods. Excellent coordination and communication skills used to develop positive professional relationships with carriers.

  • Team Leadership (8y)
  • Program Development and Management (6y)
  • Software Implementation (6y)
  • Create/Update Learning Strategies (8y)
  • Operation's Monitoring (6y
  • Performance Monitoring (6y)
  • System Analysis (6y)
  • Security Monitoring (8y)
  • LMS (5y)
  • Develop Training Materials (7y)
  • Office Management (2y)
  • Administrative Assistant (4y)
  • Project Management (5y)
  • Budget Maintenance (2y)
  • Reporting for Management (In House, Other Agencies, Executive Level) (6y)
  • Team Building (6y)
  • Staff Management (7y)
  • Incident Management (8y)
  • Critical Incident Management (6y)
  • Windows Servers (2y)
  • Customer and Personnel Training (8y)
  • Application Vulnerability Management (6y)
  • Quality Management (7y)
  • Procurement (SRM, SC Procurement Law) (4y)
  • Professional Writing (13y)
  • Logistics Operations (6y)
  • Printer Setup's (4y)
  • Desktop Setup's (7y)
  • Key Performance Indicators (KPIs) (6y)
  • EPMS (6y)
  • Splunk (1y)
  • CA Admin (6y)
  • ServiceNow Admin (5y)
  • Duo (multi-factor) Admin (3y)
  • Quest Admin (3y)
  • ECC (12y)
  • ESS/MSS (12y)
  • Sharepoint (8y)
  • SQL (1y)
  • Office 365 (7y)
  • MS Word, Excel, PowerPoint, Visio, Project Manager (12y) PM (5y)
  • Adobe Systems Adobe Acrobat (8y)
  • System Monitoring (8y)
  • AP/AR. SAP (8y)
  • HR Time/Leave Management. SAP (8y)
  • Remote Desktop Support (8y)
  • Email and Telephone Support (8y)
  • Systems Analysis (6y)
  • Basic Server Knowledge (6y)
  • Windows Install and Troubleshooting (8y)
  • Data Entry (12y)
  • Zoom/MS Teams/Skype (2y)
  • VOIP (8y)
  • Avaya (8y)
  • Project Management Assistance (6y)
  • Help Desk Supervisor (6y)
  • SAP (12y)
  • ERP (12y)
  • Agile Methodologies (1y)
  • DNS (5y)
  • Github (1y)
  • Business Objects (BOBJ) (8y)
  • Business Warehouse (BW) (8y)
  • SolarWinds (8y)
  • Active Directory (8y)
  • Remote Work and Remote Software (2y)
  • Recruiting New Employee's (6y)
  • Hiring New Employee's (6y)
  • Training New Employee's (7y)
  • Presentations (In House and Across the State) (4y)
  • IE, Chrome, Firefox, Safari, and Edge Technical Trouble Shooting. (10y)
  • Worked With Other State Agencies On Projects (6y)
  • Detail Oriented
  • Organized
  • Team Player
  • Works Well With Limited Supervision
  • Passionate About My Work
  • Committed to Success
  • Senior Leadership Support (6y)
  • State Vendor Support (8y)
  • Scheduling Meetings (4y)
  • Human Resources Best Practices (6y)
  • Human Resource Knowledge (8y)
  • Customer Relationship Management (CRM) (8y)
  • TIme and Leave Administration (5y)
  • Workflow Planning (6y)
  • IT Best Practices (10y)
  • Training and Development (7y)
Program Manager , 12/2014 - 11/2020
Dish Network Corporation Wah, AL,
  • Boosted performance and drove cost controls while achieving project and overall objectives to ensure customer satisfaction.
  • Led design and implementation of program policies, frameworks and toolkits for comprehensive and well-controlled change management process.
  • Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
  • Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Mitigated learning hurdles and instructed help desk personnel in problem-solving, social skills and decision-making through implementation of Onenote learning aids and methods.
  • Supervised the help desk personnel to ensure optimal productivity while training staff on best practices and protocol.
  • Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
  • Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.
  • Delivered detailed reports including clear spreadsheet data and other visuals.
  • Managed all training in regards to staff development, change management and technical operations and controls.
  • Assisted project managers in all aspects of each project, from initial building of a team through go-live and follow up support.
  • Project Manager for the ServiceNow implementation at both the SCEIS and DTO help desks.
  • ServiceNow, CA, DUO, Administrator and Analyst.
IT Services Specialist III, 02/2012 - 12/2014
South Carolina Job Board Cebu Historical, SC,
  • Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
  • Used multiple resources and tools for evaluating and presenting solutions.
  • Recorded and reported job-related activities, findings, discrepancies and decisions in CA and ServiceNow.
  • Listened to clients' needs and assisted with identifying and securing appropriate services.
  • Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
  • Adhered to guidelines and enabled compatibility through effective analysis and troubleshooting.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Recommended process and systems improvements such as changes to password security operations.
Office Manager, 06/2010 - 02/2012
Control Risks Chicago, IL,
  • Increased office organization by developing filing system and customer database protocols.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Developed and administered department budgets.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Proactively identified and solved complex problems that impact management and business direction
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Greeted visitors promptly and directed to correct locations.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Managed office inventory and placed new supply orders through SRM.
  • Oversaw office inventory and timely reordering of supplies.
  • Managed inventory and purchase of supplies for office operations and printer(s) maintenance.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Administrative Assistant, 03/2008 - 02/2012
Veterans Health Administration Humble, TX,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Managed building access by supplying key cards to employees and visitors.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Tracked and submitted consultant timesheets to accounting department for payroll processing.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Education and Training
High School Diploma: , Expected in 06/2000
Scituate High School - Scituate, MA
  • Consistently maintained high customer satisfaction ratings.
  • Promoted multiple times from Administrative Assistant to Office Manager to IT Services Specialist/It Consultant I then to Program Manager.
  • Led team to achieve yearly improvements in call and email response wait time, resolution wait time and first call resolutions , earning recognition from upper management.
  • Created highly effective new training program that significantly impacted efficiency and improved operations.
  • Developed relationships with many other agencies that helped lines of communication open up.
Websites, Portfolios, Profiles
  • Certified 10 years in SC State Government - 2018

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School Attended

  • Scituate High School

Job Titles Held:

  • Program Manager
  • IT Services Specialist III
  • Office Manager
  • Administrative Assistant


  • High School Diploma

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