program manager resume example with 9 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • Caring professional devoted to offering sound advice to young minds. A natural leader with experience in providing guidance on social issues as well as career options, through compassion, empathy and trust, able to drive patients towards a more positive future. Certified counselor with outstanding communication skills. Prioritizes the needs of the individual while tending to case management duties under confidentiality guidelines. Skilled at helping individuals, families and therapy groups work toward recovery. HIGHLIGHTS
  • Excellent communication skills
  • Customer service skills
  • Cultural awareness & sensitivity
  • Detail oriented
  • Group therapy training
  • Safe crisis management skills
  • Impeccable organization abilities
  • Microsoft office (Excel, Word, PowerPoint & outlook)
  • Security conscious
  • Certified in CPR and First Aid
  • Medication administration
  • Therapy and counselling
  • Compassionate and kind
  • Strong work ethics To obtain a position as XXXXXXX a or in the field of XXXXXXX
  • Academic
  • Administrative
  • Administrative assistant
  • Agency
  • Budget
  • Conferences
  • Counselling
  • CPR
  • Crisis Management
  • Clientele
  • Clients
  • Directing
  • First Aid
  • Insurance
  • Letters
  • Mentor
  • Programming
  • Rapport
  • Reading
  • Seminars
  • Sound
  • Staff supervision
  • Structured
  • Teacher
  • Technical support
  • Telephones
  • Transportation
10/XXX6 to Current Program Manager Dish Network Corporation | Wah, TN,
  • Assist with the coordination of all operations and activities of the Residence, including staff supervision, acting as agency/community liaison, and directing resident training, programming, family support.
  • Communicating with other staff or volunteers quickly and effectively.
  • Provide administrative oversight to all residential or program activities.
  • Complete monthly case manager reports and submit as requested by case manager.
  • Provide and ensure communication of medical and health issues to staff, agency nurses, families, etc.
  • Using appropriate logs when necessary.
  • Complete group home internal audit monthly.
  • Record and document program expenditures, maintain residential budget, complete monthly manager checklist and reconcile monthly accounts.
  • Maintain program practices, ensuring all operations meet relevant contractual and accreditation standards.
  • Plan and organize monthly fire drills and ensure emergency evacuation plan is reviewed with all staff.
  • Attend conferences, seminars and trainings.
  • Conference once a month on insurance changes, new changes being made for group homes, new policy updates.
  • Seminars were based on training our staff to follow guidelines along with rules and regulations.
02/XXX4 to 09/XXX6 Administrative Professional/ Para Professional Perdue, Brandon, Fielder, Collins And Mott L.L.P. | Amarillo, TX,
  • Provided students with classified or behavioral backgrounds with excellent counselling.
  • Provided educational, administrative and technical support to teachers; Utilized and navigated through the power school system.
  • Maintained a structured environment for students and implement plans.
  • Alerted security of all events and who would be attending.
  • Created and initiated academic and recreational activities and assisted with implementing daily plans.
  • Substituted or covered for teachers when needed; maintained absences, personal and sick time.
  • Teachers left plans behind for every substitute teacher/Assistant covering teacher.
  • Worked with students in groups and one-on-one to complete assignments; Reading/ Writing assignments along with working on projects that were due that time of the month., Supported the duties of executives, managers, and other business professionals.
  • An administrative assistant's typical day might include:.
  • Answered telephones, took messages, and directed calls.
  • Compiled, managed, and maintained files.
  • Greeted customers and clients.
03/XXX2 to 01/XXX4 Office clerk Urban League Of Hudson County | City, STATE,
  • Organized documents for clientele; faxed, filed and recorded data of new and existing clients.
  • Responded to clients’ calls and offered sound advice and guidance.
  • Provided Stop letters to childcare Providers and clients and linked EBT cards for them.
  • Assisted contract specialist with contract.
  • Familiarized myself with the EPPIC OMEGA, and NACCRA system Mentor.
  • Built rapport with students in order to reduce isolation and prevent at-risk behaviors.
  • Maintained contact with kinship Coordinator and discussed concerns, highlights and ideas.
  • Encouraged students to develop and sustain long-term goals for academic success, CONSUMER SUPPORT 1.
  • Act as liaison, advocate and coordinator for consumer involvement in support groups, self-advocacy, vocational programming, transportation services, integrated community activities, recreation and learning independent living skills.
  • 2.
  • Foster open and supportive communication with consumers, families.
Education and Training
Expected in 2020 Certificate of completion in public policy CPR ( 2/XXX8-2/XXX9),First Aid (2/XXX8-2/XXX9) | , , GPA:
Expected in 2020 AA | Psychology Kean University, Saint Peter’s University, Elizabeth, Jersey City, NJ GPA:
Expected in XXX3 Associates | Public Policy , , GPA:
Expected in Abuse & Neglect Crisis Management Mercer County Community College Certification of Completion 4/XXX7 – 6/XXX7 | , , GPA:
Activities and Honors

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Resume Overview

School Attended

  • Kean University, Saint Peter’s University

Job Titles Held:

  • Program Manager
  • Administrative Professional/ Para Professional
  • Office clerk


  • Certificate of completion in public policy CPR ( 2/XXX8-2/XXX9),First Aid (2/XXX8-2/XXX9)
  • AA
  • Associates
  • Abuse & Neglect Crisis Management Mercer County Community College Certification of Completion 4/XXX7 – 6/XXX7

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