Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Community-oriented Program Manager with over 15 years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements.

Skills
  • Policy and procedure improvements
  • Performance monitoring
  • Program leadership
  • Project coordination
  • Partnership development
  • Budget coordination
Education and Training
University of Missouri City, Kansas Expected in Master of Public Administration : - GPA :
University of Kansas Lawrence, Kansas Expected in Bachelor of Arts : Communications (HR - GPA :
Experience
Dish Network Corporation - Program Manager
Fort Washington, PA, 12/2013 - Current
  • Responsible for the administration of Ryan White CARE Act funds awarded to Harris County, which includes assessment of the HIV epidemic in the Houston Eligible Metropolitan Area (EMA), implementation of quality management activities to assure the quality and effectiveness of Ryan White funded services, implementing effective grants management policies and procedures to ensure the timely reimbursement of Subrecipients, ensuring compliance with all applicable federal, state and local laws, rules and regulations, and coordination with other County departments including the County Attorney’s office, Purchasing Department and County Auditor’s office.
  • Maintains effective communication concerning Ryan White related activities and issues with elected and appointed officials, service providers, community leaders, Persons Living with HIV, the Ryan White Planning Council and others affected by HIV.
  • Serves in the functional role of Project Director for the Houston EMA Ryan White Program, per the expectations of the Health Resources Services Administration, HIV/AIDS Bureau (HRSA/HAB).
  • Oversight and accountability for $24+m in annual Ryan White Program Part A grant and related HIV treatment funding in Houston/Harris County TX, including.
  • Submission of the annual Part A and MAI grant applications to federal government.
Mccoy's Building Supply - Project Coordinator – QM Development
Taylor, TX, 08/2007 - 03/2013
  • Coordinated the development of Clinical Quality Improvement (CQI) activities for the Houston area’s Ryan White Part A (RW/A) funded HIV core medical service and health-related support service programs.
  • Oversaw clinical chart review activities, performs complex analysis of chart review data compiled by RWGA CQI staff, compiled annual service-specific chart review reports.
  • Designed, implemented and facilitated RW/A-funded case manager training and coordination, including monitoring of 3rd party case management training/support efforts.
  • Implemented a comprehensive system to measure client satisfaction for all RW/A services.
  • Provided leadership, guidance and support to consumer-focused quality improvement activities including, but not limited to, annual health fairs, town hall meetings to gather input from/disseminate information to RW eligible clients, and other ad-hoc consumer-focused meetings.
  • Initiated and implemented CQM projects for improving the quality of Part A-funded HIV primary medical care. Assisted agencies in the development and implementation of Quality Improvement plans.
  • Facilitated workgroup meetings with service providers in order to develop and implement strategies to support improved medication adherence and standardize data collection efforts across primary care sites.
  • Conceived, implemented, and oversaw a structured, system-wide approach for planning, implementing and evaluating quality improvement efforts among RW/A core medical services and health-related support services providers.
Commerce Bank - Operations Supervisor
City, STATE, 01/1999 - 02/2007
  • Provided operational direction to the department in accordance with established systems and procedures. This included ensuring the timely and accurate completion of departmental work, supervising and training, coordinating the workflow within the department, and resolving complex problems.
  • Reduced staff headcount by 54% while maintaining efficiency and production performance.
  • Coached staff to superior customer service and production performance resulting in division quarterly recognition for two consecutive years.
  • Implemented documentation maintenance system that significantly increased department efficiency.
  • Managed volume levels to generate positive unit cost outcomes.

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Resume Overview

School Attended

  • University of Missouri
  • University of Kansas

Job Titles Held:

  • Program Manager
  • Project Coordinator – QM Development
  • Operations Supervisor

Degrees

  • Master of Public Administration
  • Bachelor of Arts

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