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Program Manager Resume Example

Resume Score: 80%

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PROGRAM MANAGER
Summary
  • PMP-certified and MBA-educated digital project manager with hands-on experience in all aspects of web management and production
  • Strong capability in managing and directing strategic web content strategy initiatives, working closely with cross-functional teams, particularly as a liaison between developers and business leads
  • Federal government and private sector background spanning associations, healthcare, emergency management, finance, and management consulting
  • Outstanding relationship-building, analytical, writing, editing and communication skills
Skills
  • Policy and procedure improvements
  • Team management
  • Relationship building and management
  • Content strategy
Experience
Program Manager - RJM Technologies Inc. (McLean, VA)December 2018 - March 2019

Client: AARP, Washington, DC
Managed day-to-day cross-enterprise project elements to launch new program benefits and features

  • Developed integrated master schedule to track timelines from multiple working groups, milestones, schedules, key dates, progress against targets, and risks
  • Distilled master schedule material into presentation for delivery to senior executives
  • Collaborated with outside agency to ensure usability and clarity of project requirements
Deputy Project Director/Sr. Lead Technologist - Booz Allen Hamilton (previously Aquilent, Inc.) (Laurel, MD)April 2014 - November 2018

Client: Agency for Healthcare Research and Quality (AHRQ), Rockville, MD

Responsible for all operational aspects of project for longstanding and valued client, resulting in excellent client service scores; Received the AHRQ Director's Award of Excellence for work on the Agency's intranet site

  • Managed 3rd-level domain website projects, using JIRA and Confluence
  • Provided oversight for development and launch of microsites, resulting in improved traffic
  • Successfully managed client relationships across the Agency
    Supervised web teams including content strategists, scrum master, business analyst and help desk specialist
  • Drafted governance plans for AHRQ.gov and AHRQ's intranet
    Managed budget and created monthly forecasts for 3 task orders of the AHRQ project; presented results to senior corporate leaders
  • Expanded Agency's Section Deque WorldSpace 508 scans and improved related Leaderboard scores by 20% in 3 months
  • Created content update processes to streamline intake and production process, resulting in higher quality content and faster turnaround
  • Led content audit for AHRQ.gov -- all web pages (~12,000) reviewed and more than 5,000 archived in order to the lighten the site prior to migration to Drupal
Training Specialist and Senior Web Analyst - Eye Street Solutions LLC (Leesburg, NV)May 2008 - April 2014

Client: Federal Emergency Management Agency, Washington, DC
Led efforts to change web authorship paradigm from a centralized web team to distributed authorship model through the Agency, improving speed and efficiency of publishing program

  • Designed and delivered two training classes on Drupal and DIAMOND, FEMA's digital asset management system
  • Trained DC-based trainers to maximize the reach of the training program to 400+ users
  • Produced full suite of training products in web-based and classroom formats: curriculum, slides, quick reference guides, user guides, Camtasia video simulations, 135-page book
  • Prepared Google Analytics reports and recommended content changes to clients
  • Qualified as Section 508 Certified Trusted Tester to bolster FEMA leadership in accessibility space

Client: U.S. Department of Homeland Security Office of Public Affairs, Washington, DC
Managed and created content for large federal website to disseminate the DHS mission to 6 million visitors each month

  • Took in large amounts of varied material and distilled it into cohesive web content to more effectively communicate with DHS audience
  • Enforced style guide as part of content strategy to preserve consistency of voice and tone
  • Initiated Department e-mail newsletter marketing outreach products; Trained program offices so they could autonomously reach out to targeted users in new communication channel
  • Built hurricane assistance widget that received 5 million impressions in its first 11 days, providing emergency information to Gulf Coast disaster survivors through various non-DHS outlets
  • Wrote strategy document for DHS blog to standardize content and style among multiple authors
Education and Training
Bachelor of Arts in English LiteratureBrandeis University, Waltham, MA
MBA in Marketing And StrategyUniversity of Maryland - College Park, College Park, MD
Certifications

Project Management Professional (PMP) Certification, May 2015
Certified Scrum Master, Sept. 2017
DHS Section 508 Trusted Tester, 2012
Clearance Level: Public Trust

Certifications and Clearance

Project Management Professional (PMP) Certification, May 2015

Certified Scrum Master, Sept. 2017

DHS Section 508 Trusted Tester, 2012

Clearance Level: Public Trust

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • RJM Technologies Inc.
  • Booz Allen Hamilton (previously Aquilent, Inc.)
  • Eye Street Solutions LLC

School Attended

  • Brandeis University
  • University of Maryland - College Park

Job Titles Held:

  • Program Manager
  • Deputy Project Director/Sr. Lead Technologist
  • Training Specialist and Senior Web Analyst

Degrees

  • Bachelor of Arts in English Literature
    MBA in Marketing And Strategy

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