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Program Manager resume example with 19+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated Program Manager possessing [Number] years of experience in building successful compliance programs within the mental health industry. Proven history of leading organizations in quality assurance, risk management and global security initiatives. Skilled in mentoring, training and contributing to the professional development of staff members. Proficient in managing budgets and reporting status to stakeholders. Highly-qualified Program Manager enthusiastic about taking on a new challenge with [Company Name]. Successful at developing innovative strategies to position company to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach. Detail-oriented Program Manager with [Number] years of leadership experience and proven ability to work with independent contributors to complete projects on-time and under-budget. Fantastic collaboration skills looking to bring multitasking and problem-solving to a [Area of expertise] organization. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • [Type] equipment proficiency
  • Policy and procedure improvements
  • Team leadership and direction
  • Program Leadership
  • Program Development and Management
Education
Winston-Salem State University , Expected in Bachelor of Arts : Psychology, Elementary Education - GPA :
Certifications
  • [Area of certification] Training - [Timeframe]
  • [Area of expertise] License - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]
Work History
Fusion Technology - Program Manager
San Antonio, TX, 12/2014 - Current
  • Direct Supervision of staff & consumers within the mental health support company.
  • Provide leadership & direction to the mental health support counselors.
  • Act as a liaison to build relationships with the community agencies & families.
  • Assist in the development of educational, behavioral & motivational interventions.
  • Adhere to local, state and federal guidelines and regulations.
  • Maintain compliance with company policies and procedures.
  • Assist in the development of service plans, objective &methods necessary for providing effective treatment services to individual consumers.
  • Interview, hire, evaluate, deploy, supervise, and develop staff in order to achieve individual and program performance targets.
  • Ensuring responsible work performance of staff & support of company/program mission and values.
Volunteers Of America - Minnesota & Wisconsin - Discharge Coordinator and Social Worker
Milwaukee, WI, 06/2013 - 05/2014
  • Completed discharge planning for individuals with intellectual disabilities.
  • Worked with an interdisciplinary treatment team to coordinate the transitional process for each individual.
  • Identify barriers to movement and develop attainable strategies to resolve issues.
  • Coordinated temporary visits into the community to ensure that accessibility for each Intellectually Disabled individual could be provided by the community provider.
  • Communicated between the treatment team and the residential providers to ensure the community home was ready to accept and provide the appropriate care to the individual upon discharge.
  • Undertaking and writing up assessments (often with medical staff), which meet specified standards and timescales.
  • Conducting interviews with service users and their families to assess and review each individual’s situation.
  • Offering information and counseling support to service users and their families;.
  • Recommending and sometimes making decisions about the best course of action for a particular service user; including liaising with and making referrals to other agencies.
  • Participating in multidisciplinary teams and meetings regarding, for example, child protection or mental health.
  • Maintaining accurate records and preparing reports.
  • Accompanying individuals to and from tours to various residential and day support facilities.
Richmond Behavioral Health Authority - Mental Health Case Manager
City, STATE, 08/2000 - 03/2013
  • Assess, monitor, and manage caseload of more than 33 adult clients that are diagnosed with Schizophrenia, Schizoaffective Disorder, Bi-polar Disorder, Major Depressive Disorder, and Borderline Personality Disorder and clients with substance abuse issues.
  • Enhance client mental health status and level of functioning.
  • Surrogate administrator in supervisor’s absence.
  • Assist co-workers in emergencies and provide caseload coverage in their absences.
  • Develop and implement individualized treatment and service plans.
  • Develop individualized performance contracts and transfer/ discharge plans.
  • Maintain and Medicaid compliant charts.
  • Provides crisis intervention.
  • Link clients to various agencies i.e., Department of Vehicles, Department of Rehabilitative Services, homeless shelters, and other departmental services.
  • Coordinate with other service providers like the Department of Adult Probation and Parole, and other community service boards in the surrounding counties of Richmond.
  • Conduct home visits to client’s residence and licensed adult homes.
  • Collaborate with adult home staff ensuring appropriate treatment, care, and housing for those on caseload.

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Resume Overview

School Attended

  • Winston-Salem State University

Job Titles Held:

  • Program Manager
  • Discharge Coordinator and Social Worker
  • Mental Health Case Manager

Degrees

  • Bachelor of Arts

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