Program Manager resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

A dynamic leader who implements state and federal programs to enhance self sufficiency for people who are blind or have low vision. Advocate for several groups that are commonly unrepresented in work, school and community. A problem solver who communicates effectively and provide services needed to access equality in education, healthcare, financial literacy, and employment. Build and maintain relationships with external partners to educate on program needs, successes, and sustainability. Provide technical support to stakeholders who need support with program data, research deliverables reporting, surveys and presentations. Perform internal audits and use information to develop change to support program outcomes according to policy.

Daily task include coordinating cross functional teams across the state of 100 counties, training, coaching and, deployment of trending professional development.

Working with research tools, coordinating stakeholder relations, and providing direct research services to stay on trend.

  • Implementation Planning
  • Program Management
  • Policy Interpretation
  • Analytical Thinking
  • Leadership
  • Communication
  • Technical Writing
  • Problem-Solving
  • Strategic Planning
  • Research Skills
  • Relationship Management
Work History
06/2016 to Current Program Manager Fusion Technology | Augusta, GA,
  • Engaged with participants, partners and constituent groups to create positive, trusting and professional relationships.
  • Tracked and reported 100% program results to participants and stakeholders to facilitate change management activities to improve efficiency.
  • Effectively supervised staff of 14 personnel by implementing comprehensive plans, policies, protocols, work rules and disciplinary action.
  • Increased operational efficiency with internal auditing and quarterly satisfaction surveys, developing improved filing systems for confidential client records and reports.
  • Managed internal operational standards and productivity targets for program goals.
  • Research best practices topics for un-served and underserved disability groups to live independently.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging communication.
  • Provide consultation and program operations for Independent Living Program for Older Individuals that are Blind (Age 55 or older).
  • Review and confirm accuracy of data collected from seven district offices and controller’s office.
  • Identify problems and discrepancies and assist with timely and accurate resolution of program matters.
  • Monitor budgets monthly to ensure that overall needs of program are being carried out in compliance with all State and Federal regulations.
  • Analyzed financial and performance reports to determine need for reallocation of funds and programmatic changes throughout year.
  • Works with Chief of Rehabilitation Programs and Facilities, and Budget Officer to ensure expenditures and management of Federal and State funds.
  • Conducts needs analysis and drafts program information for use in expansion budget requests
  • Take lead responsibility to set statewide programmatic goals, establish time deadlines, delineate tasks in order to achieve goals, and solicit cooperation of others to achieve these goals.
  • Reviews and makes suggestions for changes in job descriptions and work plans for Independent Living Rehabilitation Counselor position annually.
  • Responsible for provision of consultative services and direction to entire Agency regarding needs of individuals in Independent Living Rehabilitation Services Program.
  • Interprets Federal laws and regulations, analyzes State and local policy and procedures of program to fifteen ILR counselors, four area rehabilitation supervisors and, three district supervisors.
  • Collaborate on program operations with stakeholders, including offering feedback from participants and improvement program recommendations.
  • Educated potential participants on available services and processes to engage in rehabilitation program.
  • Identified system needs and designed processes to support business requirements and program needs.
  • Collaborated with program staff to identify policy needs and program updates.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Performed program research and analyzed data collection to develop estimates and budgets.
09/2014 to 05/2016 Health Leadership Fellow Hcl Technologies Ltd. | Glenn, MI,

Health Leadership Fellows helped improve health and healthcare for people in poor communities of Western NY. Promoting the vision for a healthier Western York where racial and socioeconomic equity are prioritized so all can reach their full potential and achieve equitable health outcomes.

Worked with community partnerships to develop, implement and evaluate sustainable programs that made a difference in the lives of thousands young children and older adults in region, and support the community-based organizations that support them.

03/2005 to 12/2015 Director Western New York Independent Living Inc. | City, STATE,
  • Collaborated with management, technical members and fellow supervisors to organize efficient operations.
  • Created annual budget and developed comprehensive plan to accomplish agency objectives while staying within budget.
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Utilized trends in non profit marketplaces to create solutions and refine business strategies.
  • Hired and directed teams of 21 employees to achieve daily and long term operations and business goals.
  • Devised strategies to reduce expenses, modernize operations and revamp procedures to improve agency operations.
  • Built strategic relationships with federal, state and local law enforcement agencies.
  • Led business initiatives resulting in numerous multi-year contracts.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Implemented agency brand development strategies, including business development strategies, logo designs, and website designs.
  • Maintained ongoing understanding of policy and programs to effectively and efficiently implement compliance standards.
Expected in Bachelor of Science | Public Administration SUNY Empire State College, Saratoga Springs, NY GPA:
Expected in Master of Science | Education Canisius College, Buffalo, NY GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • SUNY Empire State College
  • Canisius College

Job Titles Held:

  • Program Manager
  • Health Leadership Fellow
  • Director


  • Bachelor of Science
  • Master of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: