Program Leader Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Skillfully direct programming for After school program with demonstrated record of accomplishment in boosting attendance without exceeding budget. Proven leader with demonstrated analytical and team building skills. Excel at working with team members and collaborating with students to produce informative and entertaining programs.

Self-assured individual trained to be a compassionate yet disciplined Program Leader as a result of more than five years' working for a customer service organization. Flexible and poised promoting well-developed skills in fitness and flexibility .

Creative individual with exceptional background spent in customer service. Engaging demeanor with ability to work in demanding environments yet remain cool under pressure.


  • Activity Planning
  • Discussion facilitation
  • Interpersonal and writing communication
  • Relationship building
  • Mentoring and coaching
  • Data management familiarity
  • Generating schedules
  • Process improvements
  • Proactive mindset
  • Vendor management
  • Persuasive communication style
  • Program Management
  • Strategic Planning
  • Campaign development
  • Project coordination
  • Customer service
Work History
Program Leader , 03/2018 to 09/2019
Denver Public Schools Denver, CO,
  • Coordinated communication among associations, allies, students and school staff to foster sales and connections between departments.
  • Maintained tight production timetables and quality standards to give audiences exceptional offerings.
  • Coordinated daily tasks including supervision, classroom upkeep and inventory maintenance.
  • Reduced costs and improved operational performance without sacrificing quality by developing and implementing diverse approaches.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Oversaw Number projects each year from concept through final delivery.
  • Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
  • Provided ongoing direction and leadership for program operations.
  • Implemented well-received activities and events, including Name of Event.
  • Provided outstanding coaching to team of Number employees, which boosted morale within department.
  • Supported individuals within program ranging in age from Number to Number by utilizing Skill.
Security Guard, 11/2017 to 04/2018
Allied Universal Security North Miami Beach, FL,
  • Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Personal Trainer , 12/2014 to 07/2015
Ymca Maryland Catonsville, MD,
  • Curbed learning time by effectively developing customer rapport and training clients.
  • Designed specific workout systems for individual clients based on performance ability.
  • Grew business to attain customer base generating $3000 per month through canvassing and cold calls.
  • Designed and executed individual and small group exercise fitness programs and regimens.
  • Executed improvements through scheduling processes across 15 client calendars and wellness plans.
  • Screened clients and performed client assessments.
  • Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service.
  • Taught clients how to properly operate exercise equipment.
  • Created inspirational physical training initiatives to foster healthy lifestyle decisions.
  • Drove client retention, managing daily classes with 10 patrons per session.
  • Educated customers on preventative care, nutrition, fitness, stress management and ergonomics.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Provided clients with safe and reasonable exercises to perform at home or at gym.
  • Built customer loyalty by executing effective completion of training initiatives.
  • Developed organization systems for personal fitness plans, records and contracts.
  • Educated club members about relationship between nutrition and fitness.
  • Organized files and created new system for personal fitness plans, records and contracts.
  • Participated in and studied 2 programs to meet health education and wellness objectives.
  • Recruited average of 20 new participants each month.
  • Elevated customer satisfaction ratings by managing issues for speedy resolution.
  • Educated customers through creative presentations about health and personal benefits of services.
  • Trained clients during strength training, cardio vascular exercise and stretching.
Associate Of Applied Science: Nutrition, Expected in 12/2021
San Diego Mesa College - San Diego, CA
  • Personal Training, American Council of Exercise - 5 years
  • Certified Personal Trainer , ACE
Additional Information

Available to begin work ASAP

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Resume Overview

School Attended
  • San Diego Mesa College
Job Titles Held:
  • Program Leader
  • Security Guard
  • Personal Trainer
  • Associate Of Applied Science