Sophisticated, results driven project manager with global experience Proven experience in vendor management and off-shore resource model Broad Technical Background including hardware, software, CPE and network infrastructure Experience leading C Level critical initiatives Ability to attain desired results in a professional manner in a fast paced environment handling multiple difficult projects Proven history to implement quality and process improvements Positive history in people development and training Proven Results in ability to develop strategies, obtain executive support and execute Roles: Program Manager, IT Project Manger, Release Manager, IT Manager, Network Install Manager, Billing and Finance Revenue Assurance Manger, Technical Account Manager
Hedging/ALM actuarial project management
Hiring and Management of off-shore resources (BA/Dev/Test/PM)
Lead team portfolio of projects and project managers for the Legal, Finance, Regulatory and Actuarial Division of TCM Included global initiatives for UK, Asia and Hong Kong, IRS regulation changes, and system conversions.
Teams included vendor resources including off-shore.
Collaborated in procuring needed resources to meet project capacity requirements.
Completed assessments for capital projects, established major milestones between the BA, development and testing teams.
Generated CBA and recommendation architecture and timelines resolution to any roadblocks to meeting targeted dates.
Provide documentation and reporting on resource allocation/ utilization of project status using DAPTIV.
07/2009 to 02/2012
IT Senior Project Manager
Manage the software development and testing components utilizing RUPP SDLC Model.
Focus of projects was new product development for variable annuities.
Strategic initiatives in developing products for major financial institutions proprietary products for Duetsche Bank and ARIA.
Partnered with IT Program intake process.
Projects included multiple variable annuity products.
Management duties involved, establishing major milestones between the BA, development and testing teams, measure their progress and facilitated resolution to any roadblocks to meeting targeted dates.
Provided documentation and reporting on resource allocation/ utilization of project status using DAPTIV.
Contracting for Sapphire Technologies.
04/2007 to 07/2009
IT Senior Release ManagerVoIP Platforms NS/RS/ IASA/CSSOP
Manage the IT VoIP NS/RS/IASA.CSSOP software development and testing components of the Verizon Engineering Division integrated releases.
This encompasses, establishing major milestone between the BA, development and testing teams, measure their progress and facilitation resolution to any roadblocks to meeting targeted dates.
Release Management includes both Original Packaged scope and additional Change Requests during the release life-cycle.
Provide documentation in regards to financial status of the projects, budgeted and actual spend and variance reporting.
This includes generation and maintenance of EPAS, WRMS, and Financial Reporting for the ACES organization.
Utilized MS Project for project planning.
Provide documentation of Project Status, contacts and milestone progress in PTT, iTrack, PBS, PowerPoint, Mercury Quality Center and other reporting documentation as needed.
Provide documentation in regards to testing and defect identification and resolution in Mercury Quality Center Databases, IT Test Status Metrics.
Manage the hardware components of impacted projects.
Successfully, managed project that involved migration to an Oracle RAC solution that saved company over 750K in hardware costs.
Led the software and hardware for new provisioning system in 2009 and the Europe and Asia two-way expansion for VoIP wholesale traffic.
Extensive interaction and leading project teams in EMEA and LATAM geographies Current VoIP Model is Six releases per year with over 15 projects/Change Requests per Release.
01/2003 to 04/2007
Finance ManagerMcLeodUSA － Cedar Rapids, Iowa
Developed Revenue Assurance Project Program with projects generating 17 million realized dollars in first year on wireline products.
Developed Budget and Forecast for Revenue Assurance and Call Processing Departments.
Reported weekly on actual operational and financial progress compared to planned budget and forecast.
Successfully led Revenue Assurance Team of 12 analysts whose focus is on cost reduction and revenue recovery opportunities to meet and exceed goals in 2003 and 2004.
Immediately, developed and implemented Switch CDR usage reconciliation for a 14 million dollar per month process, which resulted in $5 million revenue recoveries.
Project Managed, all new products and product changes for wireline and wireless.
Process and System evaluations executed to prevent risk of revenue leakage upon network, products, provisioning and installation changes.
Project Management involves 8-13 projects annually with focus on cost reduction and revenue recovery.
Margin Analysis Model developed to accurately allocate cost to products.
Selected Accomplishments Exceeded 2003 goal by 30% by generating and realizing 17.2 million dollars in recovered revenue projects in 2003.
Exceeded 2004 goal by 11% by generating and realizing 11.5 million dollars in recovered revenue projects in 2004.
Effectively, completed process improvements and system enhancements to eliminate future revenue leakage.
Generated Key Indicator Reporting for Call Processing and Revenue Assurance.
Re-Engineered Revenue Assurance Groups to expand to an enterprise wide scope and responsibility.
Implemented and executed in-house, SS7 to Switch Record Comparison, Switch Audit to billing reconciliation.
One of first telecom providers in industry to implement.
Participated in the development and execution of the Sarbanes Oxley Controls for company.
McLeodUSA, Cedar Rapids, Iowa.
10/2000 to 12/2002
Installation and Provisioning Manager
Responsible for Remote Installation and Repair Groups that installed all Line Level Customers in 25 state footprint.
Included both off-switch and on-switch installations.
Encompassed all moves, adds, and disconnects in addition to all trouble resolution two weeks after order completion.
Successfully managed customer care day of upgrade que to meet company SLA's for CPH and handle time.
Met aggressive productivity goals, initiated quality milestones and metrics.
Group included 75+ supervisors; technicians and customer care employees in Cedar Rapids and Michigan locations.
Worked collaboratively with other RBOC's and CLECS to change process's to improve Quality and Productivity.
Participated in successful rollout of new products including DSL/ADSL and Dynamic T1.
Managed team that tested all switches and facility for new market roll out.
Kathryn Aubrey Burd Page 2 Selected Accomplishments: Six Sigma Black Belt and Yellow Belt Certifications.
Successfully led Team that implemented Corporate Migration Initiative to complete 100K+ lines from Off-Switch to On-Switch.
Participated on Corporate Process Team that developed recommendations for Provisioning and Installation Process Improvements.
Responsible for teams that successfully completed multiple Provisioning projects and reported results.
Led implementation of Corporate Initiative to Combine Provisioning and Installation Divisions to improve productivity and efficiencies.
Active Participant in RBOC CLEC Forum.
08/1999 to 09/2000
Responsible for team that installed all on-switch local service (UNE-L).
Group consisted of 10 remote technicians.
Developed process, training documentation, escalation procedures and productivity/quality metrics for team.
Successfully grew team from supporting 3 states to all 25 states in McLeodUSA footprint.
Interacted with QWest, SBC, GTE, MCI/WorldCom and other providers on process for successful order completion.
Selected Accomplishments: Completed Interim Number Portability to Local Number Portability Project for all company anis.
Effectively, led Team that implemented the corporate initiative to complete 100K+ lines from Off-Switch to On-Switch Migration Project.
Successfully completed Six Sigma Corporate Initiative for Yellow and Black Belt Deployment.
Project Annual Cost Savings was in excess of 1.5 million dollars.
Implemented Yellow Belt certifications and Project completions in Network Divisions.
12/1993 to 08/1999
Manager of National Hospitality Account TeamMurdock Communications － Cedar Rapids, Iowa
Responsible for the Account Management Group.
Met and exceeded quarterly goals for retention and sales quota's.
Responsibilities included managing accounts to maximize telephone department profits.
Executed implementation and management of 1+ and 0+ programs for inter-state, intra-state and international programs.
Analyzed commission plans to identify most profitable opportunities.
Generated request for proposals, meeting hotel brand requirements on hardware, software and network facilities.
Successfully grew the Account Management Division of the business to become one of the top hotel facility-consulting firms in USA.
Selected Accomplishments: Successfully, project managed installation of call center for Holiday Inn for IMPAC Hotel Group.
Met budget and timeline requirements.
Project Managed installations of 1+ and 0+ dedicated services for multiple hotel chains with AT&T, MCI and Sprint.
Aggressively project managed 0+ Program and achieved 100K room goal.
Developed and implemented all order processing procedures with AT&T.
Converted operations from paper to database in order to store all installation and repair information.
Developed reports, tables to enable the storage and analysis of information.
Initiated and Executed Agent Program.
Education and Training
BBA University of Iowa
B.B.A: AccountingTHE UNIVERSITY OF IOWA － Iowa City, IAAccounting
Six Sigma Black Belt and Yellow Belt Certified
Microsoft Word, Excel, Power Point and Project Proficient
Account Management, ADSL, Agile, BA, billing, Budget, call center, hardware, consulting, cost reduction, customer care, Databases, database, documentation, DSL, Finance, financial, Financial Reporting, Focus, Full Life Cycle, Hiring, Insurance, Inventory, Legal, managing, market, Excel, PowerPoint, Power Point, MS Project, Microsoft Word, Migration, enterprise, Network, new product development, Oracle, progress, Project Management, project planning, proposals, Quality, reporting, Risk Management, sales, Sarbanes Oxley, SDLC, Six Sigma, SLA, software development and testing, SS7, Strategic, switches, Switch, T1, tables, telecom, Telecommunications, telephone, upgrade, Vendor Management, VoIP