To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service and leadership experience in a challenging environment to achieve the corporate goals.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts/consumers. Received recognition for second top sales person in the category of Product sales.
Assisted youth (ages 17-22) in obtaining independent living skills necessary to become successful in life in the areas of employment, housing, parenting, education sexual health, Legal support and money management. Linked youth to resources within the community to include salvation army, housing authority, department of social services, department of public safety, public transportation, women's resource center, emergency shelters, food banks and job links. Provided transportation support for court, doctor's appointments and job interviews.
Provided a therapeutic environment for youth with substance abuse issues and taught them (through the 7 challenges treatment program) to make wise decisions regarding alcohol/drugs. Worked closely with and build rapport with clients and their families to help clients achieve their individual goals and ensure client's safe transition back into the home. Maintained contact with parents/guardians to assist them in staying involved in and abreast to client's progress while in treatment. Monitored Youth by giving account of their whereabouts throughout the shift. Protected youth rights by ensuring that each youth understood his/her treatment goals. Processed one on one with clients to assist them and provide feedback concerning their progress.
Structured/Planned daily activities for youth. Worked objectively with program supervisor to link clients/families to necessary resources within the community. Assisted in planning client's discharge by ensuring that all required paperwork was completed and in place for review/approval by necessary collateral contacts/entities.
Conducted groups for adults and adolescents with substance abuse/mental health issues. Provided collateral contacts and family members with updates regarding clients progress. Monitored Adults and Youth by giving account of their whereabouts throughout the shift. Protected client rights by ensuring that each client understands his/her treatment goals. Updated Person Centered Plans as necessary. Facilitated treatment team meetings for Adults and youth. Participated in monthly staff meetings to debrief about clients progress. Linked clients to resources in the community as necessary.
Interviewed clients to obtain and verify information needed to determine ongoing eligibility for public assistance.
Explained program benefits, requirements and procedures, including eligibility factors to public assistance clients.
Established multiple case files through regular updating and review. Documented all communications and contacts with clients.
Advised clients of deadlines, timeframes and necessary actions to be taken to prevent discontinuation of benefits.
Provided information and made routine referrals to resources available through the county within the community for clients desiring or needing services.
Received incoming calls from business customers. Provided enthusiastic service to meet required sales goals and targets that needed to be achieved. Utilized problem solving skills to resolve any issues and ensure a great customer experience. Thrived with competition and was named the second highest sales associate in the call center. Enjoyed opportunities to build relationships and meet the needs of each customer.
Uses effective questioning techniques to undercover unique business drives and complete needs requirements and assessments.
Provides appropriate response to common objections and product application questions and creates urgency to drive action.
Successfully converts leads/opportunities into sales and reinforces decision to reduce/eliminate buyer remorse.
Handled an average of 80-100 inbound calls daily.
Educated financial representatives, small business clients and individuals about various products/services offered.
Ensured accuracy on each call/order.
Enhanced the customer experience through meeting stated and unstated needs.
Provided world-class customer service by utilizing problem solving skills.
Accurately placed orders.
Built a relationship with customers or prospects and taught/ provided insight that he/she had not yet considered.
Kept self current and updated on product and industry competitor knowledge and how Deluxe product/services are used to save time and /or improve effectiveness.
Provided skill building, including daily and community living skills, socialization skills, adaptation skills and development of leisure time interests/activities.
Informed clients and their families about benefits, community resources and services.
Encouraged clients and their families to identify natural supports.
Assisted clients in accessing services and other resources.
Supported the development and ongoing revision of the Person Centered Plan.
Call center, computer skills, critical thinking, decision making, communication skills, Interpersonal Skills, customer
service delivery, documentation skills, leadership/management, soft skills, team building, active listening, mentoring,
problem-solving skills, Sales, self-motivation, marketing, consulting
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