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Summary
Ability to communicate with various ethnic, socio-economic groups
*Customer service driven
*Attention to detail
*Problem solving skills
*Flexibility
*Initiative
*Dedicated hard worker with the ability to report to work on a daily basis
*Ability to interact with clients in a conversational manner while obtaining and conveying essential information.
*Ability to use computer database to search for necessary provider information referrals for clients and to input all necessary data
*Ability to work as a team with others in both work distribution and special projects that are assigned
*Ability to listen and empathize with customers
*Effective analytical skills for assessing and evaluating client eligibility
*Ability to work well under pressure as well as organizing and planning effectively
*Strong PC Skills
*Ability to communicate with various ethnic, socio-economic groups
*Customer service driven
*Attention to detail
*Problem solving skills
*Flexibility
*Initiative
*Dedicated hard worker with the ability to report to work on a daily basis
*Ability to interact with clients in a conversational manner while obtaining and conveying essential information.
*Ability to use computer database to search for necessary provider information referrals for clients and to input all necessary data
*Ability to work as a team with others in both work distribution and special projects that are assigned
*Ability to listen and empathize with customers
*Effective analytical skills for assessing and evaluating client eligibility
*Ability to work well under pressure as well as organizing and planning effectively
*Strong PC Skills
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Experience
01/2015 to PresentPROGRAM ELIGIBILITY SPECIALIST
PROGRAM ELIGIBILITY SPECIALISTAmita Health | Marriotsville, MD,
Motivated
Integrity
Proficient
Dedicated
Resourceful
Problem Solver
Leadership
Experienced
Motivated
Integrity
Proficient
Dedicated
Resourceful
Problem Solver.
01/2015 to PresentProvider Relations SpecialistEarly Learning Coalition Of Broward County, Inc | City, STATE,
Supported the implementation of the provider portal and/or any data system utilized for the Coalition client and program services indicated in all Coalition contracts (e.g.
Office of Early Learning, Children's Services Council of Broward County, Department of Education, etc.
Responsible for the day-to-day management of Coalition provider agreements for School Readiness, Voluntary Prekindergarten, CCEP Agreements and others as indicated.
Ensured the verification and compliance of all provider agreement requirements prior to Coalition execution.
Developed expertise in knowledge of program and contract requirements.
Knowledgeable of regulations, guidelines and standards for State, Federal and locally funded programs.
Inputted and assured the quality and integrity of provider data entered into the Statewide Data System, provider portal or any data system utilized for Coalition client and program services.
Supported clients/child care providers with navigating the Coalition provider portal and/or any system utilized for Coalition client and program services by the following:
Answered calls and responded to emails
Provided customers with general service information
Handled customer inquiries both telephonically and by email
Researched required information using available resources
Maintained confidentiality with shared information
Handled issues and complaints by providing solutions to the customers
Identified and escalated priority issues.
Updated existing customer information in database systems
Routed calls to appropriate resource if issue cannot be resolved at call center
Greeted customers warmly and ascertained problems or reason for calling.
Followed up customer calls, completed call logs.
Listened and responded appropriately to customers including the use of techniques to diffuse escalating situations.
01/2005 to 01/2015PROGRAM ELIGIBILITY SPECIALIST
PROGRAM ELIGIBILITY SPECIALISTFamily Central, Inc | City, STATE,
VPK Registrar, Voluntary Prekindergarten Program
Determined eligibility for students and child care facility owners registering to participate in the Voluntary Prekindergarten Program in accordance with state guidelines.
Completed student reenrollments according to state guidelines.
Terminated student services according to funding guidelines.
Completed tracking forms and other data as required by funders of the program.
Located and scheduled community sites throughout Broward County to make registration accessible to clients.
Ensured necessary materials were available for conducting registration and ensured the application process ran smoothly according to guidelines.
Inputted all necessary data in data base for payment and verification process.
Ensured that Providers registration was completed in an efficient timely manner.
That all criteria to participate in the program was met prior to contractual documents being signed.
Ensured providers continued eligibility by tracking expiration of documents required for participation in the program.
Reported to Broward County Licensing and Enforcement Section complaints of noncompliance of state health and safety standards and Reported to the Florida Abuse Registry complaints of suspected abuse, negligence, and maltreatment.
Provided exceptional customer service to clients; investigated and resolved customer concerns in a timely manner.
Served as Senior VPK Registrar and role model for staff displaying positive interactions with all employees and customers.
Successfully implemented processes to increase productivity within the department.
Recognized for having extensive knowledge of Florida Statutes and policies pertaining to the VPK program.
Demonstrated proficiency in all aspects of job responsibilities.
01/2005 to 01/2015MEDICAL AND MANAGERIALFamily Central, Inc | City, STATE,
VPK Registrar, Voluntary Prekindergarten Program
Determined eligibility for students and child care facility owners registering to participate in the Voluntary Prekindergarten Program in accordance with state guidelines.
Completed student reenrollments according to state guidelines.
Terminated student services according to funding guidelines.
Completed tracking forms and other data as required by funders of the program.
Located and scheduled community sites throughout Broward County to make registration accessible to clients.
Ensured necessary materials were available for conducting registration and ensured the application process ran smoothly according to guidelines.
Inputted all necessary data in data base for payment and verification process.
Ensured that Providers registration was completed in an efficient timely manner.
That all criteria to participate in the program was met prior to contractual documents being signed.
Ensured providers continued eligibility by tracking expiration of documents required for participation in the program.
Reported to Broward County Licensing and Enforcement Section complaints of noncompliance of state health and safety standards and Reported to the Florida Abuse Registry complaints of suspected abuse, negligence, and maltreatment.
Provided exceptional customer service to clients; investigated and resolved customer concerns in a timely manner.
Served as Senior VPK Registrar and role model for staff displaying positive interactions with all employees and customers.
Successfully implemented processes to increase productivity within the department.
Recognized for having extensive knowledge of Florida Statutes and policies pertaining to the VPK program.
Demonstrated proficiency in all aspects of job responsibilities.
01/1989 to 01/2002Reminiscence CoordinatorAtrium Of Boca Raton | City, STATE,
Provided supervisory management for dementia care neighborhood which included performance management of daily operations, hiring staff, and staff coaching and counseling.
Managed staff payroll ensuring that payroll time sheets were completed in a timely and accurate manner and properly allocated.
Facilitated small group presentations.
Consulted with families and staff to develop individualized care plans for each resident.
Ensured individualized care plans were followed and when resident's condition changed made adjustments to the level of care and services the residents received.
Ensured resident's life skills and other life enriching activities were integrated into residents care.
Ensured a variety of multi-sensory experiences were integrated into the resident's daily care.
01/1989 to 01/2002Reminiscence CoordinatorAtrium Of Boca Raton | City, STATE,
Provided supervisory management for dementia care neighborhood which included performance management of daily operations, hiring staff, and staff coaching and counseling.
Managed staff payroll ensuring that payroll time sheets were completed in a timely and accurate manner and properly allocated.
Facilitated small group presentations.
Consulted with families and staff to develop individualized care plans for each resident.
Ensured individualized care plans were followed and when resident's condition changed made adjustments to the level of care and services the residents received.
Ensured resident's life skills and other life enriching activities were integrated into residents care.
Ensured a variety of multi-sensory experiences were integrated into the resident's daily care.
Education and Training
Expected in 1985Diploma | Florida Department of Education, , GPA:
Expected in Certified Nurse's Assistant - Florida Board of Nursing | , , GPA:
Expected in 2016Bachelors of Business Administration Degree | Keiser University, Fort Lauderdale, FLGPA:
Expected in 1984General Education Diploma | Florida Department of Education, , GPA:
Expected in 1985Certified Nurse's Assistant - Florida Board of Nursing | , , GPA:
Skills
MS Office 2010 Highly proficient
Office Equipment Operation
Word processing and typing
Desk Top Publication
MS Office 2010 Highly proficient
Office Equipment Operation
Word processing and typing
Desk Top Publication
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School Attended
Florida Department of Education
Keiser University
Florida Department of Education
Job Titles Held:
PROGRAM ELIGIBILITY SPECIALIST
PROGRAM ELIGIBILITY SPECIALIST
Provider Relations Specialist
PROGRAM ELIGIBILITY SPECIALIST
PROGRAM ELIGIBILITY SPECIALIST
MEDICAL AND MANAGERIAL
Reminiscence Coordinator
Reminiscence Coordinator
Degrees
Diploma
Certified Nurse's Assistant - Florida Board of Nursing
Bachelors of Business Administration Degree
General Education Diploma
Certified Nurse's Assistant - Florida Board of Nursing
