Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Ability to communicate with various ethnic, socio-economic groups *Customer service driven *Attention to detail *Problem solving skills *Flexibility *Initiative *Dedicated hard worker with the ability to report to work on a daily basis *Ability to interact with clients in a conversational manner while obtaining and conveying essential information. *Ability to use computer database to search for necessary provider information referrals for clients and to input all necessary data *Ability to work as a team with others in both work distribution and special projects that are assigned *Ability to listen and empathize with customers *Effective analytical skills for assessing and evaluating client eligibility *Ability to work well under pressure as well as organizing and planning effectively *Strong PC Skills *Ability to communicate with various ethnic, socio-economic groups *Customer service driven *Attention to detail *Problem solving skills *Flexibility *Initiative *Dedicated hard worker with the ability to report to work on a daily basis *Ability to interact with clients in a conversational manner while obtaining and conveying essential information. *Ability to use computer database to search for necessary provider information referrals for clients and to input all necessary data *Ability to work as a team with others in both work distribution and special projects that are assigned *Ability to listen and empathize with customers *Effective analytical skills for assessing and evaluating client eligibility *Ability to work well under pressure as well as organizing and planning effectively *Strong PC Skills
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
Experience
01/2015 to Present PROGRAM ELIGIBILITY SPECIALIST PROGRAM ELIGIBILITY SPECIALIST Amita Health | Marriotsville, MD,
  • Motivated Integrity Proficient Dedicated Resourceful Problem Solver Leadership Experienced Motivated Integrity Proficient Dedicated Resourceful Problem Solver.
01/2015 to Present Provider Relations Specialist Early Learning Coalition Of Broward County, Inc | City, STATE,
  • Supported the implementation of the provider portal and/or any data system utilized for the Coalition client and program services indicated in all Coalition contracts (e.g.
  • Office of Early Learning, Children's Services Council of Broward County, Department of Education, etc.
  • Responsible for the day-to-day management of Coalition provider agreements for School Readiness, Voluntary Prekindergarten, CCEP Agreements and others as indicated.
  • Ensured the verification and compliance of all provider agreement requirements prior to Coalition execution.
  • Developed expertise in knowledge of program and contract requirements.
  • Knowledgeable of regulations, guidelines and standards for State, Federal and locally funded programs.
  • Inputted and assured the quality and integrity of provider data entered into the Statewide Data System, provider portal or any data system utilized for Coalition client and program services.
  • Supported clients/child care providers with navigating the Coalition provider portal and/or any system utilized for Coalition client and program services by the following: Answered calls and responded to emails Provided customers with general service information Handled customer inquiries both telephonically and by email Researched required information using available resources Maintained confidentiality with shared information Handled issues and complaints by providing solutions to the customers Identified and escalated priority issues.
  • Updated existing customer information in database systems Routed calls to appropriate resource if issue cannot be resolved at call center Greeted customers warmly and ascertained problems or reason for calling.
  • Followed up customer calls, completed call logs.
  • Listened and responded appropriately to customers including the use of techniques to diffuse escalating situations.
01/2005 to 01/2015 PROGRAM ELIGIBILITY SPECIALIST PROGRAM ELIGIBILITY SPECIALIST Family Central, Inc | City, STATE,
  • VPK Registrar, Voluntary Prekindergarten Program Determined eligibility for students and child care facility owners registering to participate in the Voluntary Prekindergarten Program in accordance with state guidelines.
  • Completed student reenrollments according to state guidelines.
  • Terminated student services according to funding guidelines.
  • Completed tracking forms and other data as required by funders of the program.
  • Located and scheduled community sites throughout Broward County to make registration accessible to clients.
  • Ensured necessary materials were available for conducting registration and ensured the application process ran smoothly according to guidelines.
  • Inputted all necessary data in data base for payment and verification process.
  • Ensured that Providers registration was completed in an efficient timely manner.
  • That all criteria to participate in the program was met prior to contractual documents being signed.
  • Ensured providers continued eligibility by tracking expiration of documents required for participation in the program.
  • Reported to Broward County Licensing and Enforcement Section complaints of noncompliance of state health and safety standards and Reported to the Florida Abuse Registry complaints of suspected abuse, negligence, and maltreatment.
  • Provided exceptional customer service to clients; investigated and resolved customer concerns in a timely manner.
  • Served as Senior VPK Registrar and role model for staff displaying positive interactions with all employees and customers.
  • Successfully implemented processes to increase productivity within the department.
  • Recognized for having extensive knowledge of Florida Statutes and policies pertaining to the VPK program.
  • Demonstrated proficiency in all aspects of job responsibilities.
01/2005 to 01/2015 MEDICAL AND MANAGERIAL Family Central, Inc | City, STATE,
  • VPK Registrar, Voluntary Prekindergarten Program Determined eligibility for students and child care facility owners registering to participate in the Voluntary Prekindergarten Program in accordance with state guidelines.
  • Completed student reenrollments according to state guidelines.
  • Terminated student services according to funding guidelines.
  • Completed tracking forms and other data as required by funders of the program.
  • Located and scheduled community sites throughout Broward County to make registration accessible to clients.
  • Ensured necessary materials were available for conducting registration and ensured the application process ran smoothly according to guidelines.
  • Inputted all necessary data in data base for payment and verification process.
  • Ensured that Providers registration was completed in an efficient timely manner.
  • That all criteria to participate in the program was met prior to contractual documents being signed.
  • Ensured providers continued eligibility by tracking expiration of documents required for participation in the program.
  • Reported to Broward County Licensing and Enforcement Section complaints of noncompliance of state health and safety standards and Reported to the Florida Abuse Registry complaints of suspected abuse, negligence, and maltreatment.
  • Provided exceptional customer service to clients; investigated and resolved customer concerns in a timely manner.
  • Served as Senior VPK Registrar and role model for staff displaying positive interactions with all employees and customers.
  • Successfully implemented processes to increase productivity within the department.
  • Recognized for having extensive knowledge of Florida Statutes and policies pertaining to the VPK program.
  • Demonstrated proficiency in all aspects of job responsibilities.
01/1989 to 01/2002 Reminiscence Coordinator Atrium Of Boca Raton | City, STATE,
  • Provided supervisory management for dementia care neighborhood which included performance management of daily operations, hiring staff, and staff coaching and counseling.
  • Managed staff payroll ensuring that payroll time sheets were completed in a timely and accurate manner and properly allocated.
  • Facilitated small group presentations.
  • Consulted with families and staff to develop individualized care plans for each resident.
  • Ensured individualized care plans were followed and when resident's condition changed made adjustments to the level of care and services the residents received.
  • Ensured resident's life skills and other life enriching activities were integrated into residents care.
  • Ensured a variety of multi-sensory experiences were integrated into the resident's daily care.
01/1989 to 01/2002 Reminiscence Coordinator Atrium Of Boca Raton | City, STATE,
  • Provided supervisory management for dementia care neighborhood which included performance management of daily operations, hiring staff, and staff coaching and counseling.
  • Managed staff payroll ensuring that payroll time sheets were completed in a timely and accurate manner and properly allocated.
  • Facilitated small group presentations.
  • Consulted with families and staff to develop individualized care plans for each resident.
  • Ensured individualized care plans were followed and when resident's condition changed made adjustments to the level of care and services the residents received.
  • Ensured resident's life skills and other life enriching activities were integrated into residents care.
  • Ensured a variety of multi-sensory experiences were integrated into the resident's daily care.
Education and Training
Expected in 1985 Diploma | Florida Department of Education, , GPA:
Expected in Certified Nurse's Assistant - Florida Board of Nursing | , , GPA:
Expected in 2016 Bachelors of Business Administration Degree | Keiser University, Fort Lauderdale, FL GPA:
Expected in 1984 General Education Diploma | Florida Department of Education, , GPA:
Expected in 1985 Certified Nurse's Assistant - Florida Board of Nursing | , , GPA:
Skills
MS Office 2010 Highly proficient Office Equipment Operation Word processing and typing Desk Top Publication MS Office 2010 Highly proficient Office Equipment Operation Word processing and typing Desk Top Publication

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School Attended

  • Florida Department of Education
  • Keiser University
  • Florida Department of Education

Job Titles Held:

  • PROGRAM ELIGIBILITY SPECIALIST PROGRAM ELIGIBILITY SPECIALIST
  • Provider Relations Specialist
  • PROGRAM ELIGIBILITY SPECIALIST PROGRAM ELIGIBILITY SPECIALIST
  • MEDICAL AND MANAGERIAL
  • Reminiscence Coordinator
  • Reminiscence Coordinator

Degrees

  • Diploma
  • Certified Nurse's Assistant - Florida Board of Nursing
  • Bachelors of Business Administration Degree
  • General Education Diploma
  • Certified Nurse's Assistant - Florida Board of Nursing

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