PRORESSIONAL SUMMARY Focused business professional with expertise nurturing client relationships and negotiating sales contracts. Offering outstanding persuasion and presentation skills. Customer-oriented with more than 6 years of managing lucrative accounts.
Skills
AscendTMS
Systems, Applications and Products (SAP)- Finance solutions FICO
Closing processes
Risk assessment
Delinquent account management
Portfolio personal and business financial services management
Business prospecting
Contract negotiation,
Customer relationship management, CRM, Sales
Supply Chain Management
Sales Lead Qualification
Point of sale knowledge
DevOps principles
Profit Maximization Account Relationship
Credit card processing
QuickBooks
Referral Sales
Dual Computer Monitor Screen
MS Office Suite
POS systems expert
Business-to-Customer Expertise
IOS
Brokerage Sales
Lead Generation
Closing, Proposal
Contract negotiation, Purchasing
Freight Sales
Trucking
Third Party Logistics
Internet Load Boards
Written communication
Transportation management systems
Contract Management
Advanced financial analysis
Business Development
Education
NorthMecklinburg Charlotte, NC, Expected in 06/2012 ā āHigh School Diploma: - GPA:
Work History
Community Action Partnership Of San Luis Obispo County - Program Eligibility Specialist Atascadero, CA, 07/2017 - Current
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Promoted within 6 months due to exceptional work performance noted by superiors Bolstered building rapport with government client Federal Communication Commission (FCC) Drafted and average of 80 mails a day to consumers answering inquires and address issues with tight response time as well de-escalating consumer issues and warding off threats off lawsuits and complaints.
Facilitated calls with consumers in all 50 states and surrounding territories with professionalism Initiated the overhaul of new scripts and devised new scripts increasing customer service quality.
Liaised with Conduent chief operating officers in focus group meeting to update company key performance indicator standards.
Welcomed responsibility and took initiative on new projects.
Square - Business Development Representative CA, State, 05/2016 - 06/2017
Awarded "Employee of the Month" distinction due high sales goals.
Surpassed sales goals in relatively short amount of time.
Received "Exceeds Expectations "on annual performance review.
Interpreted Dun & Bradstreet reports
Specialized in increasing ROI
Solved complex problems for senior leadership to execute on-time and under-budget projects.
Capitalized on new opportunity for growth targeting specific territory to grow customer base and profit.
Trained new team members on scripts, company services and performance strategies and provided mentoring.
Applied training and persuasive communication strategies to overcome objections.
Bolstered company profits through improving sales pitch which resulted in proven 45% percent increase in new customer profit and established a reliable customer- billing relationship with account.
Nurtured client relationships alongside account executives with excellent verbal and written communication - maintained through Salesforce Customer relationship management(CRM).
Identified 50 customer leads that turned into over 150,00 thousand dollars in sales.
Coordinated insurance coverage for goods and packages.
Analyzed projects for capital deployment and helped structure multi-thousand dollar deals.
Recommended loan approvals and denials based on customer loan application reviews.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Square - Business Development Representative Charlotte, NC, 08/2012 - 05/2016
Awarded "Rep of the Quarter"for sales, service and relationship-building excellence
Forged relationships with new businesses and medical practitioners regarding purchasing medical device /SAAS software technology
Received "Exceeds Expectations "on annual performance review
Revitalized and implemented sales initiatives and marketing strategies as well as new and innovative marketing campaigns; tracked performance to achieve objectives and enhance organization effectiveness
Consulted with sales managers and engineers to increase technical know-how and to advance negotiations towards close of sale
Pioneered marketing project using Search Engine Marketing (SEM),Search Engine Optimization(SEO), and Digital Media
Achieved ranking #1 or #2 for highest level of Key Performance Indicator's on sales teams by sending 65-80 personalized emails and making 125-175 cold calls per week to C-level executive
Streamlined Sales Cloud objects like Accounts,Contacts, Leads and Opportunities Excelled in analyzing and adjusting work procedures for maximum efficiency.
Consulted with product development teams to enhance products based on customer data.
Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
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