(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

PRORESSIONAL SUMMARY Focused business professional with expertise nurturing client relationships and negotiating sales contracts. Offering outstanding persuasion and presentation skills. Customer-oriented with more than 6 years of managing lucrative accounts.

  • AscendTMS
  • Systems, Applications and Products (SAP)- Finance solutions FICO
  • Closing processes
  • Risk assessment
  • Delinquent account management
  • Portfolio personal and business financial services management
  • Business prospecting
  • Contract negotiation,
  • Customer relationship management, CRM, Sales
  • Supply Chain Management
  • Sales Lead Qualification
  • Point of sale knowledge
  • DevOps principles
  • Profit Maximization Account Relationship
  • Credit card processing
  • QuickBooks
  • Referral Sales
  • Dual Computer Monitor Screen
  • MS Office Suite
  • POS systems expert
  • Business-to-Customer Expertise
  • IOS
  • Brokerage Sales
  • Lead Generation
  • Closing, Proposal
  • Contract negotiation, Purchasing
  • Freight Sales
  • Trucking
  • Third Party Logistics
  • Internet Load Boards
  • Written communication
  • Transportation management systems
  • Contract Management
  • Advanced financial analysis
  • Business Development
NorthMecklinburg Charlotte, NC, Expected in 06/2012 High School Diploma : - GPA :
Work History
Community Action Partnership Of San Luis Obispo County - Program Eligibility Specialist
Atascadero, CA, 07/2017 - Current
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Promoted within 6 months due to exceptional work performance noted by superiors Bolstered building rapport with government client Federal Communication Commission (FCC) Drafted and average of 80 mails a day to consumers answering inquires and address issues with tight response time as well de-escalating consumer issues and warding off threats off lawsuits and complaints.
  • Facilitated calls with consumers in all 50 states and surrounding territories with professionalism Initiated the overhaul of new scripts and devised new scripts increasing customer service quality.
  • Liaised with Conduent chief operating officers in focus group meeting to update company key performance indicator standards.
  • Welcomed responsibility and took initiative on new projects.
Square - Business Development Representative
CA, State, 05/2016 - 06/2017
  • Awarded "Employee of the Month" distinction due high sales goals.
  • Surpassed sales goals in relatively short amount of time.
  • Received "Exceeds Expectations "on annual performance review.
  • Interpreted Dun & Bradstreet reports
  • Specialized in increasing ROI
  • Solved complex problems for senior leadership to execute on-time and under-budget projects.
  • Capitalized on new opportunity for growth targeting specific territory to grow customer base and profit.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Applied training and persuasive communication strategies to overcome objections.
  • Bolstered company profits through improving sales pitch which resulted in proven 45% percent increase in new customer profit and established a reliable customer- billing relationship with account.
  • Nurtured client relationships alongside account executives with excellent verbal and written communication - maintained through Salesforce Customer relationship management(CRM).
  • Identified 50 customer leads that turned into over 150,00 thousand dollars in sales.
  • Coordinated insurance coverage for goods and packages.
  • Analyzed projects for capital deployment and helped structure multi-thousand dollar deals.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Square - Business Development Representative
Charlotte, NC, 08/2012 - 05/2016
  • Awarded "Rep of the Quarter"for sales, service and relationship-building excellence
  • Forged relationships with new businesses and medical practitioners regarding purchasing medical device /SAAS software technology
  • Received "Exceeds Expectations "on annual performance review
  • Revitalized and implemented sales initiatives and marketing strategies as well as new and innovative marketing campaigns; tracked performance to achieve objectives and enhance organization effectiveness
  • Consulted with sales managers and engineers to increase technical know-how and to advance negotiations towards close of sale
  • Pioneered marketing project using Search Engine Marketing (SEM),Search Engine Optimization(SEO), and Digital Media
  • Achieved ranking #1 or #2 for highest level of Key Performance Indicator's on sales teams by sending 65-80 personalized emails and making 125-175 cold calls per week to C-level executive
  • Streamlined Sales Cloud objects like Accounts,Contacts, Leads and Opportunities Excelled in analyzing and adjusting work procedures for maximum efficiency.
  • Consulted with product development teams to enhance products based on customer data.
  • Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.

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Resume Overview

School Attended

  • NorthMecklinburg

Job Titles Held:

  • Program Eligibility Specialist
  • Business Development Representative
  • Business Development Representative


  • High School Diploma

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