Program Eligibility Specialist Resume Example
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PROGRAM ELIGIBILITY SPECIALIST
Professional Summary
PRORESSIONAL SUMMARY Focused business professional with expertise nurturing client relationships and negotiating sales contracts. Offering outstanding persuasion and presentation skills. Customer-oriented with more than 6 years of managing lucrative accounts.
Skills
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Work History
07/2017 - CurrentProgram Eligibility Specialist | Community Action Partnership Of San Luis Obispo County - Atascadero , CA
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Promoted within 6 months due to exceptional work performance noted by superiors Bolstered building rapport with government client Federal Communication Commission (FCC) Drafted and average of 80 mails a day to consumers answering inquires and address issues with tight response time as well de-escalating consumer issues and warding off threats off lawsuits and complaints.
- Facilitated calls with consumers in all 50 states and surrounding territories with professionalism Initiated the overhaul of new scripts and devised new scripts increasing customer service quality.
- Liaised with Conduent chief operating officers in focus group meeting to update company key performance indicator standards.
- Welcomed responsibility and took initiative on new projects.
05/2016 - 06/2017Business Development Representative | Square - CA, State
- Awarded "Employee of the Month" distinction due high sales goals.
- Surpassed sales goals in relatively short amount of time.
- Received "Exceeds Expectations "on annual performance review.
- Interpreted Dun & Bradstreet reports
- Specialized in increasing ROI
- Solved complex problems for senior leadership to execute on-time and under-budget projects.
- Capitalized on new opportunity for growth targeting specific territory to grow customer base and profit.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Applied training and persuasive communication strategies to overcome objections.
- Bolstered company profits through improving sales pitch which resulted in proven 45% percent increase in new customer profit and established a reliable customer- billing relationship with account.
- Nurtured client relationships alongside account executives with excellent verbal and written communication - maintained through Salesforce Customer relationship management(CRM).
- Identified 50 customer leads that turned into over 150,00 thousand dollars in sales.
- Coordinated insurance coverage for goods and packages.
- Analyzed projects for capital deployment and helped structure multi-thousand dollar deals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
08/2012 - 05/2016Business Development Representative | Square - Charlotte , NC
- Awarded "Rep of the Quarter"for sales, service and relationship-building excellence
- Forged relationships with new businesses and medical practitioners regarding purchasing medical device /SAAS software technology
- Received "Exceeds Expectations "on annual performance review
- Revitalized and implemented sales initiatives and marketing strategies as well as new and innovative marketing campaigns; tracked performance to achieve objectives and enhance organization effectiveness
- Consulted with sales managers and engineers to increase technical know-how and to advance negotiations towards close of sale
- Pioneered marketing project using Search Engine Marketing (SEM),Search Engine Optimization(SEO), and Digital Media
- Achieved ranking #1 or #2 for highest level of Key Performance Indicator's on sales teams by sending 65-80 personalized emails and making 125-175 cold calls per week to C-level executive
- Streamlined Sales Cloud objects like Accounts,Contacts, Leads and Opportunities Excelled in analyzing and adjusting work procedures for maximum efficiency.
- Consulted with product development teams to enhance products based on customer data.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
Education
06/2012NorthMecklinburg , CityHigh School Diploma:
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School Attended
- NorthMecklinburg
Job Titles Held:
- Program Eligibility Specialist
- Business Development Representative
Degrees
- High School Diploma :
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Program Eligibility Specialist
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