(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Careful Clerical Assistant with distinguished history of working hard for best-in-class service and maintaining professionalism in difficult situations. Dedicated to solutions-oriented problem-solving. Kind and personable with great attention to detail.

  • Document retrieval
  • Organizing packages
  • Excel spreadsheets
  • Microsoft
  • Transmitting files
  • Data entry documentation
  • PC proficient
  • Managing office supplies
  • Routing packages
  • Transporting files
  • Tracking documents
  • Faxing documents
  • Technologically savvy
  • Professional and polished presentation
  • Resolving errors
  • Resolving discrepancies
  • Documentation and reporting
  • Understands grammar
  • Public relations
  • Detail-oriented
  • Time management
  • Maintaining cleanliness
  • Problem resolution
  • Self-directed
  • Flexible
  • Proofreading
  • Professional and mature
  • Database entry
  • Customer relations
Education and Training
Lonoke High School Lonoke, AR Expected in 05/1996 High School Diploma : - GPA :
Community Action Partnership Of San Luis Obispo County - Program Eligibility Specialist
Fillmore, CA, 12/2007 - 02/2016

Reviews referrals for services and interviews applicants and/or family members to explain eligibility requirements, form completion requirements, and community resources. Requests information to determine client eligibility or needs and forwards requests for approval to appropriate staff in accordance with established procedures. Provides information regarding resources, assistance, and services available to applicant and may visit with client and family members in their homes to determine client needs and provide family and/or parent behavior modification counseling. Schedules initial intake conference with client and/or family members, following eligibility determination, to obtain written and oral information regarding psychiatric, psychological, medical background, financial status, and other previous professional recommendations. Evaluates requests and professional findings, in accordance with policies and procedures, and initiates procedures to grant, modify, deny, or terminate eligibility for assistance with recommendations and options for services, referring client to alternative sources, or preparing additional requests for evaluation and assistance. Writes individualized plan of care and contacts participating private and public service providers for assistance. Interprets policy and ensures compliance with state and federal laws, regulations, legal mandates, action plans, and policies. May serve as a liaison to other divisions and agencies to develop policies and procedures for community-based programs. Performs other duties as assigned.
Special Job Dimensions
Knowledge, Abilities, and Skills
Knowledge of federal and state laws, policies, procedures, and guidelines governing client eligibility for assistance programs. Knowledge of community-based programs and services. Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for assistance programs. Ability to evaluate client information, assess client needs, and make referrals. Ability to prepare, present, and review oral and written information and reports. Ability to interview and provide technical assistance. Ability to use computer software to produce reports and written communications.

Renown Health - Document Examiner
Reno, NV, 04/2006 - 12/2007

Researches various data storage and/or computer records to obtain information and compiles data for reports. Composes and types routine correspondence and form letters, maintains activity logs and/or financial ledgers, and submits reports to supervisor. Reviews documents including applications, forms, vouchers, records, and reports for accuracy, completeness, and compliance with laws and regulations, makes necessary corrections, and assigns file numbers. Provides information, assistance, and clarification to interested parties concerning agency/institution policies and procedures. Assists in developing or revising agency/institution policies, procedures, and directives based on research findings and compiles financial information used to formulate budget proposals and monitor expenditures.

Subway - Sandwich Artist
City, STATE, 09/2019 - Current
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Organized food preparation stations and replenished supplies to maximize efficiency.
  • Uses cash register to receive payments by cash, check, credit card and voucher.
  • Conducted random audits on inventory levels to uncover variances between reported count and actual count.
  • Cooked and prepared [Type] food items by chopping, dicing and [Action] ingredients.
  • Cleaned and maintained all food preparation stations.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Assisted customers, including answering questions and preparing orders.
  • Executed all daily tasks and assisted other team members when needed.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Washed and sanitized dishes after every use to protect customers.

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Resume Overview

School Attended

  • Lonoke High School

Job Titles Held:

  • Program Eligibility Specialist
  • Document Examiner
  • Sandwich Artist


  • High School Diploma

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