Program Eligibility Specialist resume example

Researches various data storage and/or computer records to obtain information and compiles data for reports. Composes and types routine correspondence and form letters, maintains activity logs and/or financial ledgers, and submits reports to supervisor. Reviews documents including applications, forms, vouchers, records, and reports for accuracy, completeness, and compliance with laws and regulations, makes necessary corrections, and assigns file numbers. Provides information, assistance, and clarification to interested parties concerning agency/institution policies and procedures. Assists in developing or revising agency/institution policies, procedures, and directives based on research findings and compiles financial information used to formulate budget proposals and monitor expenditures.

• Maintained clean, well-organized and properly sanitized front counter area to greet customers.
• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
• Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
• Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
• Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
• Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
• Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
• Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
• Prepared food items such as deli and hot sandwiches to meet customer specifications.
• Organized food preparation stations and replenished supplies to maximize efficiency.
• Uses cash register to receive payments by cash, check, credit card and voucher.
• Conducted random audits on inventory levels to uncover variances between reported count and actual count.
• Cooked and prepared [Type] food items by chopping, dicing and [Action] ingredients.
• Cleaned and maintained all food preparation stations.
• Took customers' orders by recording requested menu items, substitutions and add-ons.
• Assisted customers, including answering questions and preparing orders.
• Executed all daily tasks and assisted other team members when needed.
• Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
• Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
• Communicated with customer to provide menu offering details and assist with decision-making.
• Washed and sanitized dishes after every use to protect customers.