Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Invested Social Services professional dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in trauma responsive care and case management. Excellent communicator with knack for building lasting professional relationships. Recognized for compassionate demeanor and excellent social perceptiveness. Offering extensive knowledge of community resources. Proactive and understanding individual committed to serving diverse communities and disadvantaged individuals. Highly skilled in community outreach and relationship-building strategies.

  • Training program development
  • Project Management
  • Community Outreach
  • Interpersonal Communication
  • Curriculum Development
  • Volunteer Recruitment and Coordination
  • Statistical and Data Analysis
  • Trauma Responsive
  • Program Evaluation and Improvements
  • Statistical and Data Analysis
Work History
11/2015 to Current Program Development Specialist Rutgers University | New Brunswick, NJ,
  • Helped helping professionals build, coordinate and lead programs supporting individuals who have experienced foster care and childhood trauma.
  • Conducted comprehensive outreach campaigns to canvass community and assess service needs.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Identified, facilitated, and participated in internal and external collaborations on current trends, best practices and program development through meetings, telephone, and email correspondence.
  • Strategically developed project timelines, budgets, documentation, and other deliverables.
  • Managed projects funded through grants to ensure submissions were accurately formatted and contain all required information.
  • Monitored and documented data metrics for project performance, notifying stakeholders of problems affecting timelines and resources.
  • Created and developed best practice tools, activities, and resources to support service delivery and understanding.
  • Consistently provided high-quality services while managing multiple projects under strict deadlines.
  • Write reports, professional correspondence, and other project-related documents.
09/2007 to 02/2016 Business Owner/Massage Practitioner Icf International, Inc | Boston, MA,
  • Established business in 2007 to meet unmet physical rehabilitation needs in surrounding community.
  • Served as principal stakeholder over organization's complete operations.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Worked with clients to ascertain medical history, expectations, services and procedures, and potential issues and areas needing support.
  • Built and deployed operational procedures, training programs and administrative systems to handle needs.
  • Developed professional relationships with area doctors, hospitals and clinics to better serve clients.
  • Managed all financial and administrative tasks, with external CPA support.
  • Oversaw purchasing, tracking, and management of supplies.
03/2012 to 11/2015 Child Welfare Specialist Oklahoma Department Of Human Services | City, STATE,
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Proved successful working within tight deadlines, fast-paced and high stress atmosphere.
  • Maintained energy and enthusiasm in fast-paced, intense environment.
  • Managed caseload of children in welfare system to provide comprehensive, community-based care.
  • Helped youth and families receive appropriate, high-quality care with reasonable results.
  • Provided tailored crisis intervention services and used demographic data to design thoughtful crisis response system.
  • Cultivated and maintained relationships with community members and providers to further enhance offerings and support individual growth and development.
12/2001 to 03/2007 Program Manager and Massage Therapist Jane Phillips Hospital | City, STATE,
  • Established Massage Therapy Program
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Defined classification levels for all types of information and data, including privacy, PCI, quality systems, trade secrets and intellectual property.
  • Maintained tight production timetables and quality standards to give audiences exceptional offerings.
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
  • Maximized throughput, patient satisfaction and staff efficiency by development and implementing optimized care models.
  • Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
  • Maintained current understanding of local, state and federal guidelines.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
Expected in 12/2011 Bachelor of Science | Psychology Oklahoma Wesleyan University, Bartlesville, OK GPA:
  • Dean's List 2008-2011
  • Received Psychology Student of the Year Award 2011
Expected in 01/2001 Certification | Massage Therapy Oklahoma School of Natural Medicine, Tulsa, OK, GPA:

Managing Aggressive Behavior Trainer of Trainers

Systematic Training to Assist in the Recovery from Trauma Trainer of Trainers

Building Bridges Out of Poverty Training Facilitator

Community Based Doula

Certified in Mental Health First Aid

Certified in Psychological First Aid

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School Attended

  • Oklahoma Wesleyan University
  • Oklahoma School of Natural Medicine

Job Titles Held:

  • Program Development Specialist
  • Business Owner/Massage Practitioner
  • Child Welfare Specialist
  • Program Manager and Massage Therapist


  • Bachelor of Science
  • Certification

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