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program design manager resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Teambuilding
  • Multitasking Abilities
  • Excellent Communication
  • Attention to Detail
  • MS Office
  • Business administration
  • Verbal and Written Communication
  • Detail-Oriented
  • Digital Marketing Strategy
  • Microsoft Office
  • Training and Onboarding
  • Project Management
  • Training and Development
Work History
01/2022 to Current
Program Design Manager Aecom Mechanicsburg, PA,
  • Appointed design consultants and encouraged performance pursuant to deed and scope of service.
  • Spearheaded design process to align with client specifications and budget.
  • Researched design trends, technology and processes and directed work of design team .
  • Created materials and designs in [Software] for use in client presentations and communications.
  • Partnered with senior leaders to drive change by evaluating methodologies, tools and templates at enterprise level.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Masterminded highly successful digital strategies for various platforms to attract customer engagement.
  • Managed digital projects end-to-end, from initial conceptualizing through final implementation and live monitoring.
12/2015 to 12/2021
Program Design Lead Crst International Bourbon, IN,
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Maintained documentation and dashboards to understand resource capacity and project status.
  • Collaborated and shared processes with colleagues and peers.
  • Provided operations support for specific design portfolios.
  • Identified system needs and designed processes to support business requirements.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Led and managed talented teams to plan and implement project tasks meeting timelines and exceeding expectations.
  • Drove digital and enterprise collaboration across functional teams, focusing on delivery and continuous process improvement.
  • Masterminded highly successful digital strategies for various platforms to attract customer engagement.
11/2012 to 12/2015
IKnow Channel Manager Bank Of America City, STATE,
  • Organized and managed program development from conception through successful execution.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating [Type] environment.
  • Designed program implementation and maintenance plan.
  • Provided ongoing direction and leadership for program operations.
  • Motivated and aligned programs using appropriate training initiatives and presentations.
09/2011 to 11/2012
Executive Administrative Assistant Bank Of America City, STATE,
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Prepared presentations, materials and documentation for use executives in meetings and engagements.
  • Coordinated complex annual meeting involving multiple presenters, high number of global attendees, and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
  • Offered assistance, collaboration and clerical support to auditors throughout entire review process.
  • Organized and coordinated conferences and monthly meetings.
  • Developed and updated spreadsheets and databases.
Education
Expected in 06/2021 to to
High School Diploma:
AB Miller High Schol - Fontana,
GPA:
Expected in 06/2007 to to
Bachelor of Arts: Liberal Arts And General Studies
California State San Bernardino - San Bernardino, CA,
GPA:

Minor in Sociology

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Resume Overview

School Attended

  • AB Miller High Schol
  • California State San Bernardino

Job Titles Held:

  • Program Design Manager
  • Program Design Lead
  • IKnow Channel Manager
  • Executive Administrative Assistant

Degrees

  • High School Diploma
  • Bachelor of Arts

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