program consultant resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Seasoned professional with 10+ years of multidisciplinary experience and solid knowledge of health promotion, behavioral and referral based sales, account management, health care services, acute and chronic medical conditions.
Adult-Infant CPR, Emergency Basic First Aid, Bloodbourne Pathogens, Cognitive A.E.D. Skills Microsoft Office Suite, ScreenCalc, SharePoint, Salesforce, VeeVa, Concur-Gelco, Wordpress, Photoshop CS6
10/2013 to Current
Program Consultant Alutiiq Llc Watertown, SD,
  • Responsible for identifying and developing business relationships with targeted physicians and health care providers (CDE's, PCP's, Internal Medicine, Endocrinology & Metabolic Specialists) and achieving designated call expectations with focus on top target customers.
  • Provide local intelligence to identify, establish and define an obesity treatment marketplace.
  • Provide market insight to drive organizational business decision-making.
  • Identify appropriate demographic and provider-type for effective targeting and business promotion.
  • Establish HMR product awareness of the scalable, guideline-driven weight-management program.
  • Uncover attitudes, feelings, beliefs and level of conviction of HCPs regarding willingness to treat obesity.
  • Identify areas of provider uncertainty and other barriers to using HMR-weight management program as a treatment option.
  • Apply entrepreneurship to innovate solutions to overcome barriers to treatment adoption.
  • Understand and address both business and scientific-oriented needs of healthcare professionals by engaging in meaningful dialog to determine underlying patient needs and determining how to address needs.
  • Lead conversations around the health and economic burden of obesity and related conditions.
  • Deliver product presentations to customers in territory outlining products, features, benefits and services.
  • Utilize data and provide rationale to engage physicians to become advocates for patient participation.
  • Support the orientation and on boarding of patients enrolling into the program.
08/2012 to 09/2013
Key Account Manager Swedish Match Ab Indianapolis, IN,
  • Implemented and managed company's strategy, culture, and vision to maximize efficiency and productivity.
  • Utilized effective selling skills and program knowledge to influence targeted professionals and related companies.
  • Built a portfolio of client accounts, detailed and negotiated contracts that totaled more than 1.7 million.
  • Contributed to a sales increase of 26% Managed relationships with clients and account representatives, and adhered to crucial deadlines.
  • Led the development of sales initiatives by building conversations around client needs and company objectives.
  • On-site management of event and staff, coordination of vendors and proposal planning.
  • Designed and executed marketing, communications, event production and public relations activities for client accounts.
  • Hired, trained, developed, supervised and reviewed staff on a per project basis to improve customer interactions.
  • Provided timely and competent record of hours worked, calls, customer objectives, communication responses and expense reporting.
01/2009 to 11/2012
Contractor Carestream Va, VA,
  • Educated medical professionals for the purpose of promoting, maintaining, and improving individual, family and community health as well as increasing enrollment in programming.
  • Worked independently to research, organize and conduct seminars in accordance with federal and state regulations Functioned independently with high degree of sales proficiency and knowledge about program offerings.
  • Customized resources for client education as well as developed surveys and questionnaires to measure client understanding of programs.
  • Extensive knowledge of Diabetes, Hypertension and Women's Health.
12/2007 to 08/2012
Director/Biometrics Manager Jackson Hosptial & Clinic Montgomery, AL,
  • Responsible for start-up, development and deployment of health promotion initiatives and health education programs at community sites, employer groups and hospitals.
  • Collaborated with CDE's, health educators, physicians, and physician extenders to provide educational programs and materials to program participants.
  • Developed high-impact, informative presentations to educate participants on effects of programming in patient care, disease management, and quality of life.
  • Maintained knowledge of chronic disease management, disease self-management processes and clinical data.
  • Monitored programs for quality and continued program development within budgetary expectations.
  • Collected biometric data and measured glucose levels, blood pressure, cholesterol, etc.
  • Educated diabetic and hypertensive program participants on specific nutritional needs, optimal food intake and advised on behavior changes.
  • Managed relationship with account representatives and healthcare professionals to manage existing client accounts and establish new accounts.
  • Worked directly with senior management on priorities, projects and deadlines.
  • Provided timely administrative management to synchronize schedules, reporting, and execution of planned programs.
  • Measured enrollment and sales rates to ensure program sales goals were exceeded.
  • Drove sales performance and ensured sales forecasts and assigned budgets for territory were met or exceeded.
  • Increased program enrollment by 47%.
  • Functioned independently from a home office to manage territory, coordinate travel, pre-event meetings, detail client specifics and event profiles for more than 120 client accounts, communicate responses and complete expense reporting.
12/2006 to 10/2007
  • Exercised phenomenal on-the-phone and in-person communication to build a tight, high performing unit that exceeded performance and quality measures consistent with the organizational goals.
  • Developed marketing plans to meet sales targets, as well as individual, market and product objectives.
  • Led the sales and marketing initiatives for herbs and supplements to treat a variety of medical conditions including Cardiovascular, Immune, Musculoskeletal, Neurological, Reproductive and Respiratory.
  • Distributed product samples in accordance with approved sampling guidelines.
  • Generated new business through leads and expanding existing accounts, and developed existing key accounts to win business at new accounts.
  • Built and maintained relationships with doctors, chiropractors, health related businesses, athletic trainers, therapists and the end consumer of company products.
  • Contacted medical professionals daily to open accounts and increases sales activity - programming and meds.
  • Exercised strong organizational skills to accurately report expenses and complete insurance verification, patient billing and scheduling.
  • Consistently evaluated applicable policies and procedures, and recommended change as appropriate to ensure efficient and accurate processing of benefit claims.
09/2006 to 11/2007
Manager of Patient Accounts NCO ELIGIBILITY SERVICES City, STATE,
  • Coordinated and managed patient flow operatives to meet department needs and to ensure an efficient operation of the department.
  • Exercised excellent problem solving sills and knowledge of applicable laws, regulations and standards of the state and hospital.
  • Monitored utilization of resources by every patient and medical professionals to assure cost effective delivery of services.
  • Authorized all expenditures for patient care under the supervision of the Administrator.
  • Managed vendor contracts, team schedule, and authorized all expenditures for patient care under the supervision of the Administrator.
  • Acted as resource and mentor for staff regarding clinical issues, documentation, problem solving and appropriate customer service behavior.
  • Maintained confidentiality when communicating member information, and assisted with the communication of determinations and the communication between department and medical personnel.
  • Verified/approved admitting IPOC diagnosis, treatments, staffing and supplies.
08/2004 to 06/2005
  • Fulfilled patient care responsibilities as assigned - checked schedules, organized patient flow, collected patient history, relayed instructions to patients/families, answered calls, etc.
  • Utilized excellent organizational and communication skills to complete, send and receive patient medical records, verify insurance coverage and patient demographics, manage and update charts, and obtain lab reports as needed.
  • Maintained knowledge of hospital policies and codes to respond appropriately to emergency codes, respect and promote patient rights.
  • Utilized knowledge of clinical and medical practices to check vital signs, complete prescription verifications, assist with surgical tray set-up, instruct patients with assistive devices, and implement laboratory procedures.
Expected in 1 2005
Bachelor of Science: Applied Health
Applied Health Interpersonal Communication, Biology, Anatomy, Physics, Kinesiology, Physiology, Chemistry, Nutrition, Medical Terminology, Health Communication.
administrative, Photoshop, Basic, benefits, billing, budgets, charts, Interpersonal Communication, communication skills, contracts, CPR, client, clients, customer service, decision-making, delivery, diagnosis, dialog, documentation, event production, senior management, features, First Aid, focus, home office, insurance, marketing plans, marketing, market, materials, Medical Terminology, meetings, mentor, Microsoft Office Suite, win, strong organizational skills, organizational, personnel, Physics, policies, presentations, problem solving, processes, program development, programming, promotion, proposal, public relations, quality, reporting, research, selling, sales, scheduling, scientific, seminars, staffing, strategy, supervision, phone, type, vision

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Job Titles Held:

  • Program Consultant
  • Key Account Manager
  • Contractor
  • Director/Biometrics Manager
  • Office Manager
  • Manager of Patient Accounts
  • Med Specialist


  • Bachelor of Science

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