Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Client facing consultant looking to secure the position of Implementation Analyst that will allow me to utilize acquired customer service and project management skills and experience, and will also allow me to grow into a more technical role.

08/2013 to Current
Program Consultant Alutiiq Llc Tamuning, GU,

Project Management

  • Member of the implementation team responsible for the successful integration and roll-out of a organizational-wide Statement of Work (SOW) program - projected at over $6 billion in spend over 7 years
  • Delivered on objectives for a broad base of client stakeholders, spanning an organization of over 56,000 employees
  • Led cross-collaborative discussions between Technology, Finance, and HR Business Partners
  • Worked with clients and colleagues on a global scale - managing time zone and cultural differences
  • Facilitated joint planning with key clients, including executive-level status updates
  • Mitigated risk to Thomson Reuters stakeholders by delivering co-employment training and advising on employment issues on an ad-hoc basis
  • Facilitated weekly calls, tracking action items and sharing business updates with program suppliers

Account Management

  • Responsible for managing a strategic account valued at $40 million annually
  • Independently managed an average of 300 contractor work orders; responsible for ensuring the necessary approvals were in place for all contract assignments
  • Supported a Managed Service Program with greater than 100 suppliers

Business Analysis

  • Executed discovery sessions with new clients in order to build relationships, gain understanding of client business issues, and collaborated with clients to facilitate successful project implementation
  • Developed client-facing training plans for new processes and facilitated training sessions in person and via WebEx for international employees
  • Conducted 'Voice of the Customer' sessions to reduce resistance during process change Collected and analyzed client satisfaction data for continuous process improvement
  • Responsible for quarterly audits and reporting of program spend, ensuring increased revenue for the PMO Office
  • Supported end users with the Fieldglass VMS tool; managed a customer support hotline for troubleshooting

Business Development

  • Played a key role in securing a new business partnership that resulted in a $2.1 million of program spend within an 11 month period
  • Identified organic growth opportunities within current clientele, generating additional revenue through referrals, resulting in a 26% increase in annual spend
  • Assisted Thomson Reuters leadership with implementing new policies and programs Acted as recruitment and market information subject matter expert for clients.
2013 to 08/2013
Human Resources Coordinator/Talent Acquisition Specialist Feedonomics Chicago, IL,
  • Assisted SVP of Human Resources in building an internal recruiting department and processes
  • Headed converting the manual tracking of all requisitions and lead implementing Taleo company-wide
  • Provided support to all Executives with creating and obtaining approval for all new hire requisitions
  • Worked with Recruiters and Hiring Managers to thoroughly understand positions, to create a functional sourcing strategy
  • Providesd support to HR Business Partners and Recruiting Team on scheduling interviews, managing open requisitions and job postings
  • First point of contact for 2,000+ domestic and international employees on all recruiting, requisition and on boarding related needs
  • Responsible for maintaining confidential information while collecting new hire documents, running background checks and entering employee information into SAP
  • Coordinated all HR Engagement Activities with GVP of Human Resources.
11/2012 to 01/2013
Account Executive Boyne Resorts Wixom, MI,
  • Provided high level customer support while, implementing custom SaaS Workforce Management systems for EMS and Fire organizations.
  • Helped new customers implement Fire/EMS Manager into their respective companies.
  • Consulted with organizations regarding their operations to best customize the system to save them time, money and run efficiently.
07/2012 to 11/2012
Retail Sales Associate B.F. Saul Company Hospitality Tysons Corner, VA,
  • Worked towards monthly sales goals while utilizing consultative and solution based selling techniques.
  • Provided industry leading customer service, before, during and after the sale.
08/2008 to 08/2012
Lead Server & Bartender Bo's N Mine City, STATE,
  • Provided excellent customer service experiences.
  • Assisted in training new employees and managing inventory.
  • Excelled in a role that required a great amount of energy and focus, using superior problem solving skills in a fast paced environment.
09/2010 to 05/2011
Human Resources Intern River Falls Area Hospital City, STATE,
  • Assisted in creation and revision of job descriptions, maintenance of employee records and development of employee experience models.
  • Handled confidential information, including but not limited to assisting in Joint Commission Survey accreditation and Employee engagement survey evaluation and feedback.

Account Management, Client/Stakeholder Relationship Management, Business Analysis, Customer Service, Change Management, HR, Leadership, Microsoft Office Suite, Organizational, Policies, Problem Solving Skills ,Business Development, Process improvement, Recruiting, Reporting, Sales, SAP, Project Management,Scheduling, Strategy, Troubleshooting, VMS, Fieldglass, Implementation, Taleo, iCIMs, Salesforce

  • Member of Thomson Reuters Young Professional Network
  • Volunteered with Relay for Life and helped raise over $30,000 to date with team, "Bite Back!"
Expected in December 2011
Bachelor of Science: Business Administration emphasis in Management
University of Wisconsin - River Falls, WI

AACSB Accredited

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School Attended

  • University of Wisconsin

Job Titles Held:

  • Program Consultant
  • Human Resources Coordinator/Talent Acquisition Specialist
  • Account Executive
  • Retail Sales Associate
  • Lead Server & Bartender
  • Human Resources Intern


  • Bachelor of Science

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