A professional personality, hardworking and motivated individual who sustains the highest level of customer service and experience through efficient team and customer account management.
Analytical problem solver
Organized and efficient
Motivated team player
06/2014 to 01/2015
Program AssociatePort Discovery Children's Museum － Baltimore, MDLed private and school groups on educational tours of the museum five days a week, using a variety of stimulating, interdisciplinary learning experiences that appealed to different learning styles and abilities. Planned, supervised, and taught interactive projects to children ages 3-12 years old. Responded immediately and professionally to all guest inquiries and comments, as well as maintaining exhibit cleanliness and upkeep daily.
01/2016 to 03/2017
Seasonal Team Member / BaristaTeavana － Paramus, NJDeveloped knowledge of teas, including growing practices and flavor profiles. Supported store sales growth through personal and team sales goals, upselling, and suggestive selling to customers based on their needs. Weighed and packed tea per customer orders. Provided consistently quality beverages by adhering to all recipe standards and samples according to recipe specification. Reported any supply needs to Operations Team Lead. Assisted in maintaining visual displays per standards and reported discrepancies to the Visual Team Lead. Maintained visual integrity and brand image of Teavana promotions by ensuring store cleanliness and restocking product per the visual merchandising guidelines.
Bachelor of Arts: Digital CommunicationsUniversity of Baltimore － Baltimore, MD, USA