Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Dedicated and skilled professional with a versatile administrative support skill set
  • Microsoft Office proficiency (Word, PowerPoint, Excel, Outlook)
  • Self-directed
  • Strong problem solver
  • Dedicated team player
  • ability to quickly learn all aspects of a new position
  • Strong organizational skills
  • Strong interpersonal skills
  • Time management
  •  excellent verbal and written communication 
  • Proficient is Datatel, SARS, ImageNow, AdAstra
Recognized for completing various professional development workshops 
Program Assistant, 04/2015 to Current
Dartmouth CollegeHanover, NH,
  • Greet students, faculty, instructors and other guests while keeping effective communication between departments
  • Assist with general questions and concerns and give tutorial 
  • Instruct potential students on application, orientation, and provide information of other student services on campus
  • Hire and train new student assistants
  • Schedule counseling, assessment, and orientation appointments via SARS Grid
  • Delegate work assignments to Student Assistants
  • Participate in Financial Aid SAP workshops to provide assistance on booking educational plan for the student’s appeal
  • Assist with office administrative duties as directed by management
Instructional Assistance II, 05/2012 to 04/2015
Bio-TechneSan Marcos, CA,
  • Communicate and prep exam information for instructors and students
  • Maintained the front desk and reception area in a neat and organized fashion
  • Use of Excel to update and maintain Priority Registration list to submit to Admissions and Records, to complete DHH list for statistical reporting, and maintain and update student records
  • Daily use of Datatel for student lookup, entry of DPS accommodations, and entry of MIS contacts for DPS reporting
  • Hire and train new student assistants
  • Prioritize office duties and tasks 
  • Coordinate and delegate work assignments to student assistants
  • Maintain student assistant work schedules
  • Schedule counseling appointments with SARS scheduling grid and change counseling master grids when necessary
  • Enforce and implement new and current department policies and procedures
  • Dispersed incoming mail to correct recipients throughout the office
  • Served as central point of contact for all internal and external inquires
  • Managed the front desk, including greeting visitors and responding to telephone and in-person requests for information
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and staff meetings and student assistant orientations 
  • Attend bi-monthly DPS counselor meetings to provide feedback of office policies and work to enhance existing procedures and/or implement new procedures
  • Assist counselors and director with all High School outreach tasks
  • Assist and help coordinate department events 
  • Provide feedback to management regarding student concerns and satisfaction 
  • Oversee the day-to-day operations of the department 
Back-up for the Administrative Assistant
  • Schedule and contact interpreters for DHH students
  • Collect and check time sheets for all classified employees and student assistants
  • Check invoices for contracted interpreters
  • Provide meeting minutes for counseling appointments
Senior Support Specialist, 10/2005 to 04/2010
Mercury Insurance CompanyCity, STATE,
  • Supervise support staff
  • Served as central point of contact for all attorney's regarding claims
  • Dispersed incoming mail to correct recipients throughout the office
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Received and screened a high volume of internal and external communications, including email and mail
  • Managed daily office operations and maintenance of equipment
  • Assisted litigators with subpoena requests
Bachelor of Arts: Criminal Justice , Expected in 2016
California State University, San Bernardino - San Bernardino, CA
Associate of Science: Administration of Justice and Social and Behavioral Science, Expected in 2012
Chaffey College - Rancho Cucamonga, CA
Dean's List

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    School Attended

    • California State University, San Bernardino
    • Chaffey College

    Job Titles Held:

    • Program Assistant
    • Instructional Assistance II
    • Senior Support Specialist


    • Bachelor of Arts
    • Associate of Science

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