Dedicated and skilled professional with a versatile administrative support skill set
Highlights
Microsoft Office proficiency (Word, PowerPoint, Excel, Outlook)
Self-directed
Strong problem solver
Dedicated team player
ability to quickly learn all aspects of a new position
Strong organizational skills
Strong interpersonal skills
Time management
excellent verbal and written communication
Proficient is Datatel, SARS, ImageNow, AdAstra
Accomplishments
Recognized for completing various professional development workshops
Experience
Program Assistant, 04/2015 to Current Dartmouth College – Hanover, NH,
Greet
students, faculty, instructors and other guests while keeping effective
communication between departments
Assist with general questions and concerns and give tutorial
Instruct
potential students on application, orientation, and provide information of
other student services on campus
Hire
and train new student assistants
Schedule
counseling, assessment, and orientation appointments via SARS Grid
Delegate
work assignments to Student Assistants
Participate
in Financial Aid SAP workshops to provide assistance on booking educational
plan for the student’s appeal
Assist
with office administrative duties as directed by management
Instructional Assistance II, 05/2012 to 04/2015 Bio-Techne – San Marcos, CA,
Communicate
and prep exam information for instructors and students
Maintained the front desk and reception area in a neat and organized fashion
Use
of Excel to update and maintain Priority Registration list to submit to
Admissions and Records, to complete DHH list for statistical reporting, and
maintain and update student records
Daily
use of Datatel for student lookup, entry of DPS accommodations, and entry of
MIS contacts for DPS reporting
Hire
and train new student assistants
Prioritize
office duties and tasks
Coordinate
and delegate work assignments to student assistants
Maintain
student assistant work schedules
Schedule
counseling appointments with SARS scheduling grid and change counseling master
grids when necessary
Enforce
and implement new and current department policies and procedures
Dispersed incoming mail to correct recipients throughout the office
Served as central point of contact for all internal and external inquires
Managed the front desk, including greeting visitors and responding to telephone and in-person requests for information
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and staff meetings and student assistant orientations
Attend
bi-monthly DPS counselor meetings to provide feedback of office policies and
work to enhance existing procedures and/or implement new procedures
Assist
counselors and director with all High School outreach tasks
Assist
and help coordinate department events
Provide feedback to management regarding student concerns and satisfaction
Oversee
the day-to-day operations of the department
Back-up for the Administrative Assistant
Schedule
and contact interpreters for DHH students
Collect
and check time sheets for all classified employees and student assistants
Check
invoices for contracted interpreters
Provide
meeting minutes for counseling appointments
Senior Support Specialist, 10/2005 to 04/2010 Mercury Insurance Company – City, STATE,
Supervise support staff
Served as central point of contact for all attorney's regarding claims
Dispersed incoming mail to correct recipients throughout the office
Made copies, sent faxes and handled all incoming and outgoing correspondence
Received and screened a high volume of internal and external communications, including email and mail
Managed daily office operations and maintenance of equipment
Assisted litigators with subpoena requests
Education
Bachelor of Arts: Criminal Justice , Expected in 2016 California State University, San Bernardino - San Bernardino, CA GPA:
Associate of Science: Administration of Justice and Social and Behavioral Science, Expected in 2012 Chaffey College - Rancho Cucamonga, CA GPA: Dean's List
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