program and project manager resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Summary
Talented Program Manager/Delivery Lead with over 17 years of experience in Software Industry. Brings proven abilities in end-to-end project management using Waterfall, Agile and Hybrid approaches leading multiple complex projects in Pharmaceutical/Life sciences and Consumer Goods and Services industry over the last 7 years. In-depth understanding of developing and implementing organizational strategies. Expert in identifying and mitigating risks, reaching milestones and managing deliverables. Highly organized leader with great attention to detail.
Technical Skills
JIRA, MS Project, Confluence, SharePoint
Cloud Technology Amazon Web Services (AWS)
UNIX, Microsoft Windows
C, C++, Java
SQL 2008
Microsoft Office (MS Excel, MS Power Point, Visio)
ServiceNow
Experience
Program and Project Manager, 02/2015 to Current Lonza Group Ag – Lexington, MA,
Ingestion Lead responsible for consolidating the data from various source systems in AWS Data Lake and enabling them for analytics use cases
Established the Ingestion Model which serves as the Agile and Rapid Data Ingestion engine to meet the strategic needs of the client
Manage project delivery in the R&D, Commercial, Supply Chain, Global Quality, Manufacturing, and Integration space for the client (5+ resources onshore and 10+ resources offshore) without exceeding the budget and on time delivery with quality
Knowledgeable in General Data Protection Regulation (GDPR) and other compliance requirements for pharmaceutical industry
Good understanding of Data Sensitivity, Data Governance and Data Validation requirements for reporting to Food and Drug Administration (FDA) and other Government agencies
Assist in writing and maintaining test plan, testing scenarios and test scripts based on business requirements and contributed to automating the testing validation working with testing and IT Quality Management teams
Integration and Migration Lead for complex projects involving AWS and EC2, webMethods, MuleSoft and other integration tools liaising with multiple sources, target, infrastructure, and vendor teams
Involved in requirement facilitation to gather and define requirements, conduct analysis working with Data Architects, and write functional and technical requirements for Data Lake and Integration solutions
Involved in Migration and Upgrade of platforms; coordinating with various stakeholders and external vendors in devising the migration and testing strategy
Setting up Support Model for different workstreams working with client leads, build teams, and established work intake model
Agile Scrum Master coaching the team members on agile principles and methodology; maintenance of product backlog, liaising with product owner in refining user stories and assigning priorities, facilitated sprint ceremonies, removed impediments to enable the team to move forward, tracking and communicating the team velocity and release planning
Awarded Ways of Working (WOW) multiple times for best delivery
Built very good rapport with the clients in a short span of time
Site Lead for organising company sponsored events like lunch and learn, participated in many volunteering activities and lead for the rewards and recognition program
Delivery Lead, 10/2009 to 01/2015 Bank Of America Corporation – New Orleans, LA,
Domain: Consumer Goods and Services, Requirement gathering through user meetings, validation of the requirements, finalization of requirements
Translating client requirements into detailed design and delivering good quality code
Co-ordinating the offshore development work and source code review
Development, Testing, UAT support, post go-live support and Issue Tracking
Lead the application maintenance team including incident management, problem management and change management
Monitoring the remedy queue and avoiding ticket breaches by the team
Resolving second line and third line service tickets as per the priorities and within SLA
Preparing Daily, Weekly, Monthly Reports and handling L2 meetings with the clients
Experience in working with internal & external customers, project managers and technical teams
Responsible for identifying new business opportunities and proposing solutions
Coordinate and facilitate interaction between multi-functional / location project teams
Resource management and aligning new resources to the team and manage smooth transition
Team Lead, 05/2005 to 09/2009 Aguirre & Fields – Austin, TX,
Responsibilities:
Designed applications in Lotus Domino to interface with Oracle and SAP applications using lotus connectors
Involved in maintaining the access for around 4000 users in a domino environment of 100 applications, some of which were critical applications which was under SOX control
Involved in maintaining the configurations of the applications and any changes that might be required from time to time
Monitoring the load across various servers and the replications between them
Authored high level and low-level design specifications
Development and Unit/System/Regression/Performance testing
Applying fixes against a change request
Mentored teams of size ranging from 4 – 5 members
Education and Training
Bachelor of Engineering (B.E): , Expected in to Visveswariah Technological University - , GPA:
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