Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Proactive Director produces high-quality services and work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.

Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Discovered duplicate insurance policies
  • Collaborated with team members in the development of training curriculum
  • Developed new quality management system
  • Reshaped the culture of program to be more positive, proactive, and team focused.
  • Recouped $80,000 in past due billing, received a bonus for this
  • Received Supervisory Excellence Award
  • Ability to meet multiple deadlines in fast paced environment
  • Ability to collaborate with other teams to ensure successful outcomes
  • Effective in evaluating systems and with implementing improvement plans
  • Ability to adapt priorities frequently to handle urgent needs and assist in other departments
  • Proven track record of leading teams to meet/exceed program goals and organizational objectives
  • Strong analytical and organizational skills
  • Demonstrated success in building long-lasting relationships
  • Training expertise
  • Ability to effectively address emergency situations
  • Event Planning and Project Management
Work History
Associate Director, 12/2021 - Current
Devereux Advanced Behavioral Health , , Santa Barbara, CA
  • Assisted Executive Director in managing all aspects of operations.
  • Analyzed impacts of regulatory changes on operations and developed mitigation plans.
  • Trained and developed department leaders and staff for specific projects and ongoing operational needs.
  • Lead teams of three personnel, supervising daily performance as well as training and improvement plans.
  • Ensured compliance with state and federal regulations.
  • Updated policies and procedures consistent with laws, regulations and FC's by-laws.
  • Assisted with marketing program to new members.
  • Approved invoices, reconciled credit card statements, recouped past due monies, ensured program stayed within budget parameters, tracked spending of program grant monies, and administered respite grant.
  • Assisted with internal and external audits by liaising with representatives in regards to Human Resources, Technology, Insurance, and Investment (403b) issues.
  • Assisted with events and fundraisers.
Program Administrator, Adult Residential Facility, 02/2020 - 11/2021
Devereux Advanced Behavioral Health , ,
  • Direct day-to-day administrative and operational functions for five-bed facility, providing guidance and leadership to 15+ employees.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Recruited, hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and developed improvement plans.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize client relationships.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Created customized care plans, collaborating with care team to assess and meet individual needs.
  • Coordinated CCL and funder site visits and investigations, documented and addressed issues and escalated to executive teams as needed.
  • Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
  • Assisted with events and fundraisers.
  • ARF Certification, currently expired.
Program Administrator, Day Program, 10/2016 - 01/2020
Devereux Advanced Behavioral Health , ,
  • Effectively supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Collaborated with departments, Clinical, Quality Management, HR, Finance, and Marketing to ensure program exceeded initiatives.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Stayed current on Community Care Licensing codes and Regional Center guidelines to maintain compliant program operations.
  • Projected costs and revenue for CSDP and ADP. Improved budget reporting to more accurately reflect current status of program.
  • Developed and implemented marketing strategies to promote program awareness and participation.
  • Recruited and mentored administrator and support staff roles, boosting program success in 9 months.
  • Developed and implemented individual support plans.
  • Assisted with events and chamber of commerce mixers
  • RCFE Certification, currently expired.
Program Administrator, Supported Living, 08/2009 - 09/2016
Devereux Advanced Behavioral Health , ,
  • Provided staff coaching, mentoring and consultation for ~ 90 staff in both South and North County in order to enhance performance and professional development.
  • Established and administered program budget with effective controls to prevent overages and support sustainability objectives.
  • Performed individual needs and suicide risk assessments; and, developed support plans accordingly. Collaborated with other teams to ensure care needs were met.
  • Evaluated existing operations and trends in field to identify improvements. Revised quality assurance program, aligning it with current best practices.
  • Utilized personal and professional networks to identify, acquire and manage new clients.
  • Identified service gaps and located needed resources for individuals, including housing, work placement, medical and other supports.
  • Utilized various software and databases to maintain records of provided services, incidents, support plans and assessments.
  • Entrusted to handle confidential and sensitive situations in professional matter.
Case Manager, Supported Living, 05/2005 - 07/2009
Company Name , ,
  • Managed case load of 15+ individuals with intellectual disabilities and mental health issues, providing comprehensive, community-based care.
  • Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
  • Managed support services and fostered communication among family members, social workers, physicians and specialists, hospital staff and individuals served.
  • Took active role in individual's planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Increased referral rates by providing excellent service and building meaningful relationships with families and partners.
  • Identified care needs of individuals and evaluated treatment plans against individual goals and healthcare standards.
  • Adhered to established rules, ethical standards and codes of professional conduct conducive to positive learning atmosphere.
Master of Arts: Public Administration, Expected in 05/2009
California State University, Northridge - Northridge, CA,

Graduated with distinction

Bachelor of Arts: Public Sector Management, Expected in 06/2007
California State University, Northridge - Northridge, CA,
Associate of Science: Environmental Horticulture, Expected in 2001
Santa Barbara City College - Santa Barbara, CA

Honored as Student of The Year for Greenhouse/Nursery Operations

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Resume Overview

School Attended

  • California State University, Northridge
  • California State University, Northridge
  • Santa Barbara City College

Job Titles Held:

  • Associate Director
  • Program Administrator, Adult Residential Facility
  • Program Administrator, Day Program
  • Program Administrator, Supported Living
  • Case Manager, Supported Living


  • Master of Arts
  • Bachelor of Arts
  • Associate of Science

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