Proactive Director produces high-quality services and work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Accomplishments
Discovered duplicate insurance policies
Collaborated with team members in the development of training curriculum
Developed new quality management system
Reshaped the culture of program to be more positive, proactive, and team focused.
Recouped $80,000 in past due billing, received a bonus for this
Received Supervisory Excellence Award
Skills
Ability to meet multiple deadlines in fast paced environment
Ability to collaborate with other teams to ensure successful outcomes
Effective in evaluating systems and with implementing improvement plans
Ability to adapt priorities frequently to handle urgent needs and assist in other departments
Proven track record of leading teams to meet/exceed program goals and organizational objectives
Strong analytical and organizational skills
Demonstrated success in building long-lasting relationships
Training expertise
Ability to effectively address emergency situations
Event Planning and Project Management
Work History
12/2021 to Current
Associate DirectorDevereux Advanced Behavioral Health – , , Santa Barbara, CA
Assisted Executive Director in managing all aspects of operations.
Analyzed impacts of regulatory changes on operations and developed mitigation plans.
Trained and developed department leaders and staff for specific projects and ongoing operational needs.
Lead teams of three personnel, supervising daily performance as well as training and improvement plans.
Ensured compliance with state and federal regulations.
Updated policies and procedures consistent with laws, regulations and FC's by-laws.
Assisted with marketing program to new members.
Approved invoices, reconciled credit card statements, recouped past due monies, ensured program stayed within budget parameters, tracked spending of program grant monies, and administered respite grant.
Assisted with internal and external audits by liaising with representatives in regards to Human Resources, Technology, Insurance, and Investment (403b) issues.
Assisted with events and fundraisers.
02/2020 to 11/2021
Program Administrator, Adult Residential FacilityDevereux Advanced Behavioral Health – , ,
Direct day-to-day administrative and operational functions for five-bed facility, providing guidance and leadership to 15+ employees.
Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Recruited, hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and developed improvement plans.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize client relationships.
Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
Created customized care plans, collaborating with care team to assess and meet individual needs.
Coordinated CCL and funder site visits and investigations, documented and addressed issues and escalated to executive teams as needed.
Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
Assisted with events and fundraisers.
ARF Certification, currently expired.
10/2016 to 01/2020
Program Administrator, Day ProgramDevereux Advanced Behavioral Health – , ,
Effectively supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action.
Collaborated with departments, Clinical, Quality Management, HR, Finance, and Marketing to ensure program exceeded initiatives.
Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
Stayed current on Community Care Licensing codes and Regional Center guidelines to maintain compliant program operations.
Projected costs and revenue for CSDP and ADP. Improved budget reporting to more accurately reflect current status of program.
Developed and implemented marketing strategies to promote program awareness and participation.
Recruited and mentored administrator and support staff roles, boosting program success in 9 months.
Developed and implemented individual support plans.
Assisted with events and chamber of commerce mixers
RCFE Certification, currently expired.
08/2009 to 09/2016
Program Administrator, Supported LivingDevereux Advanced Behavioral Health – , ,
Provided staff coaching, mentoring and consultation for ~ 90 staff in both South and North County in order to enhance performance and professional development.
Established and administered program budget with effective controls to prevent overages and support sustainability objectives.
Performed individual needs and suicide risk assessments; and, developed support plans accordingly. Collaborated with other teams to ensure care needs were met.
Evaluated existing operations and trends in field to identifyimprovements. Revised quality assurance program, aligning it with current best practices.
Utilized personal and professional networks to identify, acquire and manage new clients.
Identified service gaps and located needed resources for individuals, including housing, work placement, medical and other supports.
Utilized various software and databases to maintain records of provided services, incidents, support plans and assessments.
Entrusted to handle confidential and sensitive situations in professional matter.
05/2005 to 07/2009
Case Manager, Supported LivingCompany Name – , ,
Managed case load of 15+ individuals with intellectual disabilities and mental health issues, providing comprehensive, community-based care.
Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
Managed support services and fostered communication among family members, social workers, physicians and specialists, hospital staff and individuals served.
Took active role in individual's planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Increased referral rates by providing excellent service and building meaningful relationships with families and partners.
Identified care needs of individuals and evaluated treatment plans against individual goals and healthcare standards.
Adhered to established rules, ethical standards and codes of professional conduct conducive to positive learning atmosphere.
Education
Expected in 05/2009 to to
Master of Arts: Public Administration California State University, Northridge - Northridge, CA, GPA:
Graduated with distinction
Expected in 06/2007 to to
Bachelor of Arts: Public Sector Management California State University, Northridge - Northridge, CA, GPA:
Expected in 2001 to to
Associate of Science: Environmental Horticulture Santa Barbara City College - Santa Barbara, CA GPA:
Honored as Student of The Year for Greenhouse/Nursery Operations
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