Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.
Exceptional customer service
MS Office proficient
International funds transfer process expertise
Consistently achieved a % teller balancing average.
Professional Teller/Customer Service June 2016 to CurrentTwo Rivers Bank and Trust － Burlington, IAOpened new customer accounts, including checking, savings and lines of credit. Managed opening and closing times for the branch. Processed sales referrals and promoted bank services and products, resulting in branch sales increase.
Military Police November 2015 to CurrentUS ARMY － Des Moines, IA
Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.
Record facts to prepare reports that document incidents and activities.
Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area.
Identify, pursue, and arrest suspects and perpetrators of criminal acts.
Patrol specific area on foot, horseback, or motorized conveyance, responding promptly to calls for assistance.
Review facts of incidents to determine if criminal act or statute violations were involved.
Render aid to accident victims and other persons requiring first aid for physical injuries.
Investigate traffic accidents and other accidents to determine causes and to determine if a crime has been committed.
Photograph or draw diagrams of crime or accident scenes and interview principals and eyewitnesses.
Relay complaint and emergency-request information to appropriate agency dispatchers.
Evaluate complaint and emergency-request information to determine response requirements.
Process prisoners, and prepare and maintain records of prisoner bookings and prisoner status during booking and pre-trial process.
Monitor traffic to ensure motorists observe traffic regulations and exhibit safe driving procedures.
Issue citations or warnings to violators of motor vehicle ordinances.
Direct traffic flow and reroute traffic in case of emergencies.
Inform citizens of community services and recommend options to facilitate longer-term problem resolution.
Provide road information to assist motorists.
Inspect public establishments to ensure compliance with rules and regulations.
Act as official escorts, such as when leading funeral processions or firefighters.
Examine crime scenes to obtain clues and evidence, such as loose hairs, fibers, clothing, or weapons.
Obtain evidence from suspects.
Record progress of investigation, maintain informational files on suspects, and submit reports to commanding officer or magistrate to authorize warrants.
Check victims for signs of life, such as breathing and pulse.
Obtain facts or statements from complainants, witnesses, and accused persons and record interviews, using recording device.
Prepare and serve search and arrest warrants.
Note, mark, and photograph location of objects found, such as footprints, tire tracks, bullets and bloodstains, and take measurements of the scene.
Preserve, process, and analyze items of evidence obtained from crime scenes and suspects, placing them in proper containers and destroying evidence no longer needed.
Question individuals or observe persons and establishments to confirm information given to patrol officers.
Secure persons at scene, keeping witnesses from conversing or leaving the scene before investigators arrive.
Take photographs from all angles of relevant parts of a crime scene, including entrance and exit routes and streets and intersections.
Analyze completed police reports to determine what additional information and investigative work is needed.
Sales / Cashier July 2014 to June 2016YOUNKERS － Burlington, IA
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Instruct staff on how to handle difficult and complicated sales.
Assign employees to specific duties.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Review inventory and sales records to prepare reports for management and budget departments.
Examine products purchased for resale or received for storage to assess the condition of each product or item.
Establish and implement policies, goals, objectives, and procedures for their department.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Keep records of purchases, sales, and requisitions.
Package Delivery October 2013 to March 2014UPS － Quincy, IL
Present bills and receipts and collect payments for goods delivered or loaded.
Load and unload trucks, vans, or automobiles.
Verify the contents of inventory loads against shipping papers.
Read maps and follow written or verbal geographic directions.
High School Diploma : Mar 2013Nauvoo , IL
Criminal JusticeSoutheastern Community College － Burlington , IA
Cash handling Professional and friendly Careful and active listener