A proven track record of significant improvements in learning processes, productivity, quality and customer satisfaction. Expertise includes: Design/Delivery of Training Adult Learning Principles, Needs Assessments, Performance Management, Organizational Development and Succession Planning.
Proficiency in Microsoft Office products, Articulate, UPK |
Budgeting, business processes, coaching, continuous improvement, course and organizational development, customer relations, customer service, documentation and delivery, ERP system training/design, hiring, team building, leadership training, mentoring, project lead, project management, research and design, Six Sigma, time management.
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sr project/program manager, professional services
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