A proven track record of significant improvements in learning processes, productivity, quality and customer satisfaction. Expertise includes: Design/Delivery of Training Adult Learning Principles, Needs Assessments, Performance Management, Organizational Development and Succession Planning.
Proficiency in Microsoft Office products, Articulate, UPK
Budgeting, business processes, coaching, continuous improvement, course and organizational development, customer relations, customer service, documentation and delivery, ERP system training/design, hiring, team building, leadership training, mentoring, project lead, project management, research and design, Six Sigma, time management.
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