Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
06/2018 to 12/2018
Professional Road Truck Driver S.s.skikos City, STATE,
  • Planned and executed efficient routes to optimize time and fuel costs.
  • Documented customer service issues, expenses, mileage and other key information.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Verified loads against bill of lading to identify and correct discrepancies.
  • Drove trucks to and from job sites to deliver supplies.
  • Documented daily mileage, gas and other data.
  • Reviewed work orders to perform freight movement and deliveries.
  • Achieved consistently high customer scores due to exceptional service.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Delivered goods and services to customers on time and in excellent condition.
04/2018 to 06/2018
Professional Road Truck Driver Polar Express City, STATE,
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Assessed needs and allocated resources to meet demand.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing cargo safety Upon pick up and delivery.
  • Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Identified opportunities to reduce cost and improve productivity.
  • Established strategies to address changing market environments and Internet technology.
  • Utilized ordering, tracking and billing systems and associated processes.
  • Consistently met company and department objectives within budget and time constraints.
  • Led and managed projects to support logistics efforts and plans.
  • Used gps location including in cab tractor trailer digital log book to maintain cargo inventory databases, track shipping paths and track fuel consumption.
  • Reviewed shipping and receiving notices, production schedules and orders to determine work sequences and material shipping volumes, destinations, dates and types.
  • Identified root causes and feedback outcomes by communicating with team for service monitoring.
  • Investigated collisions and passenger injuries, documenting incidents in reports.
  • Communicated with team leaders to manage driver pay, bills, security and home time.
  • Drove vehicles with capacities 80,000 pounds to transport materials to and from residences, offices and industrial yards.
  • Tracked driver behavior, timekeeping and attendance.
  • Kept track of driver hours and miles to achieve maximum productivity in given hours.
08/2017 to 04/2018
Professional Road Truck Driver Top Line Trucking City, STATE,
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Planned work assignments and equipment allocations to meet established metrics.
  • Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Operated machines and equipment to complete work assignments or to assist workers.
02/2016 to 08/2017
In Home Sales Person K-Designers City, STATE,
  • Constructed targeted sales presentations to solicit prospects in geographic parameters.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Developed eye for detail and suggested accessories to complement purchase.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Applied knowledge of consultative and relationship-driven sales techniques to drive new business opportunities with clients.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Demonstrated product features to align with customer needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
  • Pursued new accounts through lead generation, cold calling and advertising referrals.
  • Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
Education and Training
Expected in 05/2004
Roseville High School - Roseville, CA

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