Motivated Customer Service Representative with over 15+ years of retail experience in fast-paced, team-based environments. Swiftly adapts to shifting seasonal needs, demands, and priorities. Communicates trends, provides feedback and recommendations to both customers and management. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Successful at achieving sales objectives with consistency in building bridges, cementing connections to serve customer needs, strengthen loyalty and drive competitive growth.
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- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Used time management and efficient cleaning methods to meet deadlines.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered guest questions about event plans and food service choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Executed synchronized meal service simultaneously serving multiple guests.
- Described product highlights and benefits to help guide purchasing decisions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Delivered superior customer service to retain existing customers and attract future customers.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained relevance and fluency on company offerings and industry trends.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Work Study Program , Tupper Lake Mercy Health Care Center - 2000-2002.
- Work Study Program , Chamber of Commerce - 2002-2004.
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School Attended
- Tupper Lake Middle-High School
- North Country Community College
Job Titles Held:
- Professional Cleaner
- Banquet Server
- Customer Service Sales Representative
- Customer Service Cashier
Degrees
- GED
- Associate's Degree
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