Professional Chauffeur Resume Example

Drives a variety of vehicles which may include a hearse, limousine or removal vehicle. May transport clients during services or deceased person(s) to medical examiner/mortuary from place of death and from mortuary to place of funeral service and interment

SPECIFIC RESPONSIBILITIES

• Assists casket bearers in moving deceased to place of funeral service or interment.
• Inspects stocks and cleans vehicles before departing from garage to point of destination.
• Fuels cars as needed.
• Arrives at appointed destination on or before agreed upon time.
• Respects families by maintaining a code of confidence and limiting interaction to professional conversation.
• Assists passengers in and out of their personal vehicle with special emphasis and patience given to the handicapped and elderly.
• Assists with the movement of the casketed deceased and related items into and out of the visitation area, funeral home chapel, church or other place of service.
• Assists in forming the funeral procession in its proper order while attending and directing traffic on funeral home and/or church parking lots.
• Drives the hearse, family limousine or other vehicles in the funeral procession and/or other funeral related activities.
• Assist in loading flowers into flower car and/or hearse.
• May assist with arranging floral tributes in visitation area, funeral home chapel, church or other place of service.
• Other driving services as needed by location.
• Other duties as directed by management.

SPECIFIC RESPONSIBILITIES

• Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
• Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Monitored the Owner and Instructor's work calendar and scheduled appointments, meetings and travel.
• Maintained complex digital filing system for financial information.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Routed incoming calls and faxes and drafted detailed messages to expedite response.
• Handled client correspondence and tracked records to foster office efficiency.
• Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
• Coached new employees on administrative procedures, company policies and performance standards.
• Executed record filing system to improve document organization and management.
• Arranged rapid office equipment repair and maintenance with vendors.
• Offered departmental administrative support.
• Managed Department of Public Safety databases converting complex data into easy-to-interpret data.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Tracked inventory and ordered office supplies encouraging cost-effective solutions.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Scheduled office meetings and client appointments for team of 5 professionals.

• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Requested escalation for unresolved issues.
• Provided customers with detailed information on company products, services and materials.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Performed data entry with CRISE Software to record call notes, suggestions and questions.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
• Entered customer data into CRISE system and communicated service concerns with Job and Family Services.
• Handled day-to-day customer contact via phones, faxes and emails.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Handled over 40 calls and in-person per shift signing up new customers, retrieving customer data, presenting relevant information and services.
• Entered customer interaction details in CRISE to track requests, document problems and record solutions offered.
• Directed customers to appropriate departments for additional support.
• Assisted call-in customers with questions.
• Identified customer issues with services, investigated causes, and initiated resolutions.
• Assisted in training new employees and participated in cross-training with other departments.