Skilled and highly organized professional, leveraging operational and interpersonal abilities developed during education and experience to excel in manufacturing operations. Operational Support: Track record of contributing effectively to productive operations, supporting goals and assisting management in daily functions, event planning, and marketing efforts. Strong organizational skills and eye for detail; able to accurately manage records and files, as well as proofreading documents. Communication Strengths: Proven ability to develop positive relationships with both customers and team members. Able to provide customer service by phone and in person, clearly presenting information and answering questions, as well as promptly resolving issues. Consistent success collaborating with team members on daily operations and special projects. Computer Proficiencies: Microsoft Office (Word, Excel, Access, PowerPoint) and Web Expression, Constant Contact, and Internet research and applications. Current education in Technology Management and computer skills certificates; adept in spreadsheet, database, and presentation development. Key Strengths: Demonstrated commitment to high performance and exceeding expectations, as well as identifying and recommending potential improvements. Able to quickly learn and excel in new responsibilities, as well as adapting skills to changing needs. Proven success in fast-paced, deadline-driven environments, multitasking to manage competing priorities.
Production Team Member10/2014 to 07/2016DETROIT DIESEL CORPORATIONDetroit, MI
Assembling heavy duty engine components to the correct specifications written in the standard work instruction.
Comply with operational procedures to maintain a safe work environment.
Collaborating with team members to simultaneously perform a series of tests to locate air and fuel leaks.
Complete a quality assurance check by verifying specific components on the engine.
Data enter missing and defective engine parts.
Sales Associate08/2012 to 02/2013BATH AND BODY WORKSNovi, MI
Provided excellent customer service by maintaining awareness of all sales, promotions, and appropriate cash register procedures.
Replenished sales floor inventory.
Built customer loyalty by educating customers about products and ensuring sales experience is memorable.
Maintained cleanliness of store and organized store floor sets.
Office Administrator06/2011 to 10/2014FEDEX GROUNDLivonia, MI
Support Senior Managers and other staff in administrative procedures.
Answer phones and transfer calls, facilitating communication between customers, contractors, Warehouse Clerks, and Pick-up and Delivery Managers.
Assist in resolving issues, including incorrectly delivered packages and incorrect addresses.
Collaborate with customer service to successfully address problems and ensure customer satisfaction.
Overhead paged specific departments or persons for immediate assistance.
Maintain documentation, including invoices, facility work orders, purchase orders, and personnel records, as well as processing electronic payroll entries.
Submit terminal invoices to Senior Manager and corporate office.
Prepare reports, graphs, and presentations.
Distribute incoming mail and documents for office.
Stamp and meter outgoing mail, as well as coordinating express shipping for customer COD checks.
Coordinate with vendors on facility and equipment maintenance.
Organize interviews for potential employees.
Effectively multitasked to manage time-sensitive priorities in high-volume environment.
Strategically managed warehouse supply ordering for terminal to maintain within $10,000.
Student09/2010 to 02/2011EASTERN MICHIGAN UNIVERSITYYpsilanti, MI
Develop skill in key office technology applications, including spreadsheet, database, and presentation development, as well as Web design.
Research company information and prepare reports and presentations.
Collaborate in group projects.
Conducted extensive research on company history, products, and services, presenting results in class.
Collaborated successfully with team members on brand analysis project.
Public Relations Intern08/2009 to 05/2010DEARBORN CHAMBER OF COMMERCEDearborn, MI
Supported Chamber President and office staff.
Managed front desk reception, communicating with customers by phone and in person to provide information on welcome center and local hotels, transportation, and activities.
Assisted in planning events and coordinating marketing operations.
Filed and organized operational documents and customer correspondence.
Maintained and updated client directory.
Proofread e-mail communications.
Assisted in organizing auction event, raising more than $25,000 dollars.
Consistently evaluated office operations to recommend potential improvements.
Created volunteer application form.
Production Team Member11/1996 to 11/2007JOHNSON CONTROLS, INCPlymouth, MI
Directed assembly of automobile seat components, as well as testing and inspecting seats.
Ensured compliance with operational description to maintain safety.
Collaborated with team members to ensure efficient manufacturing process.
Trained new employees and answered questions.
Successfully completed tasks ahead of schedule while maintaining quality in high-pressure environment.
Consistently demonstrated willingness to adapt to new operational tasks and assist team members.
Bachelor of Science: Technology Management12/17EASTERN MICHIGAN UNIVERSITYYpsilanti, MITechnology Management
Associate of Business: Administrative and Information Management2010HENRY FORD COMMUNITY COLLEGEDearborn, MIAdministrative and Information Management