Wayne State University student, entrepeneur, self-motivated, hard worker Strong customer service, money handling, and critical thinking skills. Innovative, dependable, and organized asset with goals to become a proactive member of an organization committed to growth, quality, and customer care. I will aid in this commitment by providing professionalism, a winning attitude, and problem solving skills.
Played an instrumental role in increasing customer satisfaction ratings as Customer Service Account Representative at Harris and Harris.
Improved customer retention in one year by 20% from the previous two years at Top of the Pontch as Training server.
Managed detailed scheduling to ensure adequate staffing through high-volume holiday season at Top of the Pontch as training server.
Ensured quality of Four diamond hotel casino by guiding fellow co workers to work by MGM standards.
Awarded "Outstanding Employee" in 2012 at Harris and Harris.
Awarded " Top Collector" at Harris and Harris.
Promoted to Team Leader at General Motors
Production Team Leader Apr 2016 to Current General Motors － detroit, mi
Effectively communicated with team members to maintain clearly defined expectations.
Successfully managed the activities of 10 team members on production line
Owned team productivity metrics
Provided detailed monthly departmental reports and updates to senior management.
Provided a high level of maintenance and leadership support to team members.
Routinely prepared and evaluated team reports to identify problems and areas for improvement.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Training serverApr 2015 to Apr 2016 Crowne Plaza Hotel － detroit, MI
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Correctly calculated charges, issued bills and collected payments. Promoted and endorsed the company to bring in new business. Completed opening and closing checklists according to set standards. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Effectively used items in stock to decrease waste and profit loss.
Server Oct 2013 to Apr 2015 MGM Grand Casino Detroit － Detroit, MI
Position included providing extraordinary customer service to guests in a four diamond rated hotel restaurant.
Handled monies and used critical thinking in a very fast paced atmosphere.
Account RepresenativeFeb 2012 to Jul 2013 Harris and Harris － Detroit, MI
Position includes being a collections phone representative for utility client.
Taking payments over phone on client pay system.
Discuss and resolve accounts with customers.
Train new employees for first party collections.
Accomplishments: Top monthly collector, various collecting contests won and quarter most improved award.
worked in customer service, theft department and Eop collection accts
Server/TrainerApr 2011 to Feb 2012 T.G.I.Fridays － Sterling Heights, MI
The position involves superior customer service, money handling, as well as critical.
Restaurant AccountantApr 2011 to Feb 2012 TGIFridays － Sterling Heights, MI
the job duties were to handle and pay invoices, handle monies and assist the general manager
Hostess/server/caterer/cashierMay 2008 to Mar 2011 Famous Daves － Roseville, MI
the duties included managing area, money handling, handling phone calls,.
and home/business visits regarding catering services as well as promoting business.
Bachelor of Science, Sociology Psychology2014Wayne State University
Critical thinking, customer service, PowerPoint, Microsoft word, phone etiquette