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production support manager deployment manager client delivery manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
20+ years of experience in the field of Information Technology 10+ years of Management experience Strong Change Management experience Strong Underwriting and Claims experience including Data Analytics and software development for a premiere Insurance software provider Ability to talk about technical issues to others in non-technical terms
Core Qualifications
  • Microsoft Visual Basic Microsoft Access
  • SQL Server development Oracle
  • Crystal Reports Jbuilder
  • PVCS Tracker Microsoft Project
  • C#.Net ASP.Net
Experience
12/2006 to Present
Production Support Manager/Deployment Manager/Client Delivery Manager Skechers Usa Inc. Duluth, GA,
  • Managed client deployments for Underwriting Products that represent $34 million in revenue.
  • Managed the Change Management Process for Insurance and Spatial division that represented $$$$ in revenue.
  • Facilitated the Change Control Meetings and worked to resolve issues.
  • Managed resources and priorities to ensure efficient operation, based on work load and ensured that standards for quality and quantity of work were consistently met.
  • Coordinated issue resolution and priority with business leadership, development, Q.A., and N.O.C.
  • Prepared and provided senior management with status reports, including but not limited to performance, audit results, and change proposals.
  • Provided client follow up to ensure their application implementation was successful and met their business needs.
  • Managed the activities of Production Support Engineer and SQA teams and ensured that all resources were properly motivated and focused on their tasks.
  • Assisted in development of product requirements.
  • Using SQL Server, completed ad hoc queries/reports to pull data for our clients.
  • Completed xxx monthly SLA reports utilizing SQL Server and SSRS packages for our Underwriting Product which consisted of over xxx Residential Clients and xxx Commercial Clients.
03/1997 to 07/2006
Production Manager/Supervisor/Senior Programmer Marshall Swift & Boeckh City, STATE,
  • Responsible for Scheduling all application implementations into SQA, test and production environments.
  • Participated in Change Control Board meeting and worked to resolve any change issues.
  • Managed resources and priorities to ensure efficient operation, based on work load and ensured that standards for quality and quantity of work were consistently met.
  • Coordinated issue resolution and priority with business leadership, development, Q.A., and N.O.C.
  • Participated as technical representative on client calls.
  • Prepared and provided senior management with status reports, including but not limited to performance, audit results, and change proposals.
  • Scheduling of 24 X 7 on-call application support.
  • Provided client follow up to ensure their application implementation was successful and met their business needs.
  • Managed the activities of development team and ensured that all resources were properly motivated and focused on their tasks.
  • Assisted in development of product requirements.
  • Created functional and technical requirements and specifications for all development activities.
  • Responsible for ensuring proper unit testing and quality assurance for the features and functions of each development project.
  • Managed customer service escalations process for all assigned projects.
  • Supported several products and was responsible for maintenance activities and implementing software enhancements.
  • Designed and created custom reports for clients using Crystal Reports.
  • Designed and developed a Boeckh Base Cost (BBC) program.
  • This system captured base cost information required to develop insurance cost models.
10/1988 to 03/1997
Senior Programmer/Analyst Software Technology Corporation United Consulting Services City, STATE,
  • Created software development tools to allow rapid migration of legacy systems into Microsoft Visual Basic client/server systems utilizing ODBC connections.
  • Converted mainframe order entry product to a Microsoft Visual Basic client/server utilizing ODBC connections.
  • Made improvements to an existing software applications that included development in Microsoft Visual Basic and Microsoft Access and included correcting defects, automating the install procedure and writing Windows-based help files.
  • Converted and provided enhancements based on client requirements of a third party order processing system from DL/I and VSAM to SQL.
  • A member of the team that developed the Business Planning and Control System (BPCS) Configuration Management product.
  • Provided on-site pre-production and post-production client support including testing and training of system functions.
  • Performed the following functions within my group "programmer/analyst, project manager, consultant, and trouble-shooter".
  • Languages :COBOL, RPG, Microsoft Visual Basic, As/set.
  • Databases: DL/I, SQL, VSAM.
  • Microsoft Access,.
  • Teleprocessing: CICS.
  • Operating Systems: OS/MVS, MS DOS, MS Windows.
  • Other Software: TSO/ISPF, Panvalet, Intertest, Vollie, SPF.PC, Extermin8, DFU, DBU, SEU.
Education
Expected in
BA: Management Information Systems
University of Wisconsin Milwaukee - ,
GPA:
Management Information Systems 44
Expected in
Project Management Certificate:
University of Wisconsin Madison - ,
GPA:
Expected in
Mid-Management Certificate:
University of Wisconsin - Madison,
GPA:
Professional Affiliations
Skills
ASP.Net, C#.Net, ad, analyst, BPCS, Business Planning, C, Change Management, CICS, client/server, COBOL, Configuration Management, consultant, Crystal Reports, client, Clients, customer service, client support, Databases, Engineer, senior management, features, functional, MVS, Insurance, Intertest, Jbuilder, leadership, mainframe, managing, Meetings, Microsoft Access, Microsoft Project, Windows, MS Windows, migration, MS DOS, ODBC, Operating Systems, OS, Oracle, order entry, Panvalet, development of product, programmer, Project Management, proposals, PVCS, quality, quality assurance, RPG, Scheduling, SLA, software development, SPF, SQL, SQL Server, Team player, TSO/ISPF, Underwriting, Microsoft Visual Basic, Vollie, VSAM

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Resume Overview

School Attended

  • University of Wisconsin Milwaukee
  • University of Wisconsin Madison
  • University of Wisconsin

Job Titles Held:

  • Production Support Manager/Deployment Manager/Client Delivery Manager
  • Production Manager/Supervisor/Senior Programmer
  • Senior Programmer/Analyst

Degrees

  • BA
  • Project Management Certificate
  • Mid-Management Certificate

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