Production Supervisor Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Expected in 05/2003
Diploma: General Education
Thomas Downey High School - Modesto, CA
Expected in 04/2017
Microsoft Specialities Certificate: Medical Informatics
Stevens–Henager College - Boise, ID,
Professional Summary

Diligent customer service brings experience meeting customer needs in diverse environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.

  • Order Fulfillment
  • Good listening skills
  • Service standard compliance
  • POS systems expert
  • Money handling abilities
  • Retail store support
Work History
01/2011 to 10/2015
Production Supervisor Crh Hayden, CO,
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.

+ Edit or add your own

  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Established clear priorities and production quality standards.
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.
  • Boosted production throughput and quality by revamping procedures and monitoring strategies.
  • Monitored materials use to identify concerns and keep costs low.
  • Utilized lean practices to balance workflow and alleviate redundancy.
  • Reduced inventory and monthly team labor hours by strategically updating processes and reorganizing operational workflows.
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw equipment modifications and upgrades.
  • Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
09/2019 to 11/2020
Customer Service Representative Nidec Motors Brooklyn Heights, OH,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept front check out area clean and organized for efficient service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Answered inbound customer queries according to internal policies, meeting all concerns and resolving all questions.
  • Maintained open lines of communication with external and internal customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Facilitated communications through management of inbound and outbound customer calls.
09/2006 to 11/2010
Certified Medical Coder Plymouth Rock Farmington, CT,
  • Kept front check out area clean and organized for efficient service.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Processed payments and returns with accuracy and efficiency.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Issued receipts and processed refunds, credits or exchanges.
  • Maintained highest patient confidentiality in accordance with HIPAA guidelines
  • Reviewed out-patient medical documents of diagnosis and procedures and assigned ICD-10, CPT, and HCPCS according to coding guidelines.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Entered codes for Medicare, Medicaid and private insurance providers using office EMR system.
  • Reviewed patient charts to better understand health histories, diagnoses and treatments.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Verified, coded and added modifiers to diagnoses.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.

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Resume Overview

School Attended
  • Thomas Downey High School
  • Stevens–Henager College
Job Titles Held:
  • Production Supervisor
  • Customer Service Representative
  • Certified Medical Coder
  • Diploma
  • Microsoft Specialities Certificate

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