Production Supervisor Resume Example

• Managed overall operations and responsible for the effective and successful management of labor, productivity, quality control, and safety measures established. Versatile and innovative management professional skilled at seeing the big picture while still also focusing on details. Expertise in business development and streamlining processes and systems.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer service standards; resolve problems; complete audits and identify trends.
• Communicate customer issues with operations and transportation team and devise ways of improving the customer experience, including resolving problems and complaints.
• Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
• Ensure facilities are being maintained properly and inspections are completed by vendors before the deadline.
• Manage 20-25 employees in reference to employee relations, training, and hiring to sustain a positive work environment.
• Perform building tours for companies to build relationships and ensure the operation is audit compliant.
• In 2018, Nashville achieved one of the top service margins % in the nation for the company.

Operations Supervisor 12/2014-03/2017

• Responsible for coaching and managing a highly skilled team of individuals. Successful at maintaining client information in the warehouse and ensuring 100% customer satisfaction with the service and security we provide.
• Increased our Production Target Score from 212 to 295 and improved our workflow efficiency. The main action plan that drove this was upgrading and reorganizing the Vault by lowering the Non-Contiguous Logical Vaults from 108 to 3.
• For 2015 and 2016 OEP Targets, we were able to achieve 98% of all possible points between Safety, Brand Index, Transportation, and Vault metrics.
• Ship and receive thousands of tapes a week via UPS for our Medicare line of business and streamlined the process to improve the safety of the customers' material while being transported back and forth from our facility to the customer.
• For our Internal Corporate Audits, I managed to achieve a passing grade of 95% in 2015. In 2016, the company eliminated the grading aspect, but still achieved a passing grade with only 2 findings out of 100+ items on the Audit Scorecard.

Operations Service Coordinator 08/2012-12/2014

• Coordinated a team of workers to maintain customer information in a warehouse via shipping and receiving. Ensuring 100% customer satisfaction, performed data entry, and assisted in the training of new employees.
• Successfully completed several high-profile projects as a lead person well before the customers' deadline.
• Traveled to facilities to train employees on projects that brought the company millions of dollars in revenue.
• Created the SOP for many different customers' Data Entry process for the Entertainment Services business.

Operations Service Specialist 04/2009-09/2012

• Perform regular processing of media, inventory maintenance, and required documentation of customer data stored in the Entertainment Services warehouse.
• Complete and maintain all records and forms with respect to receiving and/or releasing customer data.
• Unload route vehicles as required.